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Customer Service Office Administrator

Barrie, ON, Canada
March 19, 2023

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Kathy Butson

***** Little Avenue 416-***-****

Barrie, ON L4N 2Z6 www.linkedin.kbutson1@com/in/kathy-yahoo.butson ca PROFILE

Self-motivated and driven Accounting and Administrative professional with over 25 years’ experience in the field meeting daily, monthly and yearly deadlines by implementing and using strategies to improve processes. Multi-tasker with excellent analytical and problem solving skills. Detail oriented with the ability to absorb knowledge quickly and adapt it to any given task. Excellent communications abilities, both written and verbal with customers, vendors and team members.


• Experience setting up multiple accounting programs in various environments with accuracy and efficiency

• Extensive knowledge of preparing and submitting research and development claims

• Able to communicate and liaise with accounting professionals

• Very proficient in Sage Accounting, knowledge of Quick Books, Microsoft Office (Word & Excel and Outlook), SAP, Readsoft, D365, Epicor Vision, Indago and TOPview by JMO Systems

• Purchasing and inventory management experience

• Call centre experience

• Excellent organizational skills


Finance Assistant – Accounts Payable (Contract) Aug 2020 – Present Tremco CPG Group, Barrie (Nudura Inc.)

• Research vendor inquiries on outstanding invoices, statements and payments and contacting vendors

• Submitting invoices for processing in SAP / Readsoft environment

• Monitor, respond and review four email accounts, approximately 300-500 emails received daily

• Contacting and sending workcycles to sales reps and other Tremco employees to code and approve outstanding invoices

• Obtaining and submitting vendor forms to setup, change and update banking information Finance Assistant – Accounts Receivable (Contract) Sep 2020 – Aug 2022 Nudura Inc., Part of Tremco Construction Group, Barrie

• Send out daily sales orders

• Invoice daily orders: check all notes and check basic and SAG pricing; calculate and enter applicable flatstock, rebates & subsidies; calculate and enter freight & related subsidies etc; in a D365 environment

• Block and unblock customers daily

• Download daily BOL’s and shipping invoices

• Month end processes and reports

Kathy Butson

12 – 358 Little Avenue 416-***-****

Barrie, ON L4N 2Z6 www.linkedin.kbutson1@com/in/kathy-yahoo.butson ca Purchasing Support - Inventory Assistant (Temp) Feb 2020 – Mar 2020 Modern Sales Co-Op, Barrie Aug 2019 – Nov 2019

• Investigated and reported discrepancies on shipments to vendors and adjusted inventory on PO's

• Conducted reviews on outstanding backorders and contacted vendors for ETA's

• Requested RGA's as required

• Notified pricing and customer service department on obsolete, discontinued and superseded parts

• Updated inventory, part numbers and bins in Vision and Indago, researched parts on dock in TOPview

• Filing and general office duties as required

Administrator & Coordinator 2014 – 2018

VR Mechanical Solutions Inc., GTA

• Tracked and submitted product data, MSDS and shop drawings for construction projects, including traceability of all parts (purchased and manufactured) to make sure that they were safety approved to Building Code Standards

• Collected, reviewed and issued closeout documents

• Updated databases, submitted costing and contract changes

• Compiled operation and maintenance manuals

• Obtained and submitted bid quotes for tender

• Tracked and obtained site and job site employees certifications and submitted to constructors for approval

Bookkeeper & Office Administrator 2010 – 2014

Northeast Engineering & Development Ltd., Bolton, ON

• Accounting in a Sage Accounting environment, up to and including trial balance

• Processed payroll and T4’s, as well as receivables and collections, payables, and bank reconciliation

• Managed cash-flow projections, sales logs and reports for multi-million dollar companies and government agencies

• Handled all aspects of Research and Development submissions for aerospace technology

• Managed and processed the purchasing and inventory control, including traceability of all parts

(purchased and manufactured) to make sure that they were safety approved to Transport Canada Standards, including product data, MSDS and shop drawings

• Handled some HR functions, including collecting and screening applicants resumes, orientation of new employee, researched medical benefits, reception and general office duties

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