Center Representative Package Handler
Resume:
Deserae McGrath
Customer service
Lake Park, FL *3403
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representativeness
Walmart - Lake Park, FL
July 2012 to February 2023
As a customer service representative I played a big role in assisting customers throughout the day I would make sure I kept a happy and positive attitude in accommodating there every need to satisfying the customer. I work with every department through out the store to honor the customers wishes. I Process online orders that range from food to merchandise and also third party items. Handle returns/exchanges. Handle currency and handle telephone calls inbound/outbound. I am very knowledgeable on sales, pricing and product. Being at the customer service desk for 5+ years has brought so many different obstacles to overcome on so many different levels that have broadened my knowledge with the experience I have today. Stocking, Sorting, Working the line in the backroom, researching items on the computer, printing out policy's, price tag labels, and making signs for customers satisfaction. I am even picked to help new associates finish there training. I feel I am a wonderful candidate for this job from my 7 years experience I have encountered working for one company alone Professional Cleaner
Home remodeling and repairs - Palm Beach Gardens, FL July 2010 to March 2020
My duties as a professional cleaner is to clean homes from top to bottom. I am an on call employee. I am called in when jobs are finished and I come and scrub floors, counters and walls. Once I have cleared out all the dust and debris from a finished job I maintenance the whole area. I use produces the the client prefers and mark off any takes they have requested for me to do further. I am definitely a neat freak, I'm very organized also 100% trustworthy. I do work fast and have everything in ship shape condition. Security Guard
Security Providers of Florida - Boynton Beach, FL
May 2017 to November 2018
My roll as a security guard was to stay at my post inside a gate house. I would constantly watched and review the cameras. Monitor complete vicinity to asure nothing out of the ordinary through video and driving rover. Greet, check and enter identification for every resident and guest for entry. Kept a safe environment for residents and a pleasant visit for all guests. Made all checkpoints on time. Wrote detailed reports and violations.
Package Handler
FedEx Ground - West Palm Beach, FL
September 2016 to April 2017
I worked on the belt line picking boxed packages to transfer onto the delivery truck placing packages in order according to route. I pulled boxed packages off the belt line and stacked packages neatly onto pallets for distribution. I also worked a different line sorting envelopes. Call Center Representative
Brown bean - 1 year
May 2014 to July 2015
My position as a call center representative was calling customers to reassure they are receiving there products and answering calls for customers that had and questions about there accounts or any questions about our services
Education
Associate's degree in Healthcare Administration
Colorado Technical University-Online - Colorado Springs, CO October 2020 to May 2022
diploma
Worthington High School
May 2012 to May 2013
Skills
• Customer Service Skills (5 years)
• CASHIERING (3 years)
• Customer Service (5 years)
• Customer Care (7 years)
• Call Center (1 year)
• Customer Support (5 years)
• CSR
• Warehouse experience
• Merchandising
• Stocking
• Hand tools
• Typing
• Warehouse distribution
• Shipping & receiving
• Inventory control
• Accounting software
• Business management
• Driving
• Route driving
• Cash handling
• Documentation review
• Medical billing
• Mechanical knowledge
• Medicare
• FDA regulations
• DME
• EHR systems (2 years)
• Windows (2 years)
• Google Docs
• Analysis skills
• Healthcare (2 years)
• AS400
• Medical terminology
Certifications and Licenses
D license
June 2018 to June 2020
Security Guard
Assessments
Data Entry — Highly Proficient
February 2020
Entering data quickly and accurately
Full results: Highly Proficient
Reliability — Highly Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Administrative Assistant — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Training
•Computer skills
•Cashier functions
•Merchandise sales
•Safety/Hazorudus awareness
•communication
•Proficient in excel spread sheets
•Type 30-50 words per minute
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