Support Agent Customer
Resume:
Angela Morrison
**********@*****.***
Objective:
To obtain a challenging position that will allow me to utilize my Information Technology and communication skills to provide professional customer support to Clients Results-oriented professionals offering progressive and qualified experience within business, financial and administrative operations. Accomplished in all aspects of analysis and investigation, collection and compliance. Ability to manage work independently and as a team member.
Education:
Georgia State University, Atlanta, GA
Business Administration
Akers Community College, Atlanta, GA
Word Processing
Atlanta Area Technical School, Atlanta, GA
Secretarial Science
Skills:
iMac, ISO's devices, Androids, Windows XP PRO, MS Office (Excel, Word, Outlook), Type: 65 wpm, Auditing, Administrative Support, Salesforce, Screen sharing.
Professional Experience:
Apple Inc., Senior Supervisor
09/2019 - 03/2023
Take ownership of cases by investigating, troubleshooting and resolving customer issues
Responsible for the accurate and efficient processing of service activity
Determine the right team to resolve complex problems with accounts
Bridge communication between engineering, customers, and other departments
Prevent fraud by identifying patterns with account access of disabled accounts with fraud patterns and helping customers recover compromised accounts.
Apple Inc., Senior Advisor 1
09/2018 - 04/2019
Professional technical troubleshooting expertise or proven technical ability
Experience supporting customers via phone, e-mail, chat, and/or in person.
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to different audiences
Able to self manage and work independently in a fast-paced, constantly changing environment
Effective time management including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
Knowledge of iOS, Smartphone, Tablet, PC or Mac experience
Kaiser/Medicare Advantage Customer Support Agent
09/2009 - 08/2018
Assist with benefit information
Assist with the activation of benefit rewards
Assist with navigation of the member portal
Submit request for review for billing, enrollment, updates
Maintain a steady state of productivity, attendance and metrics
Assisted members with Medicare Advantage accounts
Assisted customers with options for healthcare
Assisted consumers with options for health care enrollment
Input data with or for consumer for accuracy
Syndicated Office Systems/ Insurance Claim Assistant
09/1998-06/1998
Medical Insurance/Call Center
Experience with preparing insurance claims
Resubmitted past due insurance claims for patients
Created payment arrangements for patients after insurance process
Awarded for exceeding weekly and monthly goals
Angela Morrison
Canton, Georgia 30115
The accompanying resume will provide you with details regarding my background, education, experience, skills and abilities.
Being that I am an energetic self-starter, I would like an opportunity to demonstrate the skills that I have learned. I would like to emphasize my ability to relate well with others, a desire to achieve better results, a willingness to take on new responsibilities, and an enthusiastic attitude.
I am confident that my versatility coupled with my strong leadership abilities will be an asset to the department. I would like to transfer these strengths to an environment where I can contribute and continue to grow professionally. I earnestly look forward to discussing employment opportunities. Following your review of my credentials, I would appreciate the opportunity to meet with you.
Thank you very much for your time and consideration. I am looking forward to hearing from you soon.
Sincerely,
Angela Morrison
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