Customer Service Medical Billing

RILETTA BAKER

**** ****** ******, ********, ** · 205-***-****

************@*****.***

SUMMARY

Knowledgeable of Medical terminology, HIPPA compliance and Healthcare Reimbursement Systems.

Ability to work remotely from conductive home office with high-speed internet access

Hands-on training using coding manuals and electronic health records

Customer service 4+ years on-site and remotely

EXPERIENCE

Customer Service -09/2020-03/2021- SITEL Group- Starkville, MS

Greeted customers on phone

Listened to customers complaints/issues about an item/product they’ve purchased

Verified customers’ accounts

Proceed to help customer with complaints/issues

Transferred call if/when necessary to manager

Survey Caller- 08/2018- 09/2020-Dynata- Atlanta, GA

Greeted Customers

Explained to why I was calling (surveys about politician)

Verified the caller information

If customer accepted to proceed, then I asked political questions or whatever questions that were on platform

EDUCATION

11/2022

DEGREE TITLE

MEDICAL BILLING & CODING – DEVRY UNIVERSITY ONLINE- ATLANTA, GA

CCA CERTIFICATE WILL BE TAKING TEST BY: 11/2022

3.6 average

05/2006

DEGREE TITLE

Office Administration Microcomputer Applications- Bevill State Community College- Fayette, Ala

ASSOCIATE DEGREE

3.2 average

SKILLS

Navigate EHR

Coding & Reimbursement System and Medical Office Stimulation Software

Computer Literacy

Time Management

Navigate 3M

Communication

Customer Service

Microsoft

oWord

oExcel

oPowerPoint

oAccess

COURSEWORK

Current Procedural Terminology Coding

PathoPharmocology

International Classification of Diseases Coding I & II

Human Anatomy & Physiology

Health Information Processes

Health Services & Information Systems

Medical Terminology

Health Insurance & Reimbursement

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