Service Agent Call Center

Maya El-Sayed

Email: ****.*******@**********.***

Mobile: +971-*********

Education:

Bachelor of Business Administration, Finance, Cape Breton University of Nova Scotia, Canada

Date of Graduation: Fall 2011

GPA: 3.2/4

Coursework: Intermediate Finance, Long Term Finance, International Finance, Managerial Accounting, Management of Small Business, Human Resource, Organizational Behavior, Promotion Strategy, Marketing Strategy

Graduation Project: Analyzed the Financial and Marketing issues of ENPPI.

IGCSE: International School of Choueifat, Dubai, United Arab Emirates

Work Experience:

Diversey Gulf, Cairo Egypt (UAE market)

Job Title:(Customer Service Support Sep2019-Jan2022)

• Receiving and Processing orders

•. Assisting customer on their queries and complaints

•. Communication between all departments (logistics,sales and delivery team)

• Managing complaints and escalation desk

•. Assisting sales on their follow up

Emirates Airline, Dubai UAE

Job Title: (Customer Service Agent 2014 - Present)

Providing the highest level services to Emirates Airline customers and assisting them in managing their travel plans;

Solving problems and liaising actively between the customers and the management to ensure that all complaints are attended appropriately;

Communicating all necessary Airline rules and regulations to ensure that they are fully understood and accepted by the customers;

Highlighting to customers the legal requirements covering their journey such as passport, visa and health requirements and other details such as check in place and time

Enhancing Emirates revenue earning by providing options to customers on all product and services such as skywards membership, Dubai hotel booking and upgrade fares

Suggesting new ideas and providing recommendation to the management

Bravo Luxury Car Rentals, Dubai UAE

Job Title: reservation and Administration 2013 –2014 )

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Fulfilled requests by clarifying desired information; completing transactions; forwarding requests

Maintained call center database by entering information

Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

North Energy Trading, Dubai – UAE

Job Title: (Intern Traffic Operator)

Analyzed all aspects of physical trading from C&F market premiums, freight costs, agents, inspection costs, quantity loss, demurrage and dead freight costs to determine best bid offers.

Dealt with cargo and freight counter parties, terminals and vessels on a regular basis regarding all pre and post deal activities ensuring all necessary operational information is passed on in good time and documentary requirements are met

Assisted in appointing independent inspectors, expeditors and ships agents

Liaised with counterparts to ensure smooth operations, avoid delays and minimize demurrage costs

Advise commercial colleagues on the workability of proposed contractual arrangements for new projects, new contracts and spot

Witnessed operating chartered MR vessels in terms of estimating voyage costs and optimizing profitability and trade routes

Witnessed closing out the charter parties accounting for all costs and obtain sign-off from chartering for charter party reconciliations.

Benchmark Capital Corporation, Cairo – Egypt

Reported to the executive relationship manager

Presented financial credit proposals for high net worth corporate clients (Energy sector)

Analyzed financial statements and economic reports

Sofitel Hotel in Sharm El Sheikh (Egypt)

Financial Accountant Intern

Skills:

Ability to pay great attention to details

Multitasking and prioritization skills

Effective dissemination of information that is essential for decision making

Enjoy analyzing and interpreting data

High sense of responsibility

Communication Skills:

Negotiated with University officials to prohibit smoking on campus.

Interviewed the General Manager of Egyptian Stock Market to discuss the policies they will apply to prevent losses that might occur due to the Egyptian revolution

Interviewed the General Manager of Egyptian Central Bank to discuss the policies and reforms they took in World Financial Crisis Era.

Computer and Language Skills:

Proficient user of MS Office Applications

Fluent in written and spoken English and Arabic

Fair knowledge of French

Extracurricular Activities:

Participated actively in University student Union Events

Organized “Support Rural Egypt” campaign

References can be arranged upon request.

Contact this candidate