SHALONDA ANTOINE

Seeking a Rewarding Remote Position

adv04m@r.postjobfree.com

Mobile: +1-323-***-****

Authorized to work in the US for any employer

Preferred Shifts: Evenings, Nights and/or Weekends

Work Experience

Crisis Management Specialist

Federal Bureau of Investigation (FBI) - Los Angeles, CA

November 2020 to Present

Provide administrative support for all Critical Incident Response Squad (CIRS) special mission Senior Team Leaders (STLs) and specialty teams (Evidence Response Team (ERT), Hazardous Evidence Response Team (HERT), Rapid Deployment Team (RDT), Special Agent Bomb Technician (SABT), Underwater Search Evidence Response Team (USERT) and Weapons of Mass Destruction (WMD)) in support of day-to-day operations and missions. Operational deployment readiness; input/update information on STL program websites. Assist with emergency callouts; training organization and exercises; situational/joint exercise preparedness; command posts; project coordination and developments and inventory. Create reports/spreadsheets, research, compile data and organize. Address facility issues (GSA/janitorial), deliveries, supplies, etc.).

Operations Manager

Federal Bureau of Investigation (FBI) - Los Angeles, CA

May 2017 to November 2020

Served as crisis manager for a 24-hour fast-paced, high volume operational Crisis Management and Operations Center (CMOC). Oversaw two first-line supervisors and 16 second-line employees in a call center environment responsible for the complaint/duty desk, radio dispatch, communications, switchboard, and command post/ Joint Operations Center (JOC). Received and responded to emergency telephonic complaints and informational inquiries from the general public, media, law enforcement, government agencies as well as multiple foreign countries.

Planned, organized, and directed a variety of technical, administrative, and/or investigative-related support functions to support ongoing investigations and critical incidents. Managed unplanned crisis incidents and trained staff to handle unpredictable events that threatened harm. Identified, assessed, understood, and coped with serious situations, especially from first occurrence to the start of recovery procedures. Ensured staff were properly trained and able to utilize the numerous databases required to successfully perform their responsibilities.

Crisis Management Specialist

Federal Bureau of Investigation (FBI) - Los Angeles, CA

November 2010 to May 2017

Provided administrative support for all Critical Incident Response Squad (CIRS) special mission Senior Team Leaders (STLs) and teams (CNT, ERT, HMRT, K-9, RDT, SABT, SWAT, TACMED, USERT and WMD) in support of day-to-day operations and missions. Operational deployment readiness; input/update information on STL program websites. Aided with emergency callouts; training organization and exercises; situational/joint exercise preparedness; command posts; project coordination and developments and inventory. Created reports, research, and compiled data. Spreadsheets, organize. Addressed facilities issues (GSA/janitorial); deliveries and supplies. Chemical Vulnerability Information (CVI) authorized user. Served as an alternate Government Purchase Cardholder (GPC) in the absence of STL. Also served as a Purchase Card Certifying Officer for assigned GPCs. Law Enforcement Interconnect Facility (LEIF) Coordinator ERT candidate RDT member Certified Post Blast Collateral Duty Safety Health Official (CDSHO) for offsite.

Supervisory Administrative Specialist

Federal Bureau of Investigation (FBI) - Los Angeles, CA

May 2010 to January 2011

Directly supervised three Office Services Supervisors (OSS) and eight Administrative Specialists (AS). Indirectly supervised the Criminal, White Collar and Evidence programs as well as the Long Beach Resident Agency (LBRA). Planned, organized, assigned, and reviewed all unit assignments. Made decisions and issued instructions. Resolved conflicts, coordinated work with others, and interpreted policy for unit matters. Determined approaches and/or methods utilized to ensure effective utilization of personnel and obtainment of goals. Approved leave/premium pay requests and certified time and attendance. Reviewed employees work for quality control. Conveyed management goals and objectives as well as procedural changes to staff as they relate to work performed. Ensured quality of service was provided to all interacting within areas of responsibility. Coordinated work operations, made recommendations, and troubleshoot for Supervisory Special Agents and Administrative Special Agents in Charge within areas of responsibility. Troubleshot critical problems within unit developing workable solutions. Developed work accomplishment plans to meet program goals, objectives, and priorities. Prepared and issued internal instructions and procedures. Established operational guidelines reconciling technical questions from unit when necessary. Planned and adjusted work assignments to meet schedules and deadlines for both regular and peak periods. Modified work requirements, adjusted work operations utilizing all resources and minimizing work quality or quantity during emergency conditions. Readily aided personnel and anyone in need. Trained Office Support Supervisor (OSS) and new Support Services Technicians (SSTs) Developed, implemented, evaluated, and improved processes and procedures to monitor OCC effectiveness, efficiency, and productivity.

Administrative Specialist/Management Analysis (NCIC)

Federal Bureau of Investigation (FBI) - Los Angeles, CA

November 2005 to August 2010

Served as subject matter expert (SME) with respect to the National Crime Information Center (NCIC). Managed the NCIC Compliance Program and NCIC-related information to include, California Law Enforcement Telecommunications System (CLETS), and Criminal Offender Record Information (CORI). Guidance was routinely sought in unusual or unprecedented situations. Point of contact for NCIC inspection preparation materials to include inspection interrogatories as well as self-inspections and field office inspections independently under review of the Administrative Officer. Initiated and conducted periodic unannounced/scheduled physical security on-site/self/field office inspections/audits or with the Department of Justice (DOJ) representatives to ensure security compliance. Documented and provided written/oral results, evaluated trends, and suggested immediate and long-term solutions from discovered compliance issues. Participated in security compliance review, surveys and inspections pertaining to NCIC. Reviewed, analyzed, and prepared routing incoming/outgoing communications regarding policy/guideline requirements. Interpreted data, concluded, and recommended action. Prepared and presented findings. Advised and trained employees. Performed a variety of management/program analysis functions and advised managers. Analyzed diverse and complex issues.

Planned, scheduled, and conducted multi-face projects and studies to evaluate and recommend ways to improve organizational structures. Coordinated work methods; developed procedure for administering services; reviewed and recommended training requirements and proposed reorganizations or realignment of functions; updated and/or developed manuals and directives; identified potentially automated work processes; and negotiated solutions to dispute recommendations. Recommended approval/disapproval regarding information dissemination for use by law enforcement communities. Ensured compliance with laws, regulations, executive orders, and directives. Knowledgeable of security concepts, principles, practices, and disciplines to protect personnel, data, and facilities. Documented collected information; prepared oral and written reports to present analysis, assessments, and reviewed that offer appropriate recommendations addressing actual or potential threat.

Office Services Supervisor - Communications Unit

Federal Bureau of Investigation (FBI) - Los Angeles, CA

August 2002 to May 2006

Served as crisis manager for a 24-hour fast-paced, high volume operational Communications Unit. Oversaw 21 staff employees in a call center environment responsible for the complaint/duty desk, radio dispatch, communications, reception/switchboard, and command post/ Joint Operations Center (JOC). Received and responded to emergency telephonic complaints and informational inquiries from the public, media, law enforcement, government agencies as well as multiple foreign countries.

Planned, organized, and directed a variety of technical, administrative, and/or investigative-related support functions to support ongoing investigations and critical incidents. Managed unplanned crisis incidents and trained staff to handle unpredictable events that threatened harm. Identified, assessed, understood, and coped with serious situations, especially from first occurrence to the start of recovery procedures. Ensured staff were properly trained and able to utilize the numerous databases required to successfully operate the unit. Developed and trained employees to include cross-training. Planned, identified, acquired, and deployed resources needed to anticipate, prevent and/or resolve a crisis, special event, or major investigation. Emphasized detection, preparation and prevention, containment and damage control, recovery.

Experience dealing with power outages, terrorist acts, urban fires, major medical emergencies, weather-related problems, civil unrest, large scale traffic jams, floods, etc. Experience dealing with national and international crises issues management and security issues. Determined needs and capabilities should a natural disaster or other emergency occur as well as prepare and analyze damage assessments following disasters or emergencies. Conducted surveys to determine the types of emergency-related needs that needed to be addressed in disaster planning or provide technical support to other conducting such surveys. Administered emergency/disaster preparedness training to staff teaching them how to effectively respond to major emergencies and disasters. Set up unit emergency procedures. Coordinated disaster response or crisis management activities. Implemented specials needs plans such as additional resources. Inspected unit facilities, command post and equipment to determine operational and functional capabilities in emergency situations. Prepared contingency plans as part of crisis management to ensure unit was prepared for crises recurrence. Maintained and updated all resource material associated with emergency preparedness plans. Made effective decisions in challenging crises or ambiguous situations. After crisis, determined area of improvement for unit response and operations. Prepared internal unit emergency situational reports. Modified plans outlining operating procedures used in response to disasters/emergencies such as special agent involved shootings, kidnapping, bank robberies, swat callouts, fires, and floods.

Reviewed and briefed operations plans (to include surveillance plans, arrest/search warrants & special events) with personnel to ensure all are aware of the activities. Ensured personnel regularly checked and addressed unit email account for requests and information. Planned and delegated unit work assignments based on difficulty level, priority, requirements, employee capabilities, and existing workload. Explained work requirements, priorities and deadlines for assignment completion and furnished special instructions for non-routine or involved assignments. Ensured applicable instructions, operator manuals, guides and reference materials were available to unit staff and updated as required. Prepared and issued written instructions and procedures to be followed for various supervised functions. Ensured staff produced quality and accurate work. Discussed work performance with staff while providing improvement and motivational counseling. Remained constantly aware of the status and progress of the work, adjusting priorities, and shifting assignments and personnel as necessary to meet changes in the workload and ensure deadlines were met. Reviewed on a continuous basis, all operating manuals, crisis management and contingency plans, and administrative procedures and insured that they were kept current and properly indexed.

Operations Security Assistant - Communications Unit

Federal Bureau of Investigation (FBI) - Los Angeles, CA

May 1999 to August 2002

As an Operations Security Assistant (OSA), I was part of a 24-hour department. I was responsible for operating the complaint desk, radio dispatch and switchboard.

Received and responded to telephonic complaints and informational inquiries from the public, media, law enforcement, government agencies and foreign countries. Such matters included but were not limited to bank robberies, child molestation and/or abuse, kidnappings, drug abuse, drug smuggling, suicides, illegal weapons, bomb threats, national security matters, missing persons, car thefts, stolen property, fraud by wire, and telemarketing scams.

Receive and process telephonic complaints and inquiries from the public, by questioning individuals to acquire adequate information to accurately evaluate situation(s) in order to ascertain the appropriate action. Operate a multi-line switchboard ensuring that all calls are transferred to the appropriate party. Dispatch information to and from investigative personnel.

Education

Bachelor's degree in Business Administration/Marketing

California State University-Los Angeles - Los Angeles, CA

Associate in Science (AS) in Business Administration

Santa Monica College - Santa Monica, CA

Skills

• Crisis Management

• Crisis Intervention

• Administrative

• Management

• Conflict Management & Resolution

• Leadership

• Emergency Management

• Compliance Management

• Communication

• Microsoft Office

• Incident Response

• Integrity

• Problem-Solver

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