Kathy Wright

Westerville, OH *****

adv065@r.postjobfree.com

+1-614-***-****

Customer Service

Customer Satisfaction

Project management

Director of 90+ Staff Organization

Strong work ethic exhibiting integrity and professionalism. ACHE Member

Excellent leadership, communication, and collaboration skills. Strong collaboration with hospital leadership, public relations, nurses’ and physicians’. Incorporated first digital Wall of Heroes’ in Mount Carmel St. Ann’s hospital. Ability to interact effectively and diplomatically. Strategic Planning, Problem solving, Quality/Process improvement. CEO-Founder of Non-profit organization for MRDD individuals 30+ Years Healthcare and Education experience

Zoom, Microsoft Office Platform Proficiency

Detail and Goal Oriented

Proficient in Microsoft Office, Excel, Power Point and Epic Authorized to work in the US for any employer

Work Experience

Clinical Services Supervisor

Orthopedic one - Upper Arlington, OH

January 2022 to Present

Staff Management

Creation of daily staffing schedule of 15 physicians, 45 Patient Care Coordinators and 6 clinical floats. Project Management

Onboarding and Training of staff

Directs implementation of approved work methods and procedures that reflect elements essential to rendering high quality care.

Responsible for the review, analysis, of employee performance Ensures compliance of all policies and procedures. Selects and maintains a qualified, well-organized staff to supervise daily operations of the clinics for which they are responsible

Working with the leadership team, establishes methods for coordination of care by all disciplines and assists in formulation of short and long term strategic goals and plans Gives leadership in promoting and maintaining standards for giving good quality care by all members of the patient care team

Assures compliance with local, state, and federal regulations Reviews policies relevant to patient care with the Administrator and other staff Assist with clinical duties when necessary

Promotes staff development

Works closely with the quality department in the development of orientation and staff education programs

Recognizing leadership potential and offering opportunities for leadership training and development Encouraging and assisting personnel to continue self-improvement through formal education, educational meetings, and active participation in professional and related organizations Evaluating the performance of the individuals in the program in relation to the established standards and the individual's professional development

Evaluating own job performance and utilization of resources in planning for professional growth Supports clinical practice operations, policies, and procedures in the absence of the Manager Initiates coaching, disciplinary action, and performance improvement planning to address violations of policy and/or poor performance.

Facilitates conflict resolution with staff with support as required based on circumstances. Supports the mission, vision, values and code of conduct, goals and objectives of Orthopedic One. Proactively reviews metrics important to the department workflow including work volume, customer satisfaction measures, etc. and makes recommendations to modify schedules, staff hours/staffing levels, and workflows to maintain productivity, quality, and accuracy Paramedical Examiner (Independent Contractor)

APPS

January 2009 to Present

Provide independent on-site biometric screenings to clients. Excellent phlebotomy skills

Responsible for coordinating, scheduling and managing client services. Responsible for collecting, processing and shipping of patient specimens. Adheres to the medical practice policy and procedures of the company. Utilizes practice software to perform duties.

Director of Corporate Operations

PrimeMD - Columbus, OH

August 2020 to January 2022

Project Management

Talent Acquisition

Onboarding and Credentialing of Physicians

Directs implementation of approved work methods and procedures that reflect elements essential to rendering high quality care.

Responsible for the review, analysis, of employee performance Interprets and transmits policies of the Governing Body to the professional staff in order to insure compliance with policies

Selects and maintains a qualified, well-organized staff to supervise daily operations of the clinics for which they are responsible

Establishes staffing patterns, which reflect the staffing model and the quality and quantity of various professional personnel necessary to plan, provide, and supervise the care rendered to patients and families

Working with the leadership team, establishes methods for coordination of care by all disciplines and assists in formulation of short and long term strategic goals and plans Gives leadership in promoting and maintaining standards for giving good quality care by all members of the patient care team

Assures compliance with local, state, and federal regulations Reviews policies relevant to patient care with the Administrator and other staff Successfully incorporated a POL within the organization Promotes staff development

Works closely with the quality department in the development of orientation and staff education programs

Recognizing leadership potential and offering opportunities for leadership training and development Encouraging and assisting personnel to continue self-improvement through formal education, educational meetings, and active participation in professional and related organizations Evaluating the performance of the individuals in the program in relation to the established standards and the individual's professional development

Evaluating own job performance and utilization of resources in planning for professional growth Adjunct Professor

Mandl College of Allied Health - New York, NY

May 2019 to June 2021

Google Classroom Instruction for Allied Health students. Proficient in Whiteboard and Think Wave Platforms. Instruction of Medical Law and Ethics, Medical Terminology, Medical Insurance Provide academic student advising with main focus being student success Utilize software to communicate, instruct and coordinate educational materials. Individualize course materials to meet students’ needs. Record all grades and daily evaluation of student performance. Attend all virtual Faculty meetings and trainings

Strategic Hospital Development

Lifeline of Ohio - Ohio

January 2016 to August 2020

Direct interaction and collaboration with all hospital staff in the development and implementation of Strategic Plan for all Mount Carmel Hospitals in relation to CMS guidelines pertaining to Organ, eye and tissue donation. Education of all clinical and administrative staff. CEO-Founder

Serenity Support Services, Inc.

May 2014 to December 2016

Completed the credentialing and contracting process for the IO Waiver Supportive Living certification through the Ohio Department of Developmental Disabilities. Developed and implemented policies and procedures for the general operations, human resources and Ohio Department of developmental disabilities supportive living program. Recruited, trained and supervised direct care staff for all clients. Employed 15-25 direct care staff and an office administrative assistant. Coordinated and attended team meetings and implement clients individual treatment plans. Managed payroll and human resource personnel for the operations of the company. Developed collateral relationships with county boards of DD to obtain contracts for services. Program Director of Medical Assisting Program, MBC, EHR Director of Allied Health Program

Miami Jacobs Career College

January 2013 to January 2016

Online Adjunct Instructor

American Health Institute

April 2014 to December 2014

Allied Health (Part-time, Contractual)

Education

Master of Healthcare Administration in Healthcare Administration Capella University

August 2019

Bachelor of Healthcare Administration in Healthcare Administration Capella University

May 2014

Associates of Arts & Business in Arts & Business

Phoenix University

August 2009

Skills

• Management

• Leadership

• Supervising experience

• Phlebotomy

• Microsoft Office

• Recruiting

• Project management

• Healthcare management

• Laboratory experience

• Administrative experience

• Medical office experience

• Process Improvement

• Employee Evaluation

• Strategic Planning

• Medical Terminology

• Microsoft Excel

• Teaching

• Microsoft Word

• Instructional design

• SharePoint

• Presentation skills

• Data collection

• Documentation review

• Office experience

• ICD-10

• Military

Military Service

Branch: United States Army

Service Country: United States

Rank: E4

February 1986 to April 1989

Assessments

Medical lab procedures: Phlebotomy — Highly Proficient January 2021

Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient January 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Active listening — Highly Proficient

February 2021

Actively listening and appropriately responding in conversations Full results: Highly Proficient

Management & leadership skills: Planning & execution — Highly Proficient January 2021

Planning and managing resources to accomplish organizational goals Full results: Highly Proficient

Recruiting — Familiar

February 2022

Managing the candidate sourcing and selection process Full results: Familiar

Sales skills — Familiar

February 2022

Influencing and negotiating with customers

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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