Synay Cliff

Manhattan NY *****

347-***-**** - adv09s@r.postjobfree.com

Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills

Experience of a fast-paced work environment.

Strong communication, interpersonal skills, Internet Research/ Planning, and Scheduling.

Proficient with EPIC and Form Boss Agency Management Systems; Microsoft Office (Word, Excel, Outlook, PowerPoint); Type б5 WPM.

Management Experience, Delegating and Training staff.

Bookkeeping and safe keeping of large sums of cash.

Customer Service experience, ability to multi-task, extensive organization, and analytical skills.

Work History

08/2018 to 01/2019

Customer Services & Underwriter Assistant

Simon Agency – Hempstead, NY

Reviewed applications for accuracy, provided services support to 20 brokers under the supervision of a supervisor.

Answered high volume phone calls to expedite broker/carrier requests.

Prepared, certificates, ID cards, evidence of property proofs, binders, letters, proposals and reports etc.

Assisted supervisor and underwriters with special projects, such as schedules, loss runs, etc.

Used Applied Epic system to load new accounts and administer client records and carrier websites.

Maintained office filing system.

10/2012 to 01/2018

Office Manager

Reliable Insurance Services LLC – Queens, NY

Provided customer service and advice on various insurance policies.

Quoted and wrote personal and commercial applications.

Assisted customers with insurance payments ($30,000 to $50,000 cash per week).

Utilized Form Boss software, carrier websites and MS Office to record keep client files.

Maintained inventory and ordered office supplies.

Generated excel spreadsheets, handled accounts payable and created invoices for billing.

05/2012 to 08/2012

Customer Services Assistant

Blackstone Insurance Agency – Queens, NY

Obtained quotes from various insurance companies.

Set up meetings and conference calls for management, record keeping for customers' accounts.

Utilized Amsoft software, carrier websites and MS Office to administer client files.

Created ID Cards for various clients, Created certificates of insurance.

06/2008 to 01/2010

Executive Assistant

Albert Palencia Insurance Agency Inc – Mamaroneck, NY

Answered phones, Filed, and organized documents using Agency Pro Software.

Organized travel arrangements and prepared reports for executive officers.

Provided data entry to create certificates of insurance.

Education

2008

Associate of Arts: Business Administration

Monroe - Bronx, NY

2002

High School Diploma

St. Raymond Academy - Bronx, NY

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