PHILLIP LEFTWICH

**** *** **** *****, ******* NC 28027 – Cell 704-***-**** / Home 704-***-**** adv036@r.postjobfree.com

Objective:

To secure a growth-oriented position in a progressive organization to utilize my practical knowledge and experience with an opportunity for continued professional development and personal growth.

Education:

Strayer University: Master’s Degree: Public Administration

Kaplan University

Bachelor of Science: Criminal Justice

Technical Trades Institute, Colorado Springs, CO

Associate: Occupational Studies (Electronic Engineering)

Professional Career Development Institute, Atlanta, GA

Diploma: Paralegal Certificate

Membership:

Chairman: Employee Engagement Committee, Carolinas HealthCare Hospital.

Member: Advisory Council: Carolinas HealthCare Hospital.

Computer Skills

Microsoft Word, Excel, Power Point, Outlook,

Professional oral and written communicator, skilled meeting planner and excellent time-management skills.

Certifications:

International Association for Healthcare Security and Safety (IAHSS)Basic, Advance and Supervisor level

Federal Emergency Management Agency (FEMA)

Basic Life Support (BLS)

Experience:

Atrium Health Care System-Guest Services Supervisor 05/2016--02/2023

Responsible for all teammates and guest coming and leaving campus safely

Training staff on how to professional provide customer services.

Oversees the staffing functions and programs at assigned facilities.

Acts as on-site supervisor of the department for assigned facilities. Exercise direct supervision of the Customer Service operations.

Verifies time sheets for the security staff assigned shifts and locations.

Responsible for maintaining departmental budgets.

Verify all teammates time for accuracy.

Reviews schedules for post assignments and ensures adequate coverage exists.

Keeps well informed of industry best practices and current trends within the customer service profession, including familiarity with applicable law and Human Resources policies and procedures.

Maintains excellent communication with assigned facilities administration.

Atrium Health Care System- Transport Services Supervisor 05/2016--02/2023

Oversees the staffing functions and programs at assigned facilities.

Acts as on-site supervisor of the department for assigned facilities. Exercise direct supervision of the Customer Service operations.

Verifies time sheets for the security staff assigned shifts and locations.

Responsible for maintaining departmental budgets.

Evaluates assigned Atrium Health properties assessing risk, based on internal and external activity. Review statical reports with recommendations to assigned facility administrators.

Reviews schedules for post assignments and ensures adequate coverage exists.

Keeps well informed of industry best practices and current trends within the customer service profession, including familiarity with applicable law and Human Resources policies and procedures.

Maintains excellent communication with assigned facilities administration.

Atrium Health Care System - Cabarrus 05/2011-2016

Lead Officer:

Oversees the staffing functions and programs at assigned facilities.

Acts as on-site supervisor of the department for assigned facilities. Exercises direct supervision of the line officers.

Verifies time sheets for the security staff assigned shifts and locations.

Responsible for maintaining departmental budgets.

Enforce security policies and procedures to help ensure departmental compliance with organizational goals, applicable federal, state, and local ordinances, and regulatory agency standards.

Evaluates assigned CHS properties assessing risk, based on internal and external activity. Review security reports with recommendations to assigned facility administrators.

Reviews schedules for zone assignments and ensures adequate coverage exists.

Supervise deployment of CHS Security resources at assigned facilities, ensuring that a reasonable standard of care is maintained.

Keeps well informed of industry best practices and current trends within the security profession, including familiarity with applicable law and Human Resources policies and procedures.

Maintains excellent communication with assigned facilities administration.

PHILLIP LEFTWICH

5805 Ivy Walk court, Concord NC 28027 – Cell 704-***-**** / Home 704-***-**** adv036@r.postjobfree.com

Security Forces Inc

Security Operations Center Office at-(TIAA-CREF) 10/09-05/11

Observe and report all discrepancies concerning alarms and emergency calls for all TIAA-CREF companies inside/outside Charlotte, North Carolina.

Prepare incident reports for all TIAA-CREF companies related to emergencies.

Answer hotline calls for emergencies and life-threatening emergencies.

Make badges for employees and active them as needed for TIAA-CREF staff.

Responsible for the safety of all customer, guest, and staff

Uster Technologies Inc

Senior Field Service Electronic Technician 6/88-10/09

Interacting with customers in solving problems and concerns with many diverse issues concerning training and service.

Relaying information to customers in a fashion for complete understand and direction for action.

Research and assign information to complete assignments.

Building relations with internal and external customers to form loyal and honest partnerships.

Finding problems and correcting them before they become an issue in business operations.

Stay focused on the mission so that the job is completed in a satisfactory fashion.

Responsible for Testing, calibrating circuit boards for final quality checks on specialized computer systems.

Supervise and trained customers on equipment: specialized computers, and technical documentations for comprehensive understanding.

Military Background:

US Army – Ft Carson, Colorado Springs, CO 11/82-5/85

Perform duties at the US Post Office at Ft. Carson.

Traveled to Germany and performed international security for US property.

High Security checks on military property and specialized maintenance on property.

US Army National Guard – Beckley, WV 10/80-11/81

Performed weapon qualifications

Trained new recruits as needed for work to be performed on base.

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