Karen Grindstaff

Prowler Towing&Recovery

Concord, NC 28025

adv0f7@r.postjobfree.com

+1-704-***-****

We offered services to car auctions,individuals,car dealerships and finance companies around the United States

Authorized to work in the US for any employer Work Experience

Owner/Operator

K&K Cleaning - Concord, NC September 2007 to Present

I’m the owner of a small cleaning company. I go to mostly elderly peoples homes and clean their house for them, as many of these people have gotten to a point in life they just can’t do for themselves. Over the years I’ve developed very close relationships with my clients! Most of these people don’t have living family members or if they do they have told me that the family members are never around and don’t even call to check on them. I am a very good hearted person and was raised with morals and values that are imbedded into my brain, so I no longer consider these people “clients” but also friends. I have often noticed that the houses aren’t in need of much cleaning at all, but it seems that these lovely people are sometimes looking for someone to come over to talk to them and help them walk around outside and get fresh air which I have never had a problem doing for any of them. I also did their grocery shopping and often took them to their doctor appts. This company worked so well until Covid hit and then things changed The people that did have family alive (but never visited) had it put in place that I couldn’t come over anymore “because I have children it was too high risk” and then sadly some of the people that had compromised immune systems already were advised by their doctors that having me or other people in general coming over was a bad idea... So I haven’t completely closed my company down yet but I’m at an age that I want more for myself and I need income because I am a mother! I’m looking for mostly remote work currently because of several reasons. But I have had a variety of jobs from a cashier a few places,waitress, greeter, as well as working in the office of a mechanic shop and the office manager of a towing and car repossession company, so I’m not scared to try new things and I am a very quick learner!

Office Manager

Prowler Recovery - Concord, NC November 2010 to May 2014

• Find jobs for people

Online that needed vehicles moved from one location to another &then find another load of cars coming back to my area to reduce cost for the company

• Make schedule for each truck driver every afternoon so they knew ahead of time where they were going and what type of job they had to do the following day

• Help anyone in the office with aligning jobs to meet requirements for each load

• Take inventory weekly of the shop to insure the workers/drivers had the equipment they needed to properly preform each job correctly

• I was continuously on the phone and computer with other car hauling companies and repossession companies looking for jobs opportunities for each of the drivers as well as confirm the recipients had gotten there vehicles delivered to what ever town,city or state as expected from our company

• For the repossessions, I had to do my own research online to track people down that hadn’t paid their bills and had avoided the financial company or bank that loaned them the money to buy these things. Many had moved, changed phone numbers or were hiding the items at relatives homes so I had my work cut out for me daily when the banks and finance companies called me to get updates and see if I had found and retrieved their items

• Answers phones all day,take messages,set up new accounts and take messages for the workers that were t there at the time

• Clean the offices after everyone else went home for the day

• Try to talk to angry customers and try to de-escalate the situation both over the phone and in person after someone had their items repossessed due to nonpayment

• I pretty much had a large variety of responsibilities but enjoyed staying busy • Maintained and supervised office operations

• Communicated with clients

• Supervised office staff

• Supported and trained staff

• Maintained office efficiency by organizing operations and procedures • Processed deposits, billing, collections and orders on a daily basis

• Processed daily transactions

• Maintained office supply inventory

• Fulfilled clerical activities

Office Manager

Prowler Towing&Recovery - Concord, NC November 2010 to May 2014

• Maintained and supervised office operations • Communicated with clients

• Supervised office staff

• Supported and trained staff

• Maintained office efficiency by organizing operations and procedures • Processed billing, collections, deposits and orders on a daily basis

Education

High school diploma

Central Cabarrus High School - Concord, NC

August 1993 to September 1996 Skills

• Cold calling

• Sales

• Customer service • Live chat

• Account management • Computer operation • Cash handling

• Phone etiquette

• Computer skills • Cleaning

• Order entry

• Retail sales

• Communication skills • Typing

• Research

• Merchandising

• Administrative experience • English

• Commercial cleaning

• Negotiation

• Clerical experience • Technical support • Office management • Food preparation

• Senior care • Data entry • Salesforce • Pricing

• Help desk

• Personal assistant experience

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