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Resume:
THOMAS D. HURSEY
Ventura, California, *****
**********@*****.***
PROFESSIONAL SUMMARY
Media and Semiconductor Production Manager and a military veteran with a 20+ years of proven experience in operations management, customer service and quality control. Accomplished measurable results while leading teams of 5-10 in a dynamic, fast - paced environment. Leverages a comprehensive background in media productions and inventory control derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $150K while meeting the expectations of senior leadership. Possess extensive knowledge in troubleshooting, multi-media quality, and strategic planning. Career supported by a Associates of Applied Science Business Management.
- Production Management / Supervisory Leadership
- Work Order creation and maintenance
- Quality Control and Adherence / RMA Return Material Authorization
- Material Expediting
- Training and Development
- Policy Implementation
- Inventory Control
- Communication
- ISO9001,TQM,MRP,IBMS,MS WORD EXCEL, Email experienced
EDUCATION
Associates of Applied Science Business Management Moorpark College
RELEVANT EXPERIENCE
Operations Leadership
•Oversaw operations and scheduling for a team of five technicians, coordinating and receiving live and recorded satellite feeds for over 40+ channels in the UK, US and Europe for major TV networks / feeds.
•Implemented procedures and dialog with UK/EUROPE to deliver anywhere from 10 - 42 days ahead of Air Date per contractual agreements.
•Performed daily international client resolutions and email updates to various playout facilities to over 500,000 clients worldwide. Coordinated the scheduling and managed daily problems both in house & for Clients abroad, up to air time - 24/7 for live air issues.
Production Management
•Directed the quality control and quality assurance for major studios and performed troubleshooting and resolution on the video/ audio products prior to shipment or broadcast.
•Resolved all questions, concerns and problems for clients on all TV and Film distribution orders (DOM & INTL). Handled all RMA (returns) and corrected issues in multiple versions for every show / feature.
Project Management
•Conducted daily assessments and prepared quoted new work, averaging in excess of $15K for client requests per order. Assisted clients in adding (upselling) new processes for orders.
•Collaborated with technical (digital) groups to operate machines to help in undermanned departments resulting meeting 100% of production goals.
•Interfaced with clients, vendors, and all internal departments to ensure smooth work flow and clear company expectations for all companies throughout career.
Video / Media Logistics & Productions
•Supervised media editing in various file types (.mov, .mpg), transcode and file transfer systems (FTP, Aspera) while reducing rejected Video/Audio problems to 0% resulting in improved Client uptime.
•Received email, phone, and fax orders for placements, followed up with customer to insure 100% delivery.
•Managed the daily video and audio production for major studios including FOX, Warner Brothers, STARZ, and Disney over eight years.
EMPLOYMENT HISTORY
Account Manager Remote Visual Data Media Services 2021- 2022
Consulting - Self Employed Ventura, CA Feb. 2016 – Present
Operations Supervisor PB Enterprises Burbank, CA Oct. 2013 – Feb. 2016
Quality Assurance Senior Production Manager Deluxe Burbank, CA Jun 2004 - Aug. 2012
Client Services Project Manager Technicolor Digital Cinema Burbank, CA Oct. 2001 - Jun. 2004
Tech Technician - Inventory Lead - Planner Vitesse Camarillo, CA Jun. 1989 - Aug. 2001
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