Tracey Fisk

Brooklyn, MI *****

adv0ek@r.postjobfree.com +1-517-***-****

Work Experience:

Right at Home- Jackson, MI

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Sales/Marketing Administrator

Senior Staffing Recruiter

Shares helpful community resources. Schedules in-home consultations and care delivery start dates.

Converting customers over the phone to clients. Take client inquiries. Distribute organizational materials to several territories. Conduct informational meetings with community hospitals, rehabilitation and nursing facilities. Conduct cold-calls to participating facilities to increase business relationships for potential clients. Increases care hours, develops a profitable referral source pipeline, and gains market share. Pre-plan weekly sales activities, create opportunities for communication with referral sources, and maintains all sales activity in Customer Relationship Manager database Clearcare/WellSky. Develop and meet annual sales goals. Meeting with managers to discuss organizational needs. Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport. Placing job advertisements; posting flyers, contacting recruiters, using newsgroups and job sites. Supervisor of Client Care Managers. Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Arrange and conduct interviews. Evaluates applicants by discussing job requirements and applicant qualifications with managers. Conduct background checks for applicants, and pre-screen through interview and testing. Train new employees and conduct orientation on policies and procedures, as well as proper care techniques for our clients. Create applicant/caregiver profile, paper and electronic files. Monitoring job offers and compensation practices; emphasizing benefits and perks. Participate in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and current CRM software. Introduce new hires to the company and walk them through the hiring and training process. Serve as an employee advocate for new hires as well as established employees. Handle all staffing calls. Monitor Caregiver hours. Schedule Caregivers and Clients. Staff call-offs and new cases. Monitor Clear Care dashboard for missed clock-ins and out, incomplete shift tasks. Update Caregiver skills, shift tasks. Give verbal warnings to Caregivers. Schedules caregivers and staff open shifts.

Approve vacation requests. Supervise and manage the Client Care Managers. Meet with them weekly to discuss caregiver and client needs.

Diverse Staffing- Jackson, MI

05/09/22-12/30/23

Staffing Services Coordinator

Manage and maintain documentation for recruitment and staffing, including background procedures,

E-Verify for I-9 requirements. Conduct new employee orientations. Scheduling appointments for interviews, assignments, and new accounts. Perform data entry, record retention, typing, filing, and produce a variety of letters and reports as directed. Post jobs on various online sources. Administering drug screens. Contact employees regarding their assignments. Assist potential candidates in registering new online accounts. Coach employees on assignment expectations. Release employees from assignments. Recruit, interview, qualify and assign employees to open positions. Manage candidates and order lifecycles in the Applicant Tracking System and other administrative duties. Perform drug screens and help process background checks on candidates. Protect the interests of the employees and the company in accordance with company policies and governmental laws and regulations. Understand clients’ industries, work environments, and needs to effectively intake, confirm, and fill open orders. Partner with sales team to develop further business and strengthen relationships with existing customers through quality service delivery.

Brown Floral Co.- Jackson, MI

12/02/21-5/10/22

Floral Clerk

Take customer orders. Assist customers with orders. Clean and strip flowers. Create arrangements. Creating displays. Planting. Design arrangements. Cashier. Customer Service. Maintain inventory. Delivering orders to customers. Answering phones. Stocking.

L3Harris Corporation - Jackson, MI

05/8/2018-06/01/2020

Client Services Manager

Order Management. Provide client services to several customers maintained out of the Jackson, MI office with primary focus on servicing Consumers Energy. Provide regular updates to clients on the progress of customer service projects. Run and send reports to clients daily and weekly. Track technician's location daily to ensure customer availability. Communicate with technicians regarding tickets, location, and update. Develop open and effective channels of communication with each customer. Answer incoming calls and route them accordingly. Other clerical duties as assigned.

Harris Corporation- YOH, Jackson, MI

03/13/2017- 05/07/2018

Client Services Manager

Provide client services to several customers maintained out of the Jackson, MI office with primary focus on servicing Consumers Energy. Provide regular updates to clients on the progress of customer service projects. Run and send reports to clients daily and weekly. Track technician's location daily to ensure customer availability. Communicate with technicians regarding tickets, location, and update. Develop open and effective channels of communication with each customer. Answer incoming calls and route them accordingly. Other clerical duties as assigned.

Manpower – Jackson Housing Commission-Jackson, MI

10/14 - 01/15

Housing Assistant

Responsible for managing and maintaining resident files. Entering work orders. Filing. Assisting residents and potential residents with paperwork. Creating newsletters, fliers and distributing them to residents. Taking rental payments. Updating waiting list. Other clerical duties as assigned.

Manpower – Dawn Foods- Jackson, MI

11/13 – 07/14

Imaging Specialist

Responsible for managing and indexing all orders from semi carriers for the transportation department. Contacting semi carriers for correct information or updating orders. Scanning, faxing, and emailing carriers. Creating and managing reports to send to accounting for payments to carriers. Distributing mail for the transportation department and accounting.

Manpower -Michigan Extruded Aluminum- Jackson, MI

04/12-09/13

Safety Coordinator

Responsible for training all employees in an all-encompassing safety program which promotes safety awareness and employee engagement in safety. Identification of plant hazards; training associates on safety objectives, OSHA required training, and annual requirements; perform and document safety audits and walk-through inspections; assist in maintaining company-wide MSDS program; maintain records; prepare safety reports; analyze incident and injury reports for prevention and training deficiencies; conduct safety investigations; work with Safety Committee and maintain first aid and emergency responder lists. Planning and organization of monthly classes and planning events based on needs of the manufacturing plant. Weekly safety training on various safety topics. Maintain all of manufacturing facility safety records: corrective and preventive actions, safety training records, etc. Responsible for the execution to maintain departmental safety training initiatives including maintaining Certified Forklift Operator Training and Certified Forklift Operator Evaluations. Purchasing. Maintain inventory and distribute all personal protection equipment. Track employee hours and assist with payroll. Managing various reports for various supervisors. Purchasing assistant. Manage and maintain fleet, including three semis and two stake trucks. Copying, faxing, filing, correspondence.

Acro Services Corp – MACI- Parma, MI

08/11-11/11

On-Site Recruiting Coordinator

Supervise 80+ employees and manage scheduling for shift daily. Manage and maintain documentation for recruitment and staffing, including background procedures. Conduct new employee orientations, interviews, and separations. Perform data entry, record retention, typing, filing, and produce a variety of letters and reports as directed. Update and maintain employee information, performance reviews, training records, and enter in employment database. Conduct disciplinary reviews. Track employee hours worked for attendance system and for payroll. Administer drug screens.

Highfields Inc - Onondaga, MI

Human Resources Assistant

02/10 - 08/11

Manage and maintain documentation for recruitment and staffing, including background procedures. Conduct new employee orientations. Perform data entry, record retention, typing, filing, and produce a variety of letters and reports as directed. Update and maintain employee information, performance reviews, training records and record in HR systems (ABRA and Millennium). Assist with special projects as directed.

Jackson District Library-Jackson, MI

03/00-03/09

Administrative Receptionist/Clerk HR Dept - Jackson, MI

Staff member of Human Resources Department. Manage multi-line phone system. Faxing, filing, typing, proofreading. Manage and maintain open employment positions and process all employment applications. Post all job position openings. Clerical support for five administrators. Assist in the employee hiring process and send employment applications to supervisors for interviews. Created forms and written company policies for policy and procedures manual. Organize special events. Manage and maintain employee personnel records. Founder and chairperson of the Jackson District Library's Safety Committee.

Education:

Jackson Community College 2005 Associates Degree in Business Administration

Jackson Area Career Center 1988

Skills-Microsoft Office, Word, Publisher, master user of Excel, PowerPoint, Lotus Notes, Outlook, Internet, Windows 98, Windows XP, Windows Vista, Windows 7, Print Shop-15, Visio and Human Resources Software (PeopleTrak) and (ABRA), (Millennium) and (AST) as well as ISERIES, Remedy, Ultra-Staff Edge, ClearCare, and WellSky. Proficient proofreader. I have also assisted in Basic Computer and Internet classes through a previous employer and have taught a Microsoft Publisher class.

Adobe Photoshop

Order Management System

Proofreading

Microsoft Office Suite

Project management

Customer service

Graphic design

Adobe Illustrator

Administrative experience

Supervising experience

Cash handling

Customer service

Certified Lay Responder, American Red Cross, MI

References Upon Request

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