Foreclosure Specialist Customer Service

Sheryl Lacaze

Houston, Texas *****

Currently seeking a career with a company to utilize my business and mortgage experience. I am interested in new challenges where my initiative, motivation, integrity, and dedication will allow me to progress within the company and move forward EXPERIENCE

Shellpoint Mortgage Servicing, January 2019-Present Foreclosure Specialist II

• Manage caseloads of 1000+ foreclosure files

• Routinely tops the list of CTQ performance report

• Complete pre-foreclosure reviews to determine how to proceed with files

• Generate payoff quotes, judgment figures, and reinstatement figures when requested

• Answer calls from Attorney’s, firms and vendors

• Follow established company guidelines to increase revenue and reduce loss

• Review tasks daily to ensure they are completed within company timelines

• Navigate through Inter Linked System, Black Knight System and Loss Mitigation System to complete reviews

• Approve invoices based on clients criteria

• Review, approves and executes affidavits

Bankruptcy Case Manager

• Receive, update and review bankruptcy information daily

• Research accounts using PACER, AIS, trustee sites and other outside and inside systems

• Ensure pre-and post-petition payment tracking is set up correctly in the ILS system

• Receive and document all systems as to any bankruptcy correspondence received pertaining to the collateral.

• Monitor accounts for payments in accordance with the bankruptcy plan to include trustee and post-petition payments

• Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, department, and legal guidelines

• Keep servicing files up-to-date and moving through the process timely to ensure homeowners and investors receive best in class service, minimizes loss due to foreclosure

• Ensure requested documentation is accurately completed within specific task SLAs Operations Specialist, August 2011-May 2017

Senior Operation Specialists

• Meet and follow up with clients in order to keep all information up to date by completing credit and loan documentation and contacting them to obtain additional information regarding loan applications.

• Submit reviewed applications to management in order to approve or reject the loan.

• Monitor and update account records.

• Respond to clients questions and resolve any loan-related issues.

• Interview applicants to define financial eligibility and establish debt payment plans. JP Morgan Chase, May 2009-August 2011

Loss Mitigation Specialist,

• Receive and review loan modification and short sale documents from authorized third parties, attorneys, and borrower’s

• Prepare Loss Mitigation Affidavits for Quality Assurance Reviews

• Negotiate mortgage terms with borrowers to prevent foreclosure by offering alternatives terms such as loan extension, repayment plan, modification, short sale, or deed-in-lieu foreclosure

• Perform customer service duties and oversee the communication between management, loss mitigation agents, attorneys, authorized third parties and borrowers, to improve customer relation

• Manage the flow of information required to ensure that all critical documents in the modification file have been properly accounted for prior to final package submission to Underwriting

• Work closely with the Underwriting department to ensure efficient, timely and accurate processing of modified file documents

• Initiate missing information letters, escrow analysis, ordering of BPOs and other services as needed.

• Answer escalated written correspondence and special forbearance requests

• Assist in the creation of special forbearance documents for extension, unemployment, and repayment plans

• Audit files for QC by reviewing loss mitigation specialist foreclosure alternative plan Skills

• Microsoft Suite (Excel, PowerPoint, Outlook, Word

• Fair Housing Regulations

• Case Management

• Escrow knowledge

• Black Night system Knowledge

• Loss Mitigation System Knowledge

• Inter Linked System Knowledge

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