Melba M Zapata

adv073@r.postjobfree.com

Cell # 407-***-****

SUMMARY OF QUALIFICATIONS

Polished, professional customer service representative offering:

• Over 15 years of experience providing customer support

• An unwavering commitment to customer service, with the ability to build productive relationships

• Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground

• Bilingual English/Spanish

• Knowledge of computer programs such as Word, Excel and Outlook WORK EXPERIENCE

Latino Leadership Behavioral Health – Scheduler – Receptionist 10/2020 to Present

• Scheduled & confirmed appointments for Therapists

• Downloading files to system, Filing, copying, scanning, etc

• Answering phones

• Data Entry

• Composed & emailed letters to clients

AARP Foundation SCSEP –Seniors Training Prog. 04/ 2017 to 03/2020 Data Entry Clerk, Receptionist

• ETS Data Entry on general information about participant entering and exiting program, transfers Host Agencies for participants

• Responsible for managing Data entry for the program

• Answering phones

• Qualifying candidates to determine eligibility for the program

• Set up appointments for future participants in the program

• Keep track of appointment schedule

Individual Management and Consultant, Inc./JA Machuca and Associates, Inc.

(Subcontracted companies by HUD and PR Public Housing) Ponce, PR 09/2000-10/2015 Administrative Assistant

• Greeted tenants and give services as needed from them and/or visitors

• Provided services to tenants as receipts for rent payments or documents

• Wrote work requests to be made by handyman

• Responsible for the proper use of the petty cash and its daily reconciliation

• Filed documents and carry out the general process of the administration office

• Visited tenants to collect rent payments or interview in case they wouldn’t make a payment

• Typed letters and/or newsletters to the tenants as per administrator’s instructions

• Involved in the community association to help in administrative needs

• Visited the field to inspect the areas in need of cleaning and/or any other details or complaints from tenants or visitors

EDUCATION

Word Processing Secretary Certificate Hudson County Community College Jersey City, NJ 1989 General Course, High School Francisco Zayas High School Villalba, PR