Administrative Assistant Customer Service

Michele Gleadall

* ******* **. ************, ** *8081

856-***-**** • *************@*******.***

Summary of Qualifications

Over thirteen years of customer service experience in different career fields, allowing me to effectively and efficiently handle any challenges that arise. I am able to see different perspectives, seeing from not only the business’ point of view, but our clients, allowing me to empathize and better help them with any questions or concerns.

Skills

Strong customer service skills

Goal oriented

Proficient in Microsoft Office

Meets deadlines

Overcomes challenges

Responsible

Experience

Independent Stylist Color Street

October 2020 to current

Duties include:

Increased number of return customers by effective problem and conflict resolution.

Implemented consultive sales techniques to generate revenues and exceed sales targets

Build strong professional relationships through identification of client needs, increasing sales and opportunities

Assisted customers during selection process and helped choose products to meet their individual needs.

Recommended accessories and delivered details regarding latest promotions to increase sales

Forecasted sales and managed inventory to ensure sufficient products on hand

Ensured effective customer communication to maintain customer satisfaction and loyalty

Run a Facebook VIP page for clients to interact and see promotions

Onboarding Specialist for pharmaceutical accounts Ameriscourcebergen

November 2019 to March 2021

Duties include:

Work with internal partners to help assist multiple pharmacy’s onboarding with the company

General administrative duties

Create new task sheets and forward/upload documents as needed, to ensure the pharmacy is being onboarded successfully.

Proficiently using an excel spreadsheet to look up various tools needed to work on a daily basis also creating spreadsheets for document maintenance for the job role.

Handling a busy inbox of clients many different request/concerns in a timely manner

Sales Consultant Lularoe June 2018 to 2020

Duties include:

Live clothing sales to a customer base that was attracted by advertising on social media.

Place orders, keep track of all incoming and outgoing orders

Quality checked, carefully packaged items and mailed out customer orders

Handled transactions at the busiest point of the day keeping it flowing so customers leave happy

Assisted clients with order placement

Administrative Assistant Freedom Mortgage January 2015 – June 2018

Duties include:

Responsible for inbound and outbound calls to obtain clients interested in refinancing their homes

Handled VA loan prospects

Responsible for obtaining all documents and working with underwriting to close loans

Managed a monthly customer pipeline of 30 to 70 clients per month

Collected pertinent documents that contain clients refinance and scanning them to loan processors and underwriters

Ensured all questions and concerns were answered and take care of for clients

Advised clients of best solutions for moving forward and denials of refinancing

Performed 1-2 calls per week to each client in pipeline, documenting a summary with important notes to know where loans stand

Met monthly goal of 20 closings per month

Administrative Assistant Pine Hill Hardware January 2010 – December 2014

Duties include:

Assisted customer finding specific products and completed with returns as necessary.

Answered multiple phone lines assisting callers with questions

Reviewed weekly inventory reports and ordered new products

For call in clients, filed orders and send invoices and following up via phone call to ensure orders were received.

Developed invoice system for ordering of supplies

Server Trio Tavern & Bar January 2008 – December 2010

Duties include:

Waited on all customers at the bar and tables in busy environment

Banquet service for large events such as bridal showers and baby showers.

Running a point of sale cash register for all transactions

Education

High School Diploma Overbrook High School August 2000-May 2004

Phone 856-***-**** 1200 Turnerville Rd Pine Hill, NJ 08021

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