AMY SCHECHTER

Vernon Hills, IL ***** 224-***-**** adv0jh@r.postjobfree.com

Professional Summary

Excellent Customer Service Professional with a keen eye for detail and engaging personality. Currently seeking to utilize my 20+ years of experience, skills, and talents with a position that supports both my passion and your mission.

Skills

Proficient in: Microsoft, Excel, Outlook, Adobe, Word and Google

Customer account management

High call volume and quality metrics

Excellent verbal and written communication skills

Efficient and detail-oriented

Data entry and maintenance

Issue and complaint resolution

Bill payment and accurate recordkeeping

Proactive and self-motivated

Upbeat and positive personality; Customer Service Expert

Highspeed typing and 10 key

Work History

Customer Service Representative Remote position

Private Consulting Group – Illinois Department Employment Securities Maywood, IL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, escalating any issues necessary.

Assist claimants through navigating web site, trouble shooting, reset passwords, updating personal and banking information for a positive, productive experience.

Fielded Unemployment customer questions regarding their claims, redirecting to different departments if needed.

Regularly working on IBIS (Illinois Benefit Information System), Finesse, and Blue Zone to maintain accurate and timely records and documentation.

Answered customer telephone calls and emails promptly to avoid on-hold wait times.

Effectively collaborated with the public, management, and the state of Illinois to assist customers with their needs and create better solutions.

Various Customer-Centered Roles

Various Employers Vancouver, WA

Top sales associate, highest collector of donations for Lions Club and other charities.

Accurate cash handling with cash registers and POS systems.

Reordering, restocking, inventory, housekeeping

Trained new hires

Responded to inquiries regarding accounts and payments.

Efficient Data Entry

Maintaining positive relationships with clients

Education

Certification: Travel Specialist

International Air and Hospitality Academy Vancouver, WA

Contact this candidate