SUSAN ENGEN W***S**** Casper Drive

Mukwonago, Wisconsin 53149

262-***-****

adv0l2@r.postjobfree.com

Summary of Experience

Over 20 years of experience in working in multiple business environments, supervising staff, and managing financial resources. Background in maintenance, cost savings, organization, motivating teams, and working with a wide variety of people and projects.

Career and Impact

Wisconsin Department of Corrections, Probation & Parole, Milwaukee, Wisconsin

2018 to Present

A state correctional office working with people on probation and parole.

Office Operations Associate: Responsible for serving as part-time receptionist, organizing

files and monthly reports, receiving payments, and working with probation agents and offenders.

Currently working on Committee to help systems to communicate better .

Helped on Committee to create an Instructional Manual for new hires.

Organized new case files, along with discharges and distribution of mail.

Walmart, Mukwonago, Wisconsin

2016 to

2018

A multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores.

Training Coordinator: Responsible for orientation and computer training of all employees

within unit, including cashiers, deli, cart pushers, and stockers, for all three shifts.

Scheduled and implemented all required employee annual training.

Ensured individual strengths, weaknesses, and diverse learning skills of each team were addressed.

Maintained fiscal responsibility in allocation of training hours.

Identified best training method for individuals, ensuring thorough training of all personnel.

Shared successes with team, as well as the setbacks, as learning tools.

Ensured strong communication as a key to good working relationships.

Goodwill, Greendale, Wisconsin

2015 to

2016

A non-profit organization providing job training and services, contract manufacturing, business services, donations centers, and retail stores with over 5,000 employees.

Lead Person Custodial Services: Responsible for the supervision and job coaching of assigned shift personnel, including utility workers and individuals in final phases of training.

Maximized efficiency of assigned workers through proper scheduling.

Performed custodial services functions (floor care, dusting, waste removal, window cleaning, etc.) as assigned.

Assigned workers to custodial services "runs" and scheduled project work.

Worked with participating trainees teaching them employment skills.

Maintained safe work practices and conditions in assigned area.

Trained lead staff the skills necessary for succeeding in their roles.

Brought expenses and budget under control, maintaining fiscal guidelines.

EZ Money Financial Services, Burlington, Wisconsin

2013 to

2015

A provider of check cashing and financial services.

Store Manager: Responsible for origination and collections of consumer loan products.

Issued money orders and debit cards.

Assisted unbanked customers become familiar with all aspects of banking.

Developed extensive customer relationships, retained a large percentage of

customers even when switching companies would have saved the customers money initially.

Completed P&L responsibility for store.

Increased store revenue by 119%.

Wendy's Bridgeman Foods, Wisconsin and Illinois Locations

2011 to

2013

A franchisee for Wendy’s restaurants in the United States.

Co-Manager: Responsible for supervising day-to-day operations with full responsibility for P&L. Hired, trained, and managed 20-30 employees.

Established rapport with staff of all ages, cultures, and beliefs.

Cooperated with coworkers, assisting when needed, resolved conflicts, and assisted new managers and staff to become familiar with policy and operations.

Developed effective internal controls and operated within budget.

Participated on quality management team developing solutions.

Prioritized work schedules and delegated assignments.

Effective in stressful situations.

Dealt tactfully and effectively with difficult customers.

Evaluated potential and active trouble spots involving staff, customers, and companies.

Assessed organizational needs and implemented administrative procedures.

Burger King, Wisconsin Locations

2005 to

2008

The second largest fast food hamburger chain in the world.

General Manager: Responsible for the management, supervision, and training of 50 employees.

Handled monthly inventory and purchasing.

Resolved problems involving shipping delays and damage.

Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations.

Developed effective internal controls and operated within budget.

Recognized for outstanding performance.

Community Involvement

Lions Club Of Greater Kenosha Member in Good Standing, 1998 to 2003

Kitchen Helper, Meals on Wheels, Mukwonago, 2013 to 2014

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