Center Representative Call

Craig Reddick

*** ******* ** #*** ******, MA ****9

Phone: 617-***-****

**************@*****.***

Experience

Paitent service intake

Boston Vision

**/****-*******

Greet and check on patients

Schedule appointments

Assist patients with medication information

Assist with Secretarial work

Multitask between Multiple Healthcare programs/apps

Switchboard operator

Masco

07/2021-09/2022

Took on average 400-500 calls daily

Assisted on code calls to hospitals

Managed contact between patients and primary care

Set appointments

Maintained account information for providers

Assisted with Secretarial work

Sales and service phone technician

1800 busydogg basement technology

09/2018-02/2021

Mangaged customer accounts

Dispatched service technicians

Up psold new services and products

worked with no supervision

Assisted new employees in training

Supervised up to 10 employees

Led weekly team/staff meetings

Assistant Store Manager

Rent A Center

05/2018-Present

Manage rental accounts and meet company account management goals and expectations, by collecting on past due accounts while adhering to company standards, policies, and procedures. Increase store BOR and revenue through sales activities, account management, and providing total customer satisfaction. Maintained daily operations such as opening & closing. Met daily & weekly sales/collections goals. Set appointments, inventory. Trained new hires, processed applications, greet and assist customers on the sales floor, obtain new rental orders over the phone and on the sales floor, complete rental agreements for new business by telemarketing and distributing print materials, load truck per policy to protect merchandise, deliver merchandise to customers as assigned, Install merchandise and instruct on proper use, pick-up merchandise from customer homes as assigned, keep vehicles clean and properly maintained as assigned, review expired accounts and communicate with the customers to promote timely payments, maintain accurate records of past due account activity, complete customer service calls in a timely manner as assigned, follow all policies and procedures and adhere to all standards, maintain the store in rent ready condition, prepare returned merchandise to be rent ready, keep sales floor clean and organized, keep back office and store area neat and organized, assisted store manager. Accomplish these in a way that is consistent with the RAC mission statement.

Customer Service Representative (Benefits Specialist)

Mercer

06/2017-02/2018

Responsible for offering end to end support for all service inquiries. Deliver high touch and proactive service delivery which includes rigorous follow-up with employees through case completion. Demonstrates detailed knowledge of the clients health and retirement plan provisions to ensure the maximum level of service is provided on every interaction.

Provided advanced critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. Worked independently and in a team environment.

Call Center Representative

Ajax Telemarketing

12/2016 – 05/2017

Responsible for receiving 150+ calls a day in a call center environment.

Assisted customers in resolving phone accounts. Resupplied companies without networks and data entry. Supplied excellent customer service

Telemarketer

1800Busydog Basement Technologies

03/2015 – 10/2016

Responsible for making calls

Worked in a call center environment

Summary of Qualifications

3+ years of experience in customer service positions

Over a year of experience working in a call center

Excellent communication and customer service skills

Ability to multitask and work with no supervision

Contact this candidate