Contact

Providence, RI

401-***-**** (Work)

adv05c@r.postjobfree.com

www.linkedin.com/in/stephen-

young-mpa-06814510a (LinkedIn)

quancy23.wixsite.com/mysite-1

(Portfolio)

Top Skills

Public Speaking

Leadership

Communication

Stephen Young, MPA

Dependable graduate student with experience in various vocational environments. Pursuing a Masters Degree in Public Administration with extensive understanding of Public Relations and Communication Studies

Kingston, Rhode Island, United States

Summary

Dependable graduate student with experience in various vocational environments. Pursuing a Masters Degree in Public Administration with extensive understanding in the Public Relations and Communication field. I am an Industrious, fast-learning individual who is motivated to work independently and as team player. I am Currently Located In the Greater Providence area and I am open to new employment opportunities.

Experience

Rhode Island Department of Health

PRINCIPAL HUMAN SERVICES POLICY & SYSTEM SPECIALIST March 2022 - Present (7 months)

Providence, Rhode Island, United States

Preparing and implementing quality assurance policies and procedures Performing routine inspections and quality tests

Identifying and resolving workflow and production issues Ensure that standards and safety regulations are observed Address and discuss issues and proposed solutions with superiors Document quality assurance activities and create audit reports Make recommendations for improvement

Create training materials and operating manuals

The College Crusade of Rhode Island

Student Services Advisor

March 2022 - Present (7 months)

Citizens

Corporate Security Analyst/ Unsecured Consuming Lender Advisor November 2021 - April 2022 (6 months)

United States

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Assisted investigations relating to fraud, robbery, and suspicious activity. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Managing Client and customer billing information as well as account information

Providing password resets and one-time passcodes to customers Fraud

Verifying customers tax and credit information

Partnering with companies like: Apple, Microsoft, Wayfair, and Vivint Rhode Island Department of Health

Licensing Specialist II

June 2021 - November 2021 (6 months)

Providence, Rhode Island, United States

Certifying: Death, Marriage, Fetal Death, and Induced Pregnancy records within the state of Rhode Island.

Disturbing vital records and documents to multiple municipalities and towns within the state of Rhode Island.

Assisting people nationwide obtain and adjust vital records. Implementing records within a computer application spanning from the 1920s to present day.

Handling approximately 40 phone calls a day from customers, funeral homes, and hospitals.

Bristol County Savings Bank

Mortgage Loan Processor/ Officer

April 2021 - June 2021 (3 months)

United States

Executed loan origination process, including ordering credit reports, appraisals and

preliminary title reports.

Created financial analysis reports of commercial real estate, borrowers' financial

statements, lease reviews and market research.

Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Demonstrated self-reliance by meeting and exceeding workflow needs. Jonnycake Center Of Peace Dale

Public Relations Intern

September 2019 - May 2020 (9 months)

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North Kingstown, Rhode Island, United States

Wrote and distributed press releases for company and clients. Secured media coverage for clients, company and specific campaigns. Developed original content for blog posts and website articles. Prepared social media posts and videos with eye for viral content strategies. Determined target demographics and devised strategic marketing initiatives to reach

target audiences.

Education

University of Rhode Island

Bachelor of Arts - BA, Public Relations/Image Management · (2015 - 2020) University of Rhode Island

Associate's degree, Business/Commerce, General · (2015 - 2020) University of Rhode Island

Bachelor's degree, Communication and Media Studies · (2015 - 2020) University of Rhode Island

Master of Public Administration - MPA, Public Administration · (2021) Page 3 of 3

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