AYABONGA DUMKE

** ******** ******

The Hague

Delft

7100

adv0da@r.postjobfree.com

078*******

Personal Statement

Hiring Manager

I am an individual who is good at working with people, this is seen through my experience of 7 plus years of experience in dealing with clients. During this time, I have gained knowledge and expertise in creating and developing winning sales strategies, establishing, and maintaining loyal customer relationship and exceeding expectations. I am also an energetic, goal focused and self-driven Sales consultant with strong telephone and in person sales presence. Lastly, I am highly organized and with great work ethic which makes me an asset.

Personal Details

First Name : Ayabonga

Surname : Dumke

Date of Birth : 14 November 1992

Identity No : 921***-****-***

Nationality : South African

Marital Status : Single

Gemder : Male

Home Language : IsiXhosa

Other Languages : English, IsiZulu

Health Status : Excellent

Criminal Record : None

Driver’s Licence : In Progress

Educational Qualifications

Institution : Siseko High School

Qualification : National Senior Certificate

Year : 2013

Subjects : Isixhosa, English, Mathematics Literacy, Economics, Tourism, Business Studies, Life Orientation

Work Experience

Company : FNB-Direct Axis Call Centre

Occupation : Outbound Sales Agent

Duration : September 2019 - Currently

Duties : - Analyse active loan files on a regular basis.

- Recommend solutions to speed up the loan process

- Complete loan contracts and teach clients on company policies.

- Cold calling to win new and existing customers to take the loan.

- Contact and create needs and analysis for sale to be made.

- Submit loan applications in a timely manner.

- Prepare detailed loan proposals.

- Reject loan applications and explain deficiencies to applicants.

- Developing and implementing a timeline to achieve targets.

- Contributing company’s growth through team’s success Company : RCS-Call Centre

Occupation : Outbound Sales Agent

Duration : December 2018 – September 2019

Duties : - Access loan applications on the system.

- Analyse active loan files on a regular basis.

- Complete loan contracts and teach clients on company policies.

- Cold calling to win new and existing customers to take the loan.

- Contact and create needs and analysis for sale to be made.

- Submit loan applications in a timely manner.

- Prepare detailed loan proposals.

- Reject loan applications and explain deficiencies to applicants.

- Developing and implementing a timeline to achieve targets. Company

Position

Duration

Duties

: Credico-Radiant Marketing

: Sales Team Leader

: September 2016-October 2018

- Recruit,Train and Coach Sales Team.

Set sales target and motivate sales team.

- Motivating the team to achieve organizational goals.

- Developing and implementing a timeline to achieve target.

- Delegating tasks to the team.

- Conducting training of the team to maximize their potential.

- Empowering team product knowledge and communication.

- Creating a pleasant working environment that inspires. Company : Fruit & Veg

Position : Customer service (Cashier/ Teller)

Duration : December 2013- August 2016

Duties : Handle cash transactions with customers using card registers.

- Scan goods and collect payments

- Issue receipts, refund, change or tickets

- Redeem stamps and coupons

- Make sales referrals, cross-sell products for sales.

- Resolve customers complaints, guide them and provide ideas.

- Maintain clean and tidy checkout areas.

- Greet and welcome customer that enter the establishment

- Keep reports of transactions

- Checking Daily cash accounts

- Pleasantly deal with customers to ensure satisfactions

- Providing training and assistance to new joined cashiers REFERENCES

Mr Sandiso Hlalaphi 073***-****

Mrs Sakhe Memela 078********

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