Data Entry Call Center
Resume:
ANNA SMITH
Email: **************@*****.***
PROFESSIONAL SKILLS
Excellent verbal and written communication skills, ability to multitask, aptitude to resolve problems.
Customer centered focus that positively promotes the company
Investigating and resolving accounting related matters –collecting fees, co-pays, deductibles
Capacity to explain complex billing issues
Ensure revenue has been received and applied accurately. Research and resolve accounting related errors
Knowledge of Medicaid, Medicare, and other insurance payors
Understands HIPAA rules
Strong data entry skills
EDUCATION AND CERTIFICATIONS:
HS Diploma BALBOA HIGH SCHOOL Oakland, CA 1974
CERTIFIED MEDICAL REIMBURSEMENT (17930) AMERICAN MEDICAL BILLING ASSOCIATION 2011 EMPLOYMENT:
REMOTE SECURITY REMOTE SECURITY SOLUTIONS LL ATLANTA, GA 2018 - Present DUTIES:
● Monitor over 700 hundred sites for fortune 500 companies.
● Tracking and granting access to employees and vendors entering and leaving sites for security purposes.
● Inbound and outbound contact in a call center environment.
● Report any security violations to the appropriate authorities LEASING SPECIALIST MCCORMACK BARON ST. LOUIS MO/ATLANTA, GA 2015 - 2018 DUTIES:
● Tracked and followed up with all referrals, walk in, and phone inquiries
● Maintained a reference book detailing property’s unique feature amenities, size, vacancies, rental rates, and current leasing promotions.
● Offered suggestions to the marketing team on ways to effectively promote and advertise properties.
● Completed and maintained files for each rental unit, and ensured all files contained required documentation outlined in the resident file.
● Collected rental deposits and rent and applied payments to the correct account
● Negotiated lease renewals with current resident.
● Reviewed rental applications and notified applicants of approval or denial.
● Prepared move-in packages and additional paperwork for new clients ASSISTANT MANAGER FIRST COMMUNITIES LLC ATLANTA GA 2013-2015 DUTIES:
● Liaison between the tenants and the Property Manager for maintenance and any tenant related issues.
● Created service works orders and submitted them to the maintenance department for resolution.
● Drafted correspondence and made phone calls to tenants regarding existing issues or any new changes.
● Inspected rental units and prepared them for open vacancy.
● Processed security deposits returns.
● Daily deposit. Processed rental payments, fees, and eviction notices. ASSISTANT MANAGER MANOR APTS. ATLANTA GA 2011-2013 DUTIES:
● Assisted with managing the day-to-day operations of the apartment community.
● Received and tracked payable accounts for over 100 units.
● Immediate follow up on prospective clients that did not complete the leasing process
● Aided the team in maintaining a high occupancy rate resulting in increased revenue
● Reviewed tenant files to ensure compliance with insurance requirements.
● Prepared monthly maintenance and activity reports PATIENT ACCESS REPRESENTATIVE SUMMIT MEDICAL CTR. OAKLAND CA 1999-2007 DUTIES:
● Educating the patient regarding their rights, advance directives, system services, and other patient services
● Typing speed of 35 wpm
● Working knowledge of Protected Health Information (PHI), HIPAA
● Navigating electronic health records
● Escorting patients to area of service
● Efficiently and accurately utilizes necessary technology to perform job tasks
● Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
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