Customer Service Personal Assistant

DANIELA BRAGA New York, NY ***** • 646-***-**** • **************@*******.***

Bilingual (Portuguese and English) professional with 16+ years of Financial Leadership, KPI Analysis, and Financial System Implementation experience leading the planning and execution of financial operations including accounts payable, accounts receivable, and financial reconciliations, among others., customer service experience whit many company ( Warner Bros Entertainmen,, Sony Pictures, Fox, Music Broker). Vast experience planning the implementation of advanced ERP systems. Strong leadership, analytical, time management, multitasking, and negotiation skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint), TOTVS ERP, and SAP. PROFESSIONAL EXPERIENCE

Uber - New York – Driver 12/2021 – Present

• Communicated whit passengers and transported them to and from their desired destinations, ensuring the great customer service experience.

• Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.

• Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.

• Followed navigational directions from GPS. calculated the right fare, and executed multiple administrative task required.

• Achieved and maintained a perfect 5-star Uber rider rating. Marjorie McCarty – New York, NY – Personal Assistant & Companionship 11/2018 – 11/2021

• Delivered empathetic, humane at-home companionship services to elders.

• Engaged with clients with attentiveness and friendliness, assisting them with a wide range of daily activities.

• Accompanied elderly clients during medical appointments and made notes about diagnostics and medication.

• Built positive and long-lasting relationships with elderly clients and their families, maintaining open and clear communication with all of them.

• Managed financial affairs on behalf of elderly clients, abiding by established ethical guidelines.

• Coordinated domestic and international travel arrangements including hotel bookings, flights, and transportation. Sony DADC – Brazil – Financial Supervisor 08/2013 – 03/2017

• Led a team of 5 employees while managing the planning and development of all financial initiatives and projects for 2 offices located in São Paulo and Manáus, Brazil.

• Managed the restructuring of internal operations, aiming to streamline processes and identify cost-saving opportunities.

• Analyzed, reviewed, and approved all payments and invoices.

• Prepared management reports based on key performance indicators (KPIs) and financial figures analyses.

• Successfully implemented the TOTVS ERP system (replacing JDE), acting as the key user and handling trainings and updates.

• Oversaw accounts payable (AP), accounts receivable (AR), and financial reconciliation procedures. AOC do Brasil – Brazil – Financial Supervisor 11/2010 – 04/2013

• Built and structured the financial department for Envision Group (TPV and Brivictory) and supervised 5 employees.

• Prepared current cash flow, financial figures, and business health reports for management.

• Conducted financial reconciliation analyses using SAP.

• Implemented SAP Management System for 3 different offices located in São Paulo, Manáus, and Jundiaí.

• Supported the execution of internal and external audits. Expresso Ocidental Transportation – Brazil – Financial Supervisor 10/2010 – 04/2013

• Directed all accounts payable (AP) and accounts receivable (AR) operations.

• Monitored the performance of 4 financial analysts, securing the most favorable conditions for their professional development.

• Reviewed and approved all payments, interacted with banks, and negotiated with suppliers. Santander Bank – Brazil – Financial Coordinator 09/2001 – 09/2010

• Managed the bank’s treasury department, monitoring and restocking self-service machines as needed.

• Performed daily customer service tasks and submitted daily financial closures to the bank’s headquarters. EDUCATION & CERTIFICATIONS

• Bachelor’s degree in Logistics – Centro de Ensino Superior do Amazonas – Brazil 2009

• Bachelor’s degree in Business Administration – Pontificia Universidade Católica – Brazil 2005

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