William Kpahe

linkedin.com/in/williamkpahe. adv03q@r.postjobfree.com

● Cell 470-***-**** ● Lawrenceville, GA 30045

Tech Sales Representative Help Desk

Sales Specialist with 12+ years of experience providing pre-sales and post-sales support. Proficient in different types of cloud-based services. Able to work independently and in a team environment. Managed customer relationships using personal training and consulting experience that led customers to achieve their goals in a short period.

TECHNICAL SUMMA

Proposal writing, Discovery & Qualification

Strategic Business Development

Risk Management

CRM (Salesforce, MD)

Team Management

Microsoft 36 Google Sheets

SaaS

Networking, Cloud, API

manage APIs.

CSS

Adobe Captivate

Digital Marketing

Creating promotions

Zendesk

HTML

Blackboard

EXPERIENCE:

08/17 – Present Personal trainer/Redemption-Fitness Atlanta, GA

Working closely with customers and conducting up sales

Writing contracts and invoices after landing a client

Follow up with customers to ensure they have no additional requests.

Calling and converting leads into clients and designing workout programs for them

Work all inbound support channels and provide a single point of contact for any technical issue, request, or question that comes from the Customer.

Performing customary subsequent calls or messages and working with correspondence with existing clients to guarantee their fulfillment and recognize new expected needs.

Provide updates, as appropriate, to Knowledge Articles that are no longer accurate.

08/16 – Present IT Support/Help Desk, Abbtech Atlanta, GA

●Performed remote work of installs, configurations, upgrades, and troubleshooting.

●Maintain Information Technology systems including workstations, peripherals, software (both Commercial-Off-the-Shelf (COTS) and IRS developed), scanners, laptops, and printers.

●Received, respond to, and ensure complete resolution of any Enterprise Service Desk (EDS) contacts; documented actions taken, give needed guidance and/or training to customers to prevent recurrences; and assist Service Desk specialists in resolving complex problems.

●Performed remote work in working the web queue inventory.

●Provided telephone customer support, as required.

●Used knowledge articles and articulated instructions in a chat or phone session to assist customers.

●assisted multiple customers at a time; when possible.

●monitor the status of trouble tickets and add pertinent information to the automated trouble ticket system (KISAM) to include steps leading to resolution.

●Performed basic network functions and troubleshooting systems, such as but not limited to, verifying network connectivity, verifying IP addresses, connecting to the customer’s system remotely, adding and removing systems from the domain, etc. as well as coordinating with the other service providers according to the Knowledge articles to troubleshoot customer’s issues.

●knowledge of business operations as related to an Enterprise Service Desk environment and systems.

●Troubleshoot and resolve end-user hardware and software problems.

●Provided updates, as appropriate, to Knowledge Articles that are no longer accurate.

●Adhere to an average handle time of 20 minutes; then follow the escalation process.

08/10 – 05/14 Inside sales, Best Buy Atlanta, GA

Discussed the benefits of different products like – an inner software app.

Kept up with sales and updates for new products.

Practiced sales techniques and product presentations with the team.

Used Google Sheets to stay on target for company productions.

Announced to be the best engaging employee of the month with Basic Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint experience.

Performing customary subsequent calls or messages and working with correspondence with existing clients to guarantee their fulfillment and recognize new expected needs. Utilizing persuasion & objection- handling skills to upsell services and products to the client.

Creating demos, proposals, invoices, and other various documents and presentations

Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives.

Negotiating and closing sales by agreeing on terms and conditions

Able to Salesforce as our CRM and collect data from customers to resolve their issues by referring to the knowledge base articles.

EDUCATION:

05/22 – 08/22 Tech Sales Simulation, Careerist.com

Making Discoveries & Qualifications to create proposals and deliver the best user experience.

Utilizing persuasion & objection-handling skills to upsell services and products to clients.

Creating demos, proposals, invoices, and other various documents and presentations

Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives.

Negotiating and closing sales by agreeing on terms and conditions

College/University

Bachelor’s degree in Exercise Science and Technology

Georgia Gwinnett College, Lawrenceville, GA.

Contact this candidate