Penny Brewer

*** *. ******** **. # ***

San Antonio, TX 78205

210-***-****

adv0h9@r.postjobfree.com

Allied Universal Security Services

Account Manager

June 6, 2021 to Present

San Antonio, TX

The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Allied Universal Security Services

Security Site Supervisor

Security Professional

September 2019 to June 6, 2021

San Antonio, TX

Supervise the daily activities of the site

Provide guidance and supervision of the security officer assigned to the site

On boarding of new security officers to include OJT (On The Job Training), JSA (Job Safety Analysis) of posts and Safety Awareness

WinTeam (scheduling, billing and payroll)

Ensure all requirements from client are met or exceeded

Control and manage contractors, vendors and visitors for the building

Monitor CCTV, emergency intercoms, phones, fire panel and elevators for problems

Communicate with all departments regarding issues concerning the building

Update IMPAC daily with any maintenance issues or findings from previous shifts or that are communicated

Help provide quarterly trainings on fire panel and emergency elevator procedures

Provide an overall point of contact for Clients, clients departments and Allied Universal Security Account Manager

Core Civic Cimarron Correctional Facility

Shift Commander, Lieutenant

October 2015 to February 2019

Cushing, OK

Responsible for two day shifts, totaling 230 officers and support staff

Responsibility for multiple areas of the correctional facility

Administered the day-to-day operations of the shifts and any emergencies that may arise

Ensure that the shifts met all required safety and security standards as well as being responsible for all inmates correctional officers and support staff

Maintain knowledge of, comply with, train and enforce all institutional policies, rules, procedures and state statutes

Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons as necessary

Monitor staff to ensure all were alert, courteous, and professional toward inmates, parolees, fellow employees, visitors, and the public

Review offender information to identify issues that required special attention

Communicating with community members, supervisors, peers and direct reports

Resolve conflicts and de-escalation of highly emotional situations

Organizing, planning, and prioritizing work schedules, training calendars for all direct reports and support staff

Analyzing Data for trends so modifications to procedures could be made

Bandera County

Correction Supervisor, Sergeant

Bandera, TX

September 2014 to September 2015

Maintain order, discipline, and security within assigned area in accordance with relevant rules, regulations, policies, and laws

Monitor behavior of inmates and specific duties for officers

Receive daily orders from Shift Commander and ensure all required items were completed for the shift

Train new officers once released from academy

Conduct reviews of new officers to be released from training

Provide a line of communication from the leadership to the front line officers

Resolve conflicts as necessary

Provide overview for officers wanting to challenge the Sergeant Board

Parker County Sheriff's Office

Corrections Supervisor, Sergeant

Senior Corrections Officer, Field Training Officer

Correction Officer

August 2005 to July 2015

Weatherford, TX

Take, receive, or check periodic inmate counts

Respond to all emergencies within the facility to include escapees

Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of all inmates with in my charge

Facilitate resolution of problems between inmates

Supervise the search of inmates and the facility

Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports

Instruct employees or provide on-the-job training

Set up and maintain employee work schedules

Develop security procedures and protocols

Examine incoming or outgoing mail to ensure conformance with regulations

Supervise or provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations

Rate behavior of inmates, promoting acceptable attitudes and behaviors to those with low ratings and make recommendations for classification

Supervise the transfer or transport offenders

Convey correctional officers’ and inmates' complaints to superiors

Conduct investigations into administrative and criminal complaints within the facility

Coaching and Developing Others

Education

Bachelor Science Degree in Criminal Justice

Weatherford College - Weatherford, TX

Associates Degree in Business Administration and Management

San Antonio College - San Antonio, TX

Professional Skills

3M Electronic Monitoring software Air-supplying respirators, Closed circuit television CCTV surveillance systems, Jail management software, handguns, handcuffs, mobile radios, Radio frequency identification, RFID devices, Security system control panels, fire response panels, report writing, training, all micro soft systems (word, Excel and power point), phones, accounts payable and receivables, conflict resolution, WinTeam, Profit and Loss reports, budgets processes, Heliaus moble devices.

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