Customer Service Sales Consultant
Resume:
AYABONGA DUMKE
The Hague
Delft
7100
***********@*****.***
Personal Statement
Hiring Manager
I am an individual who is good at working with people, this is seen through my experience of 7 plus years of experience in dealing with clients. During this time, I have gained knowledge and expertise in creating and developing winning sales strategies, establishing, and maintaining loyal customer relationship and exceeding expectations. I am also an energetic, goal focused and self-driven Sales consultant with strong telephone and in person sales presence. Lastly, I am highly organized and with great work ethic which makes me an asset.
Personal Details
First Name : Ayabonga
Surname : Dumke
Date of Birth : 14 November 1992
Identity No : 921***-****-***
Nationality : South African
Marital Status : Single
Gemder : Male
Home Language : IsiXhosa
Other Languages : English, IsiZulu
Health Status : Excellent
Criminal Record : None
Driver’s Licence : In Progress
Educational Qualifications
Institution : Siseko High School
Qualification : National Senior Certificate
Year : 2013
Subjects : Isixhosa, English, Mathematics Literacy, Economics, Tourism, Business Studies, Life Orientation
Work Experience
Company : FNB-Direct Axis Call Centre
Occupation : Outbound Sales Agent
Duration : September 2019 - Currently
Duties : - Analyse active loan files on a regular basis.
- Recommend solutions to speed up the loan process
- Complete loan contracts and teach clients on company policies.
- Cold calling to win new and existing customers to take the loan.
- Contact and create needs and analysis for sale to be made.
- Submit loan applications in a timely manner.
- Prepare detailed loan proposals.
- Reject loan applications and explain deficiencies to applicants.
- Developing and implementing a timeline to achieve targets.
- Contributing company’s growth through team’s success Company : RCS-Call Centre
Occupation : Outbound Sales Agent
Duration : December 2018 – September 2019
Duties : - Access loan applications on the system.
- Analyse active loan files on a regular basis.
- Complete loan contracts and teach clients on company policies.
- Cold calling to win new and existing customers to take the loan.
- Contact and create needs and analysis for sale to be made.
- Submit loan applications in a timely manner.
- Prepare detailed loan proposals.
- Reject loan applications and explain deficiencies to applicants.
- Developing and implementing a timeline to achieve targets. Company
Position
Duration
Duties
: Credico-Radiant Marketing
: Sales Team Leader
: September 2016-October 2018
- Recruit,Train and Coach Sales Team.
Set sales target and motivate sales team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve target.
- Delegating tasks to the team.
- Conducting training of the team to maximize their potential.
- Empowering team product knowledge and communication.
- Creating a pleasant working environment that inspires. Company : Fruit & Veg
Position : Customer service (Cashier/ Teller)
Duration : December 2013- August 2016
Duties : Handle cash transactions with customers using card registers.
- Scan goods and collect payments
- Issue receipts, refund, change or tickets
- Redeem stamps and coupons
- Make sales referrals, cross-sell products for sales.
- Resolve customers complaints, guide them and provide ideas.
- Maintain clean and tidy checkout areas.
- Greet and welcome customer that enter the establishment
- Keep reports of transactions
- Checking Daily cash accounts
- Pleasantly deal with customers to ensure satisfactions
- Providing training and assistance to new joined cashiers REFERENCES
Mr Sandiso Hlalaphi 073***-****
Mrs Sakhe Memela 078********
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