Customer Service Assistance
Resume:
Laura Guidry
Parksley, VA *****
************@*****.***
I wear many hats. I have been a homeschooling mom for over 12 years and have successfully graduated my firstborn through high school, who got into college last year on a full scholarship. I am a mother to 5, a foster mom, and a pastor's wife, and I can do anything I set my mind to. I am currently attending Liberty University online and maintaining a 4.0 GPA. I am looking for something part-time or working from home/remotely, so I can still be a wife and mother. I put my education on hold for 18 years. Now it is my turn to improve myself and show my children it is never too late to achieve your dreams. I am a fast typist. I cook, clean, pay the bills, budget, file our taxes, educate the children from grade school to high school, etc. You name it, and I can do it. I was a military spouse for 15 years; now, my husband is retired from the USAF and is a full-time pastor, so I am also a pastor's wife. I am proficient at writing papers, summaries, and technology and social media maintenance. I oversee the women's ministry at our church, so I am also knowledgeable in event planning. Give me a chance, and I will not let you down.
Authorized to work in the US for any employer
Work Experience
Cashier
Wendy's - Port Orchard, WA
February 2000 to July 2003
Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking [Type] merchandise. Add up all of the payments I've received throughout the day. Education
Bachelor of Science in Psychology
Liberty University - Lynchburg, VA
Present
Associate of Science in Nursing
Olympic College - Bremerton, WA
January 2003 to December 2003
High School
Homeschool - Olalla, WA
January 2002 to December 2002
Skills
• Computer literate Basic math skills
High volume transactions Staff mentoring
Shelf-cleaning Cash counting machine operations
Coupons and gift cards Mathematical strengths
Excellent verbal communication Customer assistance Money management Good telephone etiquette
Customer service Inventorying products
Cash Handling Cleaning standards
Cleaning and sanitizing Computer proficiency
Store merchandise handling Cleaning procedures
Internal auditing Security monitoring
Customer service excellence Creative problem solving Time management skills Outgoing and enthusiastic
Proficient in [Software]
• Event planning
• Writing skills
• Typing
• Microsoft Outlook
• Research
Assessments
Food safety — Proficient
February 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Business math — Proficient
February 2023
Using basic math to solve problems in a business context Full results: Proficient
Workplace safety — Proficient
February 2023
Using safe practices at work
Full results: Proficient
Typing — Expert
February 2023
Transcribing text
Full results: Expert
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2023
Responding to challenging team situations at work
Full results: Proficient
Proofreading — Proficient
February 2023
Finding and correcting errors in written texts
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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