JEANNE M. ROBERTS, Ph.D.

**** ******** ******

Palm Harbor, Florida

Mobile Ph: 727-***-****

Summary of Qualifications

Extensive experience in higher education administration and teaching, action research, project management, training and organization development. Accomplished team leader and group-process facilitator. Effective at planning, organizing and directing special projects, with proven ability to manage multiple tasks. Articulate and effective in both written and oral communication, as well as quantitative and qualitative research. Experienced SAS programmer; also proficient with Word, Excel, Power Point, Outlook and SPSS.

Selected Achievements

Developed and taught university courses in Statistics and Research Methods, Industrial Psychology, Management, Business Administration and Educational Planning/Evaluation.

Directed the development and operation of MBA program for a multi-campus university.

Created and taught corporate training classes at Honeywell Space Systems Group, GTE Florida, Florida Addictions Treatment Center and Karl Flammer Ford.

Created and directed Office of Institutional Research and Effectiveness; designed and implemented system of operational planning and evaluation, including the set-up and operation of an institutional research library.

Managed staff of Institutional Research Office, including recruitment, selection, training, supervision and performance evaluation.

Served as member of Strategic Planning Committees for two graduate level universities.

Directed comprehensive Self-Study Project to assess institutional effectiveness and compliance with SACS Criteria for Accreditation for a graduate level university. Authored university’s formal Self-Study Report, resulting in successful reaffirmation of accreditation by the Commission on Colleges of the Southern Association of Colleges and Schools.

Developed and implemented assessment strategy and methodology for evaluating quasi-experimental Quality Enhancement Program Initiatives at a community college and a master’s degree-granting university. Analyzed and reported results to various constituencies at the institutions; served as member of the QEP Steering Committees.

Designed an Academic Program Review process, including the creation of a Program Review Manual at The University of Tampa.

Developed, administered and analyzed results of annual surveys of enrolled undergraduates, exiting seniors and alumni. Prepared and presented oral and written reports of results to senior management, faculty, staff and students.

Administered and analyzed organizational climate and culture survey completed by all permanent employees of a multi-campus university.

Conducted focus groups on factors affecting student/employee satisfaction and

retention.

Conducted ad hoc analytical studies to support university decision-making at a multi-campus university.

Experience

Director, Institutional Research – The University of Tampa, Tampa, FL 2008 – 2020

Academic Assessment Officer – Hillsborough Community College, Tampa, FL 2007-2008

Senior Research Analyst, Marketing – AAA Auto Club, Tampa, FL 2006 - 2007

Director, Institutional Research - Saint Leo University, Saint Leo, FL 2001 – 2006

Director of Planning and Evaluation; Regional Director of MBA Programs – Corinthian Colleges, Inc. (FMU), Clearwater, FL 1999 – 2001

Director of Institutional Effectiveness; Associate Professor – University of Sarasota, Sarasota, FL 1993 – 1999

Director of Training, Staff Development and Research – Florida Addictions Treatment

Center, Avon Park, FL, 1991 – 1992

Education

Ph.D. Industrial/Organizational Psychology, University of South Florida

M.A. Psychology, University of South Florida

B.A. English, University of South Florida

Publications and Presentations

Herreid, C. H., Durst, M., Kirk, A. F., Jr. and Roberts, J. M. (2004, May). Darkest Before Dawn: Organizational Culture and Climate in a Changing Institution. Paper presented at the 44th Annual Forum of the Association for Institutional Research, Boston, MA.

Straub, S.H. and Roberts, J. M. (2001). Fear of Death in Widows: Effects of Age and

Suddenness of Death. Omega: The Journal of Death and Dying, 43(1), 25(17).

Roberts, J. M. (1995, May). How to Evaluate Sexual Harassment on Campus: Avoiding

‘Type I’ and ‘Type II’ Errors. Round-table discussion presented at the Association for

Institutional Research, 35th Annual Forum, Boston, MA.

Nelson, C., Roberts, J., Mauerer, C., Wertheimer, B. & Johnson, B. “Utilization of Social

Science Information by Policy Makers,” American Behavioral Scientist. 1987, 30(6), 569(8).

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