OBJECTIVE

Seeking a position where I can become an integral part of a company.

Professional who has fulfilled clerical roles for a large organization for over 18 years. Able to multitask, manage time and adapt to fast-paced environments, and dedicated to upholding organizational policies and maintaining work productivity levels.

SKILLS

15 Years of Administrative and Office Management Experience

Excellent Organizational Skills

Effective oral and written communication skills

Excellent interpersonal skills

Able to exhibit a high level of confidentiality

Able to gather and analyze information skillfully

Able to identify and resolve problem in a timely manner

Skill in database management and record keeping

General knowledge of various employment laws and practices

Strong Customer Relations Skills

Bilingual in Spanish

Computer skills including but not limited to: Word, Power Point, Excel and Lotus 1-2-3, Outlook, Snagit, Visio, Insperity Org Plus 10-11- and 12, Skype for Business, Microsoft Teams

EXPRERIENCE

Administrative Assistant II

PNC, Fraud and AML Compliance Operations April 2012 - Present

Supporting the S.V.P. and his 4 direct reports in Fraud and AML Compliance Operations with a staff of 770 employees and contractors.

Maintaining and managing calendars by scheduling appointments.

Organizing travel arrangements, booked conferences, traingings and seminars.

Completed alert and case assignments to support AML Surveillance Operations

Preparing expense reports as well as working on some budgeting.

Submitting invoices for payment.

Maintaining all of supply ordering of the department.

Performing word processing and typing. Entered data for reports, designed several Power Point presentations and Spreadsheets.

Maintaining a calendar for vacation request.

Answering telephones while representing the company in a professional and businesslike manner.

Vitalant (Central Blood Bank) PNC Pittsburgh Coordinator. Assisting with the organization of Blood drives at our building and for the Pittsburgh area for PNC Bank. Creating the mass emails informing building employees

Records Coordinator. Maintaining an inventory of documents and organizing the destruction of documentations.

Living Well building representative. Created wellness events for building. Created healthy living programs for the building staff.

New Employee Onboarding Coordinator: Preparing on-boarding for new employees as well as the ordering of office equipment that is needed for new and existing employees. Handling all I9 and tax inquiries for new employees.

Proctor (on Weekends)

National Center for Competencies Testing December 2014 - 2015

As an examination proctor, I was first line of defense against threats to the validity of the exam scores and the resulting pass/fail decisions in the practicing in the healthcare field. It was my responsibility to conduct the test administration in a way that is fair to all candidates and keeps anyone from gaining their certifications credential through dishonest means.

Administrative Assistant ll

PNC, Detection and Surveillance 2011 – May 2012

Supported the Director and his managers in Detection and Surveillance.

Maintained and managed calendars

Organized travel arrangements booked conference and seminars.

Prepared expense reports as well as worked on some budgeting.

Submitted invoices for payment.

Maintained all of supply ordering of the department.

Handled on-boarding for new employees as well as the ordering of office equipment that is needed for new and existing employees.

Designed several Power Point presentations and Spreadsheets.

Maintained a calendar for vacation request.

Representing the company in a professional and businesslike manner.

Administrative Assistant ll

PNC, Corporate Communications 2006 – 2011

Supported and the Director and the managers in Corporate Communications.

Maintained and managed calendars by scheduling appointments

Organized travel arrangements booked conference and seminars.

Prepared expense reports as well as working on some budgeting.

Submitted invoices for payment.

Handled all of supply ordering of the department.

Performed word processing and typing. Entered data for reports, designed several Power Point presentations and Spreadsheets.

Maintained a calendar for vacation request.

Answered telephones while representing the company in a professional and businesslike manner.

Coordinated the Economist broadcast interviews, this included the sending of mass emails to executives, and setting up the satellite time with the network producers and camera crew.

Accomplishments:

Translated the “Christmas Price Index” Teaching Manuel into Spanish.

Translated into Spanish a manual for “Grow Up Great”

Received several “All Stars” and Spotlight” recognitions.

Admissions Coordinator

Academy of Court Reporting, Pittsburgh PA 2005 - 2006

Enrolled students into different programs in the Justice Field like Court Reporter, Criminal Justice, Paralegal and Legal Secretary.

Prepared paperwork for the financial aid process

Assisted students throughout their schooling with anything from housing or part times job placement while in school.

Patient Access Representative

Allegheny West Penn Health Systems 2004 - 2005

Responsible for the handling of the patient registration for the MRI department in Allegheny General Hospital, West Penn Hospital and Suburban General Hospital.

Contacted insurance companies for the referrals and authorizations for procedures.

Contacted patients for appointment set ups in a timely manner.

Assisted with the MRI technicians with patients as needed.

Externship Coordinator

Everest Institute (Formally Known as Duff’s Business Institute) 2002 - 2004

Planned Externship/Internship sites for students.

Trained students in the interviewing process.

Coached students in a Resume writing class.

Assisted with the Institute with the preparation of the graduations.

Accomplishments:

Created and presented a presentation to the CIA to acquire a contract for the Criminal Justice students to perform their internship.

Admissions Representative 2000 - 2002

Enrolled students into different programs in the Medical Assistant, Medical Secretary, Medical Billing & Coding, Pharmacy Technician, Business Administration, Criminal Justice, Paralegal and Legal Secretary.

Prepared paperwork for the financial aid process

Assisted students throughout their schooling with anything from housing or part times job placement while in school.

Receptionist

Center for Victims 1997 - 2000

Greeted visitors, answered phone calls, distributed mail and maintained professional composure throughout interactions with customers or potential clients.

Assisted Victim Advocates with schedules and helped keep them organized.

EDUCATION

Medical Administrative Secretary/Office Management 1996 – 1998

Everest Institute (Formally Known as Duff’s Business Institute)

Associates in Specialized Business Degree

REFERENCES

Available upon request

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