WALTER COLLINS, II

I Jefferson St Apt ***

Clifton Heights,Pa 19018

484-***-****)

adv0lp@r.postjobfree.com

OBJECTIVE: To obtain a position within an established company that will enable me to use my experience, innovative ability and self-motivation to enhance an opportunity for career growth and advancement

EXPERIENCE:

2022 to present; Green Chef; assistant chef

Preparation of cycle menu items for 400 associates in an Industrial

Environment on a three part meal schedule. Requisition of product and

Q.A procedures pertinent to receiving and storage.

2020 to 5-2022 Security officer at Philadelphia Bureau of Investigation

Patrolling properties to ensure risk elimination and theft prevention

Providing security and hospitality at retail and lodging facilities,

While also providing information to vendor and gueests.

2020 to present : Amazon: General warehouse laborer incluling freight handling, product

Requisition and sorting.Traffic controller on truck launchpads.

Induction of product and forwarding to diversion team. Monitoring

computerized screen and calculating ratios of distribution to loaders,

inducters and diverters. Pallet jack operator including distribution and

waste management. Executing best safety practices with use and

storage

2018-2020

SA Cafe

General Manager- All aspects of Restaurant profits, Human Resources and P/L

Accountability. Talent acquisition and training. Costs control and labor projection.

R&M maintenance and management. Team building and sales driving. Coaching

and team development. Guest relations and community outreach. Admininstrative

reporting including action plan and S.M.A.R.T goal setting.

2011-2018

PENNSYLVANIA DEPARTMENT OF CORRECTIONS, West Chester, PA

Food Service Supervisor – Responsibilities include all safety and sanitation

Quality Assurance Monitoring . Supervision of production, preparation and service to population

of 1600 on a three part meal schedule.Oversaw the preparation of dietary and medically sti-

pulated meals.Scheduling and payroll increment assessment

2010-2011 MAGGIANO’S LITTLE ITALY, Cherry Hill, NJ

Service Manager – Accountable for service operations and catering sales initiatives. Responsibilities included scheduling, guest relations (service support) and marketing initiatives for carry-out sales, delivery sales marketing and promotions. Manage restaurant safety systems, inspections, communications, corporate reporting and restaurant compliance

Achievements – Carry-out sales increase versus prior year delivery sales increase above prior year carry-out guest experience measurement scores improvement over last year

2007 - 2009 BERTUCCI’S, Bryn Mawr, PA

Service Manager – Acquisition, training, retention and evaluation of all front-of-house staff; tracking and ranking of service staff based on individual sales criteria. Maintained a score of “outstanding” for 13 months based on Bertucci’s corporate service scorecard

2003 - 2007 TGI FRIDAY’S, Philadelphia, PA

Assistant General Manager – Responsible for FOH staff acquisition and evaluations, supervision of four Assistant Managers in daily operations, and monthly accounting reports to corporate office. Overall FOH operations including guest complaints/responses, systems implementation and development, as well as budget/cost control of operating supplies

1999 - 2003 HARD ROCK CAFÉ OF PHILADELPHIA, Philadelphia, PA

Assistant General Manager – Accountabilities included weekly and end-of-period P/L critique and reporting to District Manager, including costs and profit trouble-shooting and reconciliation. Monthly sales forecast and projections vs. budget. Manager scheduling and departmental schedule approval. Coordination of all POS promotional material and updates. Facilitation of manager meetings (goals/controls) and all guest/employee liability follow up

1994 -1998 DAVE & BUSTER’S, Philadelphia, PA

Manager – Operated supply costs, front desk staff department management, (front desk, host/hostess, cashier and cover charge) labor forecasts and budget analysis. Primary (shift to shift) responsibilities include BOH operations, amusement sales and service and private party guest service. Accomplishments include system implementation for scheduling forecasts, dining room profitability and “staff awareness” programs

1988 - 1993 OLIVE GARDEN, Philadelphia, PA

Manager – Service Department and staff acquisition. Server development (guest focus salesmanship). Coordinated reservation volume. Secondary responsibilities in BOH entailed assurance of food quality and HACCP procedures. Multiple administrative accountabilities as well as cash reconciliation

1983 - 1987 A-Z FOOD PRODUCTS, Philadelphia, PA

Manager - Supervised 38 employees in union environment. Duties included product cost analysis, inventory, unit coordination and cash reconciliation

1979 - 1983 UNITED HEALTH CLUBS, Philadelphia, PA

Manager - Duties consisted of membership sales, staff management, payroll submission, club promotions, and fitness instruction

EDUCATION:

1979 TEMPLE UNIVERSITY, Philadelphia, PA

Major course of study - Physical Education

1978 LOCK HAVEN STATE COLLEGE, Lock Haven, PA

Major course of study - Physical Education

References Furnished Upon Request

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