Service Desk Systems Analyst

resumee' *+

Name:

Linguist Kailash Jhunjhunwala, born 17 01 1957 Kolkata

**********@*****.***

+91-983**-*****

Experience:

****- ********* *******, ********* *********** trainer of language interpreters, HR interpreter recruiter

2022- 2022 Urban Ground GmbH, Berlin, WfH, LeadGen / Support, Systems Improvement, Real estate (Base: Kolkata) A 2017 STARTUP

2022-2022 freelance teacher

2021-2021 Accenture, work from home, Accounts payable (Base: Kolkata)

2019-2021 Datamark LLP, LLS, Monterey, USA, Interpreter, OPI Interpreter GERMAN/ENGLISH (Base: Kolkata)

2018-2019 PMC Oxfordshire, L1 Retail Java / Retail Tills, Service desk (Base: Vadodara)

2017-2018 eLanguage Studio, Jaipur, Teacher, Journalist & Social Media Executive

(Base: Jaipur)

2007- 2017 Operations & Applications Manager, Call desk, Quality/Customer Delight Expert

German MNC' s Telecommunications Remote Service T- Shoot

VOICE, WRITING & TRANSLATION Project.

Transfer of a Telecommunications indirect channel process to India, due diligence activities, negotiations, running the team

Recruitment

Training - Customer Communications, Quality Assurance (Customer Communications, IT-, Telecommunications Networks Service desk, T- Shoot) improved the quality from CSAT/VOC 5.5 to 8.5

Highly Technical Translations, ENG- GER- ENG

Technical Service Desk, L1.

Comprehensive Responsibility for Customer Delight

Past Experience:

Assistant in Law Offices in Kolkata

Systems Analyst/ Designer, UK SIEMENS plc, Great Britain (Base: Congleton, Cheshire)

Projects Sales Commercial & Contracts Officer, Germany SIEMENS AG, MUNICH (Base: Munich)

freelance translator (all areas) and teacher of German / verbal communications in English

Certifications & Projects

ITIL V.3 Foundation

SAP ERP FICO AA

Paper on R&D economics in SIEMENS AG, Germany

Application of the tool of value analysis in processes

Technology savvy, can learn independently

Education & General:

PGDM (Bases: Berlin, London, Manchester)

Good Performer in school, Class I to Class XI.

High IQ

integrity, fairness & honesty

Maxima Minima Lagrange / Cournot based Profit orientation

Innovative and change oriented

Knowledge of all relevant Software and Apps

Travelled and/or worked in,

France, Denmark, Germany, England, Austria, Italy, Netherlands, Thailand, India, USA New York / New Jersey, California North & South, Belgium

Organisation over Individual the motto

References can be provided

Interested to associate with a professional Organisaion

IMS, Microsoft 365 Suite, Google Docs, HiPath Telecommications Convergent switches etc. Sales/ Projects Accounting Software in SIEMENS AG

SLA /. KPI based evaluation

RNR often

to 2-

Languages:

2-

good writing, translation, negotiations, interpretation & spoken skills. native fluency in German, command over Cheshire English, Hindi, Bengali, Marwari

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