Data Entry Cruise Ship
Resume:
DEBORAH SIRIANNI-DICOLA
Multifaceted professional with years of customer service and management experience, including a mid level position in Human Services
Treasure Island, FL 33706
********@*****.***
I possess extremely well developed oral communication skills and have strong interpersonal skills in individual settings. Empathy, loyalty, and dependability are three of my most outstanding qualities. I see committment, persistence and flexibility in the work world as integral to my success. My work and educational experiences have shown me to be capable and successful in any position I have been in. Authorized to work in the US for any employer
Work Experience
Case Manager
Safe Children's Coalition - Bradenton, FL
August 2018 to Present
Home visits with parents and caregivers, safety assessments, write case plans, attend court hearings, supervise parent/child visits, collaborate with service providers, referrals, Caregiver
HonorHealth - Saint Petersburg, FL
May 2018 to July 2018
Work on client goals, promote independence, engage client in community activities, med prompting, case notes
Case Worker
Kinship Family and Youth Services
May 2017 to April 2018
Weekly home visits, model and teach parenting skills, budgeting, safety assessments, referrals, court reports, court attendance with families, case notes, collaborate with CPS for reunification of families, Family Assessment Service Plans (FASP) Coached visitation with families Receptionist
Dennis Wymer, CPA
January 2015 to April 2017
Process Corporate and Personal Tax Returns, greet clients, schedule appointments, process payments, scan and copy documents, balance sheet input
Family Development Substitute
Accord Corporation-Head Start - Belmont, NY
August 2015 to June 2016
Promote family development in classroom and home base setting, implement family goals and services through referrals, assessment and service coordination, ASQ Screening Questionnaire, Denver Development Assessment
Tour Operator
Cruise Ship Excursions
October 2010 to July 2014
Tour preparations, guiding cruise ship passengers to the correct ticketed tour, work one on with ship excursion managers, as well as vendor operators and transportation providers; follow-up of tours, as to ensure full safety and return of each passenger; going on board for collections, completion of ship invoices; maintain high standards of conduct and professionalism. Assistant Manager
Supreme Sun
September 2006 to March 2010
Screen and interview perspective employees, train new employees, inventory control, cash drawer balancing, customer service, sales, data entry and general bookkeeping Intern
Directions in Independent Living
July 2009 to February 2010
Greet and screen new consumers, assess service needs, attend meetings with current consumers, act as a support system for consumers during their Social Security Disability hearings; after school youth program; case recording; ensure client privacy
General Work Experience
Receptionist
Allstate Insurance
June 2008 to June 2009
Sign up new insurance clients, greeting clients, helping clients change and revise policies, telephone sales, process insurance payments, typing, filing and faxing. Assistant Manager
Movie World
August 2000 to February 2006
Interview and train new employees, data entry, processed movies, inventory control, payroll, drawer balancing, collections and customer service. I was in charge of five staff members. Our store was one of five and with my staff, our sales were always consistent. Guest Services Manager
Hampton Inn
May 1998 to August 2000
Reservations, housekeeping, guest check in and guest check out, follow up phone calls, and ensured rewarding of points for the frequent stay program. Resolve guest issues within hotel as well as with the reservatio system and points program.
Work Experience-Other
Catering, bartending, waitressing
Education
Bachelor of Science in Human Services in Mental Health Empire State College Learning Distance Center
2007 to 2010
Liberal Arts
Saint Leo University Distance Learning - Saint Leo, FL 2006
Human Services
Jamestown Community College - Olean, NY
1988 to 1990
Skills
• Care Giver
• Microsoft Office (10+ years)
• Case Management (3 years)
• Documentation
• problem solving
• Mental Health
• Experience with Children
• Word Processing
• Customer Service
• Microsoft Word
• Phone Etiquette
• Microsoft Outlook
• Management
• Social Work
• English
• Hotel experience
• HIPAA
• Child Protective Services
• Microsoft Excel
• Data entry
Certifications and Licenses
CPR/First Aid
May 2018 to May 2020
HIPPA
April 2018 to April 2019
Certified Child Welfare Case Manager
Present
Certified Case Manager
Assessments
Front Desk Agent (Hotel) — Familiar
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate