Eric Lee
*******@*****.*** Calgary, AB 587-***-****
HIGHLIGHT OF QUALIFICATIONS
Over 15 years’ experience in accounting and finance with a master’s degree in general management
Strong communication ability, both written and verbal
Extensive experience in full cycle accounting and billing
Highly organized and accurate with a high level of attention to detail
Proficient in MS Office, Word, Excel and data entry
EMPLOYMENT HISTORY
Outlet Manager/Partner, Daily Laundry, Malaysia 05/2015-06/2022
Handled day to day operations of the outlet with regards to client satisfaction and maximization of profits
Ensured reliable technical support and routine machine maintenance to minimize downtime and maximize sales
Sales Manager, AIG, Malaysia 11/2006-04/2015
Acted as front-line field manager to identify potential producers
Trained and developed new agents towards higher sales, productivity and increase end user/customer engagement
Planned, formulated, and executed business and marketing strategies to meet productivity goals
Built and maintained good internal and external customers
Recognized and planned for effective risk management
Developed and implemented appropriate strategies by selecting, segmenting, and targeting markets and promoting products and services by joining trade events and functions
Account Relationship Manager, Standard Chartered Bank, Malaysia 04/2004-10/2006
Interviewed customers applying for credit facilities and critically evaluate viability of the applications and make recommendations accordingly to own assessment
Analyzed financial accounts and statements as provided by the customers on the long-term viability of their businesses, particularly on issues relating to repayment ability
Increased customer base thru cross referrals from internal and external customers
Assisted in maintaining banks relationship with business customers relative to existing banking products and in cross-selling other bank products
Senior Operations Officer, Public Bank Berhad, Malaysia 11/1997-03/2004
Assisted in marketing new loans by interviewing customers applying for credit facilities and critically evaluate viability of the applications and make recommendations upwards accordingly to own assessment
Analyzed financial accounts and statements as provided by the customers on the long-term viability of their businesses, particularly on issues relating to repayment ability
Assisted in supervising the work of junior staff in the Branch, particularly in the Credit Department and assist in maintaining discipline in the Branch based on staff performance and behaviour
Maintained good rapport with junior as well as senior staff to ensure efficiency of operations and good staff relations as well as customers
EDUCATION & PROFESSIONAL TRAINING
Master of Business Administration (MBA) in General Management, University of Wales 1997
Bachelor's Degree in Social Sciences, University of Toronto 1995