DEBORAH SIRIANNI-DICOLA

Multifaceted professional with years of customer service and management experience, including a mid level position in Human Services

Treasure Island, FL 33706

adv0e8@r.postjobfree.com

+1-727-***-****

I possess extremely well developed oral communication skills and have strong interpersonal skills in individual settings. Empathy, loyalty, and dependability are three of my most outstanding qualities. I see committment, persistence and flexibility in the work world as integral to my success. My work and educational experiences have shown me to be capable and successful in any position I have been in. Authorized to work in the US for any employer

Work Experience

Case Manager

Safe Children's Coalition - Bradenton, FL

August 2018 to Present

Home visits with parents and caregivers, safety assessments, write case plans, attend court hearings, supervise parent/child visits, collaborate with service providers, referrals, Caregiver

HonorHealth - Saint Petersburg, FL

May 2018 to July 2018

Work on client goals, promote independence, engage client in community activities, med prompting, case notes

Case Worker

Kinship Family and Youth Services

May 2017 to April 2018

Weekly home visits, model and teach parenting skills, budgeting, safety assessments, referrals, court reports, court attendance with families, case notes, collaborate with CPS for reunification of families, Family Assessment Service Plans (FASP) Coached visitation with families Receptionist

Dennis Wymer, CPA

January 2015 to April 2017

Process Corporate and Personal Tax Returns, greet clients, schedule appointments, process payments, scan and copy documents, balance sheet input

Family Development Substitute

Accord Corporation-Head Start - Belmont, NY

August 2015 to June 2016

Promote family development in classroom and home base setting, implement family goals and services through referrals, assessment and service coordination, ASQ Screening Questionnaire, Denver Development Assessment

Tour Operator

Cruise Ship Excursions

October 2010 to July 2014

Tour preparations, guiding cruise ship passengers to the correct ticketed tour, work one on with ship excursion managers, as well as vendor operators and transportation providers; follow-up of tours, as to ensure full safety and return of each passenger; going on board for collections, completion of ship invoices; maintain high standards of conduct and professionalism. Assistant Manager

Supreme Sun

September 2006 to March 2010

Screen and interview perspective employees, train new employees, inventory control, cash drawer balancing, customer service, sales, data entry and general bookkeeping Intern

Directions in Independent Living

July 2009 to February 2010

Greet and screen new consumers, assess service needs, attend meetings with current consumers, act as a support system for consumers during their Social Security Disability hearings; after school youth program; case recording; ensure client privacy

General Work Experience

Receptionist

Allstate Insurance

June 2008 to June 2009

Sign up new insurance clients, greeting clients, helping clients change and revise policies, telephone sales, process insurance payments, typing, filing and faxing. Assistant Manager

Movie World

August 2000 to February 2006

Interview and train new employees, data entry, processed movies, inventory control, payroll, drawer balancing, collections and customer service. I was in charge of five staff members. Our store was one of five and with my staff, our sales were always consistent. Guest Services Manager

Hampton Inn

May 1998 to August 2000

Reservations, housekeeping, guest check in and guest check out, follow up phone calls, and ensured rewarding of points for the frequent stay program. Resolve guest issues within hotel as well as with the reservatio system and points program.

Work Experience-Other

Catering, bartending, waitressing

Education

Bachelor of Science in Human Services in Mental Health Empire State College Learning Distance Center

2007 to 2010

Liberal Arts

Saint Leo University Distance Learning - Saint Leo, FL 2006

Human Services

Jamestown Community College - Olean, NY

1988 to 1990

Skills

• Care Giver

• Microsoft Office (10+ years)

• Case Management (3 years)

• Documentation

• problem solving

• Mental Health

• Experience with Children

• Word Processing

• Customer Service

• Microsoft Word

• Phone Etiquette

• Microsoft Outlook

• Management

• Social Work

• English

• Hotel experience

• HIPAA

• Child Protective Services

• Microsoft Excel

• Data entry

Certifications and Licenses

CPR/First Aid

May 2018 to May 2020

HIPPA

April 2018 to April 2019

Certified Child Welfare Case Manager

Present

Certified Case Manager

Assessments

Front Desk Agent (Hotel) — Familiar

September 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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