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Registration Specialist General Clerk

Tacoma, WA
March 19, 2023

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Mae B. Leon Guerrero

**** ***** ** ** * Spanaway, Washington 98387

(C) 253-***-**** (Email)


A challenging position in a progressive and creating environment utilizing my skills, motivation, desire to learn and allow me to grow into a position of broader responsibility.


Experience on clerical work in typing, filing, standard office machines, insurance verification, medical records, scanning, 10 key calculators, and scheduling patients and activities. Interacts effectively with the public, co-workers, and superiors, outgoing, and works well with children. Introduction to Data, Guam Community College May 1998 and completed Hemodialysis Theory and Clinical course as a Technician on April 18, 2003. Computer skills include Windows 95, 98, 2000, Microsoft Works 4.0, Money, Publishers, Word and Excel, ECS, and Quick books.


09/26/2022 to Present Amentum General Clerk III, JBLM Transportation House Hold Goods

Review new and changed regulations for impact on duties performed and posts changes.

Review documentation for completeness, accuracy, and legality of entitlements.

Determine the most efficient and economical rates and routs for shipment and storage of property.

Review advance shipping documents to determine appropriate arrangements and disposition of shipment.

Counsel Service Members shipment request HHG or PPM.

Provide PPM entitlement briefs to all active-duty members, retiring or separating.

Screen movement orders for correct funding appropriation and citation, member entitlements and authorization for shipment.

Advise and update Service Members/Dependents on information regarding receipt/delivery of personnel property.

Independently plans and carries our the successive steps to complete transportation support duties and use accepted practices to resolve problems and deviations.

Handle a variety of problems arranging shipping work orders.

Independently address problems regarding short fuse expedited shipments, or last-minute carrier turn-backs as to keep customers shipments on track per the required delivery date (RDD) and reporting timeline of the customers.

06/08/2020 to 09/23/2022 Pacific Nephrology and Associates

Checking in/out and completing full patient registration at date of service, adheres to financial and cash control policies and procedures, thoroughly explains and secures patient legal forms (Advance directives, conditions of services, consent for treatment.

Verify insurance, benefits, coverage and eligibility, fax/request medical records, scans all documents to patient chart, or paper records. Answer phones, completes chart prep for the week, fax, secure all medical records charges.

Completes all new patient referrals and directs to physicians.

01/01/2012 to 08/05/2018 Conifer Health Solutions Patient Registration Specialist

Greets customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial and cash control policy and procedures, thoroughly explains and secures hospital and patient legal forms, Scan Protected Health information, create and file patient information packets/folders for upcoming hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provides customer with appointment instructions, and other tasks as needed. Educates patient about financial liabilities, performs hospital cash reconciliation and secured payment entry.

Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

11/2005 to 01/01/2012, Franciscan Health System, Patient Registration Specialist

Receives, collects, verifies, records, updates and distributes patient demographic, physician and financial information in accordance with MBO standards and guidelines; provides payment options for services rendered, accepts payments. Coordinates and verifies insurance benefits and eligibility on all patient accounts; explains authorizations and referrals for patient services to ensure timely payment; ensures that all documentation and verification required is documented in patient account at the time of visit. Requests and collects monies from patients and documents accounts according to policy; enters data electronically on patient charges and orders; balances and maintains cash drawer and daily deposit. Answers verbal and written requests in accordance with HIPAA guidelines and departmental procedures; responds to requests for patient financial information; investigates concerns/issues; and may refer customers to appropriate hospital resources. Explains consent forms and obtains patient signatures in accordance with all applicable state and federal insurance regulations, (e. WAC, CMS, WSHA). Obtains current physician orders to accompany patient chart; receives and logs patient articles for safekeeping in accordance with internal procedures. Performs administrative support duties including (but not limited to) meeting and greeting patients, telephone/communications escort services and hospitality assistance. Performs related duties as required.

04/16/2004 to 11/30/2005, Dr. Cheryl Yokoyama, Receptionist/Scheduler/Billing Clerk

Schedule patients for Botox injection, glaucoma check, visual field, annual eye exam, Thermage, eyebrow and lip wax, facial peels, cosmetic/Medical surgeries, X-ray’s and with another physician’s referrals. Answer phones, Xerox, fax, file all information notes and letters in patient’s charts, mail appointment reminders, reminder calls to patients for appointments, prepare new and old patients charts for the next day, obtain referrals, authorization’s, insurance information claim, maintain log for all lab specimen, deposit daily income, process patients for Visual Field test and read patient’s prescription glasses. Close office at day end, vacuum reception and all other areas as needed and organize. Sort, open and distribute mail, generate routing diabetic and Plaquenil letters, and call-in prescription refills after approval of doctor obtained. Utilized as a scrub technician for cosmetic surgeries, and as an Esthetician for Microdermabrasion procedure, Obagi and Jane Iredale products.

10/06/03 to 01/23/04 Central Coast Medical Specialist, Receptionist/Scheduler

Schedule patients for x-ray, physical therapy, surgeries, pain management and injections. Fax all requests to insurance company for approval and follow up with insurance company of all request approval, organize all patient information, surgery orders into folders prior to surgery. File, type, organizes mail, answer phones and greet patients/families with respect and courtesy.

08/2001 to 10/06/03 Guam Memorial Hospital, Ward Clerk

Log all patients in the emergency Room logbook, enters/verifies orders in the computer system, documents the time orders were processed on the computer on the emergency record. Communicates appropriately and clearly to charge nurse, co-workers and physicians, also consults other departments, as appropriate, to provide for an interdisciplinary approach to the patient’s needs. Takes and retrieves specimen to laboratory for processing, order’s supplies and medication on a weekly basis and assists in cost containment through appropriate ordering and conserving of supplies and equipment. Demonstrates and ability to be flexible organized and function under stressful situations, treats patients and their families with respect and dignity, interacts professionally with patients and their families and provides explanation and verbal reassurance as necessary, maintains age specific safety precautions. Obtains appropriate nursing staff to assist physicians in the care of the patient. Good working relationships both within and with other departments and meets current standard and policies in documentation. Answers telephone, intercom, radios in a polite manner and communicate information to the appropriate personnel or family. Manages and operates equipment safely and correctly. Participates in performance improvement activities, maintains regulatory requirements, nursing and hospital policies, procedures and standards, including infection control, safety regulations, guidelines, attends staff meetings in accordance with hospital policy and completes annual educational requirements. Performs other related duties as assigned or requested and shows proficiency in all area on the Skills Checklist, as appropriate.

12/96 - 08/2001 Guam Memorial Hospital, Telephone Operator

Answer hospital telephone in the quickest, friendliest way possible, file, clean, and organize office. Page physicians and other staff as requested on their pagers, radios, and the public-address system. Transmit/document messages on and off-island, incoming and outgoing faxes. Contact personnel/department for fax pickup. Remind physicians of their medical staff meetings that are held in the hospital. Monitor Medical Gas, Code 72, Fire, Business office and Pharmacy Panic Alarms, for any activation or malfunction, distribute department keys that are used daily throughout the hospital during regular business hours but are usually close in the evenings and weekends. Place approved long-distance call request, assure 2-way radios, pagers, and public-address system is in working condition to communicate with vital staff, priority to urgencies and emergencies, and documentation on a daily log sheet. Install and relocation of telephones, repair of telephone lines, and fax, wake up calls for employees and physicians. Inform associate administrator of all expired patients.

2/96 - 1/97 Mariana's Finance, Clerk/Cashier

Process incoming payroll from government/private agency for monthly payments and post daily receipts at the end of the week. Answer phones, Xerox, fax, mail letters, types, files and organizes client accounts. Inform collection clerk of all delinquent accounts, process clearance of all new applications. Handled stating cash of $1000.00 and verify/deposit all transactions. Maintain positive customer relations.

9/91 - 12/96 Department of Education, On Call Substitute Teacher

One to one aide for special education follow students to/from class/break/lunch, helps students with daily assignments and homework. Monitor student behavior in/out of class, substituted for teaches out for the day or more, also accompanied teacher on fieldtrips to help watch over students. Communicate with student’s parents on daily improvement students had made. Utilized as a clerk to file, type, answer phones, Xerox, fax, mail letters and make assignments and as a school aide during student activity or during class time.


Volleyball, bowling, softball, cross-stitching and 1988 Liberation Day Princess Royal for Port Authority of Guam.

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