Customer Service Office Manager
Resume:
MW
Matthew Wilson
Professional Summary
Strong sales background with a history of success obtaining results and meeting sales goals. Ability to identify problems and find solutions. Strong closing skills by listening to client needs and concerns, earning trust and building rapport, then persuading them to take action. Accomplished supervisory and management skills obtained while serving in the Private Sector and United States Marines Corps. Possess an enthusiastic, positive and professional attitude with a strong work ethic. Experience working with a wide variety of office based computer applications to include Microsoft Office Suite, Home Track, SalesForce, Google Workspace, Profit and Act DataBase.
Work History
Freedom Financial - Debt Consultant
Dallas, TX
05/2022 - 02/2023
● Produced budget tools, educational support and referrals for clients. Responded to client concerns and questions about credit scores and methods to improve numbers.
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● Assisted clients with filing for bankruptcy and other debt-relief options.
● Calculated clients' available monthly income to meet debt obligations. Answered over 100 customer communications per day via telephone, email and web chat.
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Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
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Interviewed clients by telephone or in-person to gather financial information.
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Resolved problems, improved operations and provided exceptional service.
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● Self-motivated, with strong sense of personal responsibility.
● Applied effective time management techniques to meet tight deadlines.
● Worked flexible hours across night, weekend and holiday shifts.
● Worked effectively in fast-paced environments.
Identified issues, analyzed information and provided solutions to problems.
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● Proven ability to learn quickly and adapt to new situations.
● Excellent communication skills, both verbal and written. *******.**********@*****.***
Houston, TX 77228
Skills
Extensive Office and C/S-Sales Account
Management and scheduling
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Self-motivated and flexible Excellent
communication, rapport building
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Able to meet timelines/sales goals MS
Office Suite, G-Suite, Home Track, Act
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Marketing, prospecting, networking
Scheduling, Typing 50 WPM, Data
Entry
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Energetic, enthusiastic and competitive
Results driven and able to meet
timelines
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Goal oriented, detailed and organized
Team player and work well on own
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● Data Collection Documentation Review
Education
Boise State University
Boise, ID
No Degree: Communications
48 Credit hours earned
05/1989
Centennial High School
Boise, ID
High School Diploma
03/1992
United States Marine Corps
● Wrestling Scholarship Recipient
Better Business Bureau - Inside Sales Representative Denver
07/2021 - 12/2021
WELLBRIDGE, CAC-ATHLETIC - Sales Manager
Denver, CO
03/2019 - 06/2021
H and H OUTFITTERS - Office Manager
● Contributed to team objectives in fast-paced environment
● Presented professional image consistent with company's brand values Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement
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Informed customers of promotions to increase sales productivity and volume
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● Managed friendly and professional customer interactions Built relationships with customers and community to promote long term business growth
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Developed and maintained strong working relationships with professionals within assigned territory
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Developed strategic relationships with existing customers by learning preferences and managing regular communications
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Developed and implemented sales strategies to increase customer loyalty and retention
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Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
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Performed effectively in self-directed work environment, managing day-to-day operations and decisions
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Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
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Achieved growth and hit sales targets by successfully managing sales team
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Designed and implemented a strategic business plan that expanded company's customer base and ensured its strong presence
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Owned recruiting, objectives setting, coaching and performance monitoring of sales representatives
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Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
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Presented sales, revenue and expenses reports and realistic forecasts to management team
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Identified emerging markets and market shifts while being fully aware of new products and competition status.
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Directed sales support staff in administrative tasks to help sales reps close deals
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Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
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Built relationships with customers and community to establish long- term business growth
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MCRD San Diego
Honorable Discharge: Anti-
Terrorism/Infantry
Denver, CO
02/2018 - 02/2019
AMADOR MEDICAL - Office Manager
Boise, ID
01/2015 - 01/2018
BRONCO MOTORS - Sales Consultant
Boise, ID
07/2014 - 05/2015
Charged with scheduling full construction crews for both residential and commercial projects
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Handled all warranty and return merchandise, answered phones, placed orders, performed billing and collections
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Responsible for pulling permits and scheduling inspections with Denver Building Dept., AR, creating filing systems and working with profit account management systems
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● Maintained office, equipment and assisted with showroom sales. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
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Developed and maintained successful relationships with vendors, suppliers and contractors
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Assisted in organizing and overseeing assignments to drive operational excellence
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Maintained office services by organizing office operations and procedures; controlling correspondence; designing filing systems; performing clerical functions; placing orders; scheduling and making marketing calls
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Other duties included; designing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
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● Built and managed company's social media profiles and presence. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
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Developed and maintained successful relationships with vendors, suppliers and contractors
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Maintained positive customer relations by addressing problems head- on and implementing successful corrective actions
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Defined clear targets and objectives and communicated to other team members
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Updated reports, managed accounts, and generated reports for company database
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This position required to understand automobiles by studying characteristics, capabilities, and features; Comparing and contrasting competitive models and inspecting automobiles
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Marketed potential new consumers by establishing rapport with previous customers, suggesting trade-ins, meeting prospects at community activities, greeting drop-ins, responding to inquiries, and recommending sales campaigns and promotions
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ABSOLUTE UPGRADE - Business Manager
Denver, CO
01/2006 - 06/2014
Qualified buyers by understanding wants and needs, then directing to appropriate makes and models
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Demonstrated automobiles by explaining characteristics, capabilities and features
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● Went on test drives and explained warranties and services Closed sales by overcoming objections, UA trade if applicable, asked for sale, and renegotiated prices then closed sale.
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Charged with generating new business through sales and marketing for start-up commercial general GC
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● Focus was on tenant finish and remodel projects for national retailers Increased company name recognition and doubled sales from 1.5 to 3 million in first six months through development of comprehensive marketing materials, while marketing and networking primarily through cold calls and follow up
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Analyzed business needs while implementing solutions that drove company growth
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Managed relationships with various retailers, real-estate developers, property managers, and current and prospective clients
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Scope of responsibility included making cold calls, prospecting, networking, and conducting fact-finding research and creating referral networks.
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