Kiana Gray
San Jose, CA *****
**********@*****.***
Objective: I am seeking a position that allows me to utilize my customer service and sales skills to obtain a position in which I can grow.
Skills:
• Consultative Sales Experience
• Strategic Marketing
• Project Management
• Business Development
• Training and Onboarding
• Leasing and Sales
Professional Experience:
Freelance Makeup Artist, Self Employed - Bay Area, CA (June 2016- Present)
• Expanded my artistic skills and abilities
• Helped me learn how to build rapport and relationships
• Broadened my knowledge on cosmetic brands
• Learned in depth about ingredients in makeup and skincare Sales Associate, Nordstrom - Palo Alto, CA (August 2022-February 2023)
• Sourced and generated over $200,000+/yr. in counter sales.
• Built and maintained relationships with clients and vendors.
• Met and exceeded all sales goals.
• Provided excellent customer satisfaction.
• Collaborated with various vendors in project management and execution of all events. Brand Ambassador, Shryne Group, Inc. - San Jose, CA (November 2021- August 2022)
• Strategically market brand and boost sales throughout California territory.
• Build relationships with clients and source new business.
• Assist with coordinating large events for 300+ persons.
• Inventory control and management.
• Provide training and onboarding to all incoming employees. Office Manager, Fufillco (November 2019 - August 2020)
• Set up appointments with current and future customers
• Managed inventory
• Ordered supplies
• Email freight and customers
• Create Ads
• Trained new coming employees
• Help guide new employees to their full potential Resident Relations Representative, Essex Property Trust - San Jose, CA (August 2019 - November 2019)
• Leased and renewed apartment homes
• Filing and paperwork
• Managed current and future residents
Front Desk Receptionist, Hand and Stone Facial and Spa (January 2019-July 2019) Answered phones and scheduled appointments.
• Dealt with customers check in and check out.
• Became familiar with online booking.
• Sold after care products.
• Filing and paperwork.
• Slight management over therapists.
Front Desk Receptionist, European Wax Center (January 2018-May 2018) Answered phones and scheduled appointments.
• Dealt with customers check in and check out.
• Became familiar with online booking.
• Sold after care products.
Sales Associate, Nordstrom Valley Fair (September 2016-March 2017) Built relationships with customers.
• Learned about commission and how department stores work.
• Became more familiar with the in-season fashion trends.
• Picked up a passion for styling.
• Dealt with customers in person, over the phone, and via text. Receptionist, Coldwell Banker - San Jose, CA (June 2014-September 2014) Answer phone calls and direct to appropriate department.
• Ordered offices supplies.
• Filed, Fax, scan and copy documents for staff.
• Schedule meetings for customers and agents.
• Organize conference room for staff meetings.
Education:
Associate in Science (AS) in Business Management
Evergreen Valley College - San Jose, CA
Present
Santa Teresa High School, Diploma- June 2016