Administrative Assistant Adjunct Instructor
Resume:
Kathy Wright
Westerville, OH *****
******@*****.***
Customer Service
Customer Satisfaction
Project management
Director of 90+ Staff Organization
Strong work ethic exhibiting integrity and professionalism. ACHE Member
Excellent leadership, communication, and collaboration skills. Strong collaboration with hospital leadership, public relations, nurses’ and physicians’. Incorporated first digital Wall of Heroes’ in Mount Carmel St. Ann’s hospital. Ability to interact effectively and diplomatically. Strategic Planning, Problem solving, Quality/Process improvement. CEO-Founder of Non-profit organization for MRDD individuals 30+ Years Healthcare and Education experience
Zoom, Microsoft Office Platform Proficiency
Detail and Goal Oriented
Proficient in Microsoft Office, Excel, Power Point and Epic Authorized to work in the US for any employer
Work Experience
Clinical Services Supervisor
Orthopedic one - Upper Arlington, OH
January 2022 to Present
Staff Management
Creation of daily staffing schedule of 15 physicians, 45 Patient Care Coordinators and 6 clinical floats. Project Management
Onboarding and Training of staff
Directs implementation of approved work methods and procedures that reflect elements essential to rendering high quality care.
Responsible for the review, analysis, of employee performance Ensures compliance of all policies and procedures. Selects and maintains a qualified, well-organized staff to supervise daily operations of the clinics for which they are responsible
Working with the leadership team, establishes methods for coordination of care by all disciplines and assists in formulation of short and long term strategic goals and plans Gives leadership in promoting and maintaining standards for giving good quality care by all members of the patient care team
Assures compliance with local, state, and federal regulations Reviews policies relevant to patient care with the Administrator and other staff Assist with clinical duties when necessary
Promotes staff development
Works closely with the quality department in the development of orientation and staff education programs
Recognizing leadership potential and offering opportunities for leadership training and development Encouraging and assisting personnel to continue self-improvement through formal education, educational meetings, and active participation in professional and related organizations Evaluating the performance of the individuals in the program in relation to the established standards and the individual's professional development
Evaluating own job performance and utilization of resources in planning for professional growth Supports clinical practice operations, policies, and procedures in the absence of the Manager Initiates coaching, disciplinary action, and performance improvement planning to address violations of policy and/or poor performance.
Facilitates conflict resolution with staff with support as required based on circumstances. Supports the mission, vision, values and code of conduct, goals and objectives of Orthopedic One. Proactively reviews metrics important to the department workflow including work volume, customer satisfaction measures, etc. and makes recommendations to modify schedules, staff hours/staffing levels, and workflows to maintain productivity, quality, and accuracy Paramedical Examiner (Independent Contractor)
APPS
January 2009 to Present
Provide independent on-site biometric screenings to clients. Excellent phlebotomy skills
Responsible for coordinating, scheduling and managing client services. Responsible for collecting, processing and shipping of patient specimens. Adheres to the medical practice policy and procedures of the company. Utilizes practice software to perform duties.
Director of Corporate Operations
PrimeMD - Columbus, OH
August 2020 to January 2022
Project Management
Talent Acquisition
Onboarding and Credentialing of Physicians
Directs implementation of approved work methods and procedures that reflect elements essential to rendering high quality care.
Responsible for the review, analysis, of employee performance Interprets and transmits policies of the Governing Body to the professional staff in order to insure compliance with policies
Selects and maintains a qualified, well-organized staff to supervise daily operations of the clinics for which they are responsible
Establishes staffing patterns, which reflect the staffing model and the quality and quantity of various professional personnel necessary to plan, provide, and supervise the care rendered to patients and families
Working with the leadership team, establishes methods for coordination of care by all disciplines and assists in formulation of short and long term strategic goals and plans Gives leadership in promoting and maintaining standards for giving good quality care by all members of the patient care team
Assures compliance with local, state, and federal regulations Reviews policies relevant to patient care with the Administrator and other staff Successfully incorporated a POL within the organization Promotes staff development
Works closely with the quality department in the development of orientation and staff education programs
Recognizing leadership potential and offering opportunities for leadership training and development Encouraging and assisting personnel to continue self-improvement through formal education, educational meetings, and active participation in professional and related organizations Evaluating the performance of the individuals in the program in relation to the established standards and the individual's professional development
Evaluating own job performance and utilization of resources in planning for professional growth Adjunct Professor
Mandl College of Allied Health - New York, NY
May 2019 to June 2021
Google Classroom Instruction for Allied Health students. Proficient in Whiteboard and Think Wave Platforms. Instruction of Medical Law and Ethics, Medical Terminology, Medical Insurance Provide academic student advising with main focus being student success Utilize software to communicate, instruct and coordinate educational materials. Individualize course materials to meet students’ needs. Record all grades and daily evaluation of student performance. Attend all virtual Faculty meetings and trainings
Strategic Hospital Development
Lifeline of Ohio - Ohio
January 2016 to August 2020
Direct interaction and collaboration with all hospital staff in the development and implementation of Strategic Plan for all Mount Carmel Hospitals in relation to CMS guidelines pertaining to Organ, eye and tissue donation. Education of all clinical and administrative staff. CEO-Founder
Serenity Support Services, Inc.
May 2014 to December 2016
Completed the credentialing and contracting process for the IO Waiver Supportive Living certification through the Ohio Department of Developmental Disabilities. Developed and implemented policies and procedures for the general operations, human resources and Ohio Department of developmental disabilities supportive living program. Recruited, trained and supervised direct care staff for all clients. Employed 15-25 direct care staff and an office administrative assistant. Coordinated and attended team meetings and implement clients individual treatment plans. Managed payroll and human resource personnel for the operations of the company. Developed collateral relationships with county boards of DD to obtain contracts for services. Program Director of Medical Assisting Program, MBC, EHR Director of Allied Health Program
Miami Jacobs Career College
January 2013 to January 2016
Online Adjunct Instructor
American Health Institute
April 2014 to December 2014
Allied Health (Part-time, Contractual)
Education
Master of Healthcare Administration in Healthcare Administration Capella University
August 2019
Bachelor of Healthcare Administration in Healthcare Administration Capella University
May 2014
Associates of Arts & Business in Arts & Business
Phoenix University
August 2009
Skills
• Management
• Leadership
• Supervising experience
• Phlebotomy
• Microsoft Office
• Recruiting
• Project management
• Healthcare management
• Laboratory experience
• Administrative experience
• Medical office experience
• Process Improvement
• Employee Evaluation
• Strategic Planning
• Medical Terminology
• Microsoft Excel
• Teaching
• Microsoft Word
• Instructional design
• SharePoint
• Presentation skills
• Data collection
• Documentation review
• Office experience
• ICD-10
• Military
Military Service
Branch: United States Army
Service Country: United States
Rank: E4
February 1986 to April 1989
Assessments
Medical lab procedures: Phlebotomy — Highly Proficient January 2021
Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Active listening — Highly Proficient
February 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient January 2021
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Recruiting — Familiar
February 2022
Managing the candidate sourcing and selection process Full results: Familiar
Sales skills — Familiar
February 2022
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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