DIANA L. WEBSTER-CAMPBELL

Braintree, MA *****

781-***-**** - adv02u@r.postjobfree.com

PROFESSIONAL SUMMARY IT Manager with over ten years of experience in IT and User support. Skilled in problem solving and managing IT equipment, office equipment, contracts, database troubleshooting and report writing via Crystal Reports. Experienced in writing IT Policies, working in collaborative environments and various support functions of the office.

SKILLS

Attention to Detail

Crystal Reports

MS Office 365-User and

Administration

Problem Solving Ability

Record Retention

Risk Mitigation Planning

Team Collaboration

WORK HISTORY Massachusetts Bankers Association

Boston, MA

IT MANAGER

02/1988 – 09/2022

Reported to Senior Vice President and Chief Financial Officer. Responsibilities: Manage all Association’s IT/MIS operations that includes software applications, databases, network administration, programming, web site design and management, security, disaster recovery, and user support, yearly IT Audits. Manage annual budget which includes computer equipment, maintenance and consulting contracts, training, web site, and computer supplies. Install PC software and upgrade systems as necessary. Ensures patches and virus definitions are installed in a timely manner. Serves as liaison between end users and computer vendors to ensure timely and appropriate response. Maintains information as to which equipment is under contract and updates contracts when warranties on equipment expire. Also maintains all client PC inventory with contacts. Provides technical support and training to users. As part of disaster recovery team, responsible for overall inventory of all hardware and software utilized by the Association. Manage the Associations Phone System, Mailing Machine, Copier and Scanner Equipment. Track vacation and sick time used and un-used for all staff. Print and pass out monthly attendance sheets to staff reflecting used and un-used vacation and sick time. Update and pass out monthly calendars to staff reflecting kitchen duty weeks, staff vacation days and birthdays. Order monthly T-passes online and print invoice to be given to accounting dept for payment. Maintain and coordinate the staff anniversaries and milestone birthday gifts each year. Purchase gifts or gift cards based on what the awardees prefer. Maintain and coordinate Christmas gift cards to the building and security staff. Calls in hardware support when necessary. Changes data structure when necessary to accommodate requests for lists and reports. Develop day-to- day production operations procedures as needed. Provide Telephone support to receptionist as needed.

EDUCATION 1982-1985 Norwood High School

1985 - 1986 Burdett Business School

Accounting

Includes 600 hours of direct accounting courses along with additional hours on related business subjects

REFERENCES Available upon Request

Burdett Business School

Boston, MA

Admissions Secretary

08/1986 – 09/1987

Reported to Director of Admissions.

Responsibilities: update Admission computer system (IBM) on daily basis; Inputted leads cards; updated daily work lists for Admissions Assistants (tele-marketers); enter student change forms; reports on weekly basis; typed Acceptance and Rejection letters; filed student folders, change forms and reports; processed mail; answered phones on weekday mornings and Saturdays.

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