Customer Service Production Supervisor

James Mercier

McLouth, KS ***********@*****.*** 1-913-***-****

Hang The Moon Design, Lawrence, KS.

Jan. 2022 to Current

Responsible for home interior remodeling using hand and power tools. Help with the design process, customer service and scheduling of materials. Review job with customer for complete satisfaction.

Production Supervisor

Kalmar Solutions LLC - Ottawa, KS

November 2020 to Dec 2021

Supervision of union facility staff while coordinating workflow, following contract obligations, reviewing of contract for input. Dealing/communication with union stewards, answering of grievances with HR, resolving production problem, monitoring Andon system, quality gates, continuous improvement, 5’S, ensure employees safety/investigate incidences with corrective measures, involved in plant safety walk through, recommend/implement safety improvements, review and report daily pre-safety operation forms.

Home Design

Hang The Moon - Lawrence, KS

April 2018 to July 2020

Responsible for home interior remodeling using hand and power tools. Help with the design process, customer service and scheduling of materials. This was an intern / seasonal position.

Administrator: Hickory Pointe Care & Rehabilitation -Oskaloosa, KS

March 2007 February 2018

Responsible for the complete operations of a skilled nursing home facility. Achieved an increase of census. Created a culture that increased employee's morale and longevity. Conduct state surgery's with KDOA and State Fire Marshall. Follow state and federal guidelines. Established annual budget, Marketing, staffing, direction of management team, AR/AP responsibilities, Purchasing request review/approval, daily review safety equipment inspection sheets prior to use for residents and employee safety.

Supervisor/Manager

John Deere - Coffeyville, KS

Union Environment

May 2002 to February 2007

Lean Manufacturing Coffeyville, Kansas

Union environment, dealing with Stewards on conflicts, addressing grievances with HR. Ensured the ISO 9001 quality procedures, heat treating processing, 5s housekeeping guidelines, company policy and procedures and safety guidelines while investigating incidents with corrective measures. Involved in scheduling the completion of products while increasing first time yield from the manufacturing cells through documentation.

Education:

Bachelor of Science in Business Administration

Missouri Valley College – Marshall Missouri

Contact this candidate