Data Entry Administrative Assistant

Heather DiVirgilio

Experienced and reliable professional with training in a wide variety of office administrative tasks, payroll, and management. Ability to work under pressure alone or with a team.

105 Joseph Dr

Greeneville, TN 37743

********@*******.***

Experience

Merrill Edge, Remote

Financial Services Representative

2023- PRESENT

Friendly call center agent with the ability to receive and place customer service telephone calls. Maintain solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues for Merrill Edge, Merrill Lynch, and Bank of America customers.

Chartwells K-12 Schools & Public Schools, Greeneville, TN

School Nutrition Manager

August 2009 to January 2023

Healthy and outgoing school nutrition manager with over 13 years experience in computers, Microsoft Office, production records, database control, and creating menus. Knowledge in ordering stock, inventory, budgets, operating cash registers, safely handling food, and training staff in all areas of the kitchen. With good communication skills with staff, parents, and students.

Total Basic Transcription, Tullahoma TN

Medical Transcriptionist

May 2010-August 2012

Transcribe Physician’s dictations and notes into an Electronic Health Record (EHR).

Pathmark Stores Inc., Ramsey NJ

Administrative Assistant/Payroll Specialist

January 2002- August 2008

Clerical, scheduling, budgeting, data entry, and customer service. Provide training for new employees. Payroll, human resources, employee time card and benefits.

Education

Walters State Community College, Greeneville TN

Certified Medical Transcription May 2009 GPA:3.57

Medical Terminology - Fundamentals of Medical Science -Medical Coding

Health Information Technology- Insurance Billing- Fundamentals of Health Management Microsoft Office - Keyboarding- Intro to Computer Programming

Midland Park High School, Midland Park NJ

High School Diploma 1994

Skills

Attention to detail. Active Listening Skills. Improving Customer Experience.Data Entry. Reliable and Punctual. Record Keeping. Organized. Advanced Computer skills. Advanced in Microsoft Office, Outlook, & Windows. Budgets. Schedules. Customer Service. Data Entry. Payroll. Bookkeeping. Accounting. Timecards. Benefits. Writing, Proofing, & Editing.

Strengths

Lead by Example. Customer Loyalty. Positive Attitude. Time Management. Interpersonal Skills. Professional Appearance. High Standard of Ethics & Integrity. Client Relationships. Multiple Project Management. Problem Resolution & Troubleshooting. Identify Improvements to Efficiency/Productivity. Exemplary Organization. Customer & Quality Focus

Student Teaching & Volunteer

RAvFL Tutor & Healthy Choices Coordinator-GCS & Save the Children Program for 2 Years

Tutor students after school.

ESP -GCS 3 years

Extended school program before and after school.

Secretary of the Board-Fardale Chapel for 8 years

Clerical. Schedule appointments and church functions. Teaching K-8 Sunday School.

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