Sec School Customer Service

OBIEKWE NNEOMA MARYQUEEN

** ******* ******, ***, *******, Anambra State

080******** ***********@*****.***

SUMMARY

Adept Professional with exceptional ability to multitask with optimum level of accuracy and professionalism, tailored with excellence and quality-oriented approach thereby ensuring clients satisfaction. Seeking an opportunity to acquire new skills & experience and deploy them in the company that offers professional growth while being resourceful, innovative and flexible. Taking productivity to new heights without compromising the firm’s values.

EXPERIENCE

Whytecleon Limited (First Bank Nig Ltd) – Customer Service Officer/Digital Product Sales Executive Jul 2017 – Date

• Account Opening, Maintenance and Update

• Customer complaint handling and process improvement

• Operate as a Field Force Digital Geek.

• Daily customer enrollment of USSD, FirstMobile, FirstMonie Wallet, Virtual Cards.

• Identification, engagement, onboarding and support of FirstMonie Agents.

• Establish and maintain effective channels of communication and efficiently monitor and priotize workload with special attention to details to ensure accurate job completion.

• Act as link between Relationship Manager and the Agents Communicate customer complaints to the Agent Banking Department for optimal resolution

• Ensure that all customers feedbacks are taken on board and are communicated to the FirstMonie team during engagement meetings

• Train branch Agents on the processes required for optimal POS operation.

• Methodically followed bank policies, procedures and guidelines while attending to customers’ requests.

• Carry out other job functions as may be required by the Business Manager and the Agent Relationship team. Achievements

• Developed a highly efficient work process that helped me in delivering exceptional service and achieving business objectives.

Western Ahoada County High Sch, Rivers State(NYSC) – Classroom Teacher Apr 2016 – Apr 2017

• Supervised term examinations and conducted tutorials to help students’ comprehension skills.

• Conducted practical sessions with students to aid improved knoweledge and subject assimilation.

• Built a channel of continuous learning experience for students.

• Delivered a variety of planned learning exchanges using a variety of media and methods in order to motivate students and best utilize available time for instructions. SKILLS AND EXPERTISE

• Strong Communicaton Skills

• Proficient in English Language

• Idea Presentation & Problem solving Skills

• Complaint Management & Negotiation Skills

• People Management and Teambuilding

• Strategic Planning and Problem Solving skill

• Ability to work with minimal supervision

2

EDUCATION

• Project Management Institute – PMP 2021

• Anambra State University, Uli, Anambra – B.Sc Economics 2015

• Mother Of Mercy Girls Sec School, Anambra State – SSCE 2009 TRAINING

• Information Security Policies and Awareness Training

• Data Privacy and Protection Awareness training

REFEREE

• Available on request

Contact this candidate