Admissions Representative Customer Service

Patricia Anjesky

Boston, MA ***** ***. ***.**** **********@*****.***

Linkedin.com/in/patriciaanjesky

Customer Service, Admissions Representative, Sales Professional

Familiar with financial aid, Recruiting, Salesforce and Campus Vue, Training and Career Coaching

Motivated Admissions Representative with a proven track record and excellent multitasking skills. Versatile student advocate who excels at collaborative and interpersonal relationships. Organized, student-centered professional who can achieve success individually and as part of a team in sales and customer service environments.

PROFESSIONAL EXPERIENCE

Lincoln Tech Institute, Somerville, MA

Senior Admissions Sales Representative 2016- 2022

Effectively guided prospective students through the admissions process in accordance with all governmental regulations, school policies, and in compliance with accreditation standards

100+ outbound calls daily

Achieved monthly goals as a team effort, collaborating with financial aid

12-18 monthly enrollments personally

Comfortable working remote or on Zoom and Microsoft Teams meetings

Worked with departments outside of Admissions, including Financial Aid and Education to ensure high-level service delivery for every student

Initiated and/or streamlined events for prospective and enrolled students including Open Houses and Orientations

Managed all responsibilities of the Director in her absence

Le Cordon Bleu College of Culinary Arts, Cambridge, MA

Senior Executive Admissions Representative 2015-2016

Effectively guided prospective students through the admissions process in accordance with all governmental regulations, school policies, and in compliance with accreditation standards

Partnered with departments outside of Admissions, including Financial Aid and the Office of the Registrar to ensure high-level service delivery for every student

Consistently achieved monthly, quarterly, and annual goals

Initiated and/or streamlined events for prospective and enrolled students including Open Houses and Orientations

Managed all responsibilities of the Director in her absence

Executive Admissions Representative 2013-2015

Consistently achieved all monthly goals related to enrollments and class starts

Supported prospective students through the admissions process, ensuring all paperwork and financial aid was completed accurately and within strict deadlines

Maintained a 65% - 70% student show rate for incoming students

Developed and shared incoming student tracking system with peers and new hires

Met or surpassed company requirements on customer service

Senior Admissions Representative 2008 - 2013

Provided strong customer service skills when contacting leads and arranging interviews for prospective students

Monitored and advised students from enrollment through graduation to ensure program completion

Created referrals and personally developed leads to achieve sales goals

Upheld all school policies, procedures, and ethical standards

Partnered with other departments to assist students in their enrollment process, including securing financial aid

Awarded trip to the High Achiever Conference for surpassing all sales goals

Gibbs College, Boston, MA

Senior Admissions Representative 2005 - 2008

Effectively matched prospective students to programs and guided them through the enrollment process

Helped train and mentor new admissions representatives

Maintained 65% to 70% student show rate

Honored at the annual High Achiever Conference for surpassing all enrollment goals

Admissions Representative 2004 - 2005

Contacted all leads and arranged interview for prospective students

Conducted tours and evaluated students from enrollment through graduation

Created referrals and personally developed leads

Ensured financial aid process was completed correctly and met all deadlines

Surpassed company requirements on customer service and sales goals

Patricia Anjesky Page 2

Barbizon School of Modeling, Boston, MA

Admissions Director 1999-2003

Marketed and sold modeling training programs to prospective students and their parents

Coordinated and tracked entire admissions process including recruitment, interviewing, financing, class schedules and review of school policies

Consistent high seller of multiple programs through strong lead follow-up and participation in recruitment events

Trained and mentored new hires as senior staff member

EDUCATION

Ohio State School of Cosmetology, Columbus, OH

Cosmetology and Salon Manager Program

Charles F. Brush High School, Lyndhurst, OH

High School Diploma

Skills:

CRM/Enrollment software.

Salesforce,Campus Vue

Internet research

Public Speaking

MS Word and Excel

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