JAMES MCKELVEY

Seattle, WA ***** 360-***-**** adv0nr@r.postjobfree.com

Professional Summary

Encouraging manager and analytical problem-solver with proven skills in building, leading, and motivating teams. Proven success in business development and sales strategies. Skilled at resolving customer issues balancing customer orientation and business goals. Skills

Consistent Sales Leader

Proven Customer Relationship Management

Experienced with Salesforce® / CRM Systems

Business Development and Forecasting

Employee Performance Reviews

Employee Scheduling

Work History

Floor Manager 02/2021 to 12/2022

Robbins Brothers Jewelry – Seattle, WA

Developed sales strategies that increased year-over-year sales by 50% Drove EBITDA goals and maintained store P&L

Developed sales and service tracking through daily, weekly, and monthly reports in Salesforce® and Tableau®

Managed employee scheduling, payroll, and benefits management through ADP® Managed employee performance and coached on sales, handling difficult customers, and strategies to business targets

Assisted HR in recruiting, hiring, and training

Assistant Store Manager 03/2019 to 01/2021

Robbins Brothers Jewelry – Seattle, WA

Managed store sales, reports, and forecasting

Significantly increased customer satisfaction and sales though coaching of sales associates Achieved positive customer relationships through rapid resolutions of customer service inquiries Investigated market and identified seasonal trends, forecasting consumer needs Sales Associate 01/2017 to 01/2019

Robbins Brothers Jewelry – Seattle, WA

Consistent sales leader

Achieved Diamontologist® certification

Sales Associate 03/2016 to 01/2017

Fred Meyer Jewelers – Seattle, WA

Assisted in inventory management and merchandising Education

Certificate in Human Resources Management: Human Resources Management Expected in 06/2023 University of Washington - Seattle, WA

Associate of Science: Business Management 06/2017

University of Phoenix - Phoenix