Care Associate Executive Director
Resume:
James J. Butler, Jr.
**** ** ******** ******, **** St. Lucie, Florida 34953, 772-***-****
OBJECTIVE: To obtain a position as a Medical Svc Rep. my ability to provide professional assistance through relationship building, research, resolution and response are utilized.
SKILLS: Resourceful and detail-oriented. I’m effective independently or as a team member utilizing exceptional interpersonal and computer skills.
EXPERIENCE
Chapters Hospice, 1860 SW Fountainview Blvd., Ste 324, Port St. Lucie. FL 34986
Professional Relations Rep. 05/22 to 1/23
Consistently achieves episode goals set by Administration
Educates and advises hospitals, physician offices, nursing homes or other health care facilities regarding Chapter Hospice policies and procedures.
Obtains physician’s orders for care and participates in the referral process.
Maintain referral source records and profiles to serve patients needing hospice services. Offering services Routine Hospice Care, Continuous Care, Respite Care, Inpatient Care, and Palliative Care and Medicine.
Communicate changes and developments within the community and home health industry, and hospice services which may affect the achievement of company goals.
Assist in referral source complaints/concerns by investigating problems, developing solutions, preparing reports and making recommendations to management.
Representing Chapters Hopsice in a professional, courteous manner, always maintaining the highest ethical standards consistent with policy and procedure.
Human Resources, 12470 Telecom Dr., 301, Tampa, FL 33637 813-***-****
The Roads Home Health Services, 638 NE Jensen Beach Blvd, Stuart, FL 34957
Account Executive 11/21 to 5/22
Consistently achieves episode goals set by Administration
Educates and advises hospitals, physician offices, nursing homes or other health care facilities regarding home health policies and procedures.
Obtains physician’s orders for care and participates in the referral process.
Assist office staff in consist communication with case management, social services, doctor’s office, nursing home, hospitals, AL and IL facilities of any changes in patients’ care.
Maintain referral source records and profiles.
Communicate changes and developments within the community and home health industry, which may affect the achievement of company goals.
Assist in referral source complaints/concerns by investigating problems, developing solutions, preparing reports and making recommendations to management.
Representing Total Home Health in a professional, courteous manner, always maintaining the highest ethical standards consistent with policy and procedure.
Supervisor- Natalie Swanson, Executive Director, 772-***-****
Visiting Nurses Association, 2400 SE Monterey Rd. Ste 300, Stuart, FL 34996
Medical Services Representative 11/19 to 11/21
Responsible to develop and build strong and lasting business and personal relationships with current and potential referrals sources in the assigned geographical territories of the company
Responsible for planning, implementing and executing all public relation strategies for the company
Responsible for increasing new Private Pay and Medicare client referrals and growing the company’s business
Gather business intelligence regarding current and potential markets, including understanding the current status of the healthcare industry, major client care facilities and referral sources which includes hospitals and doctors.
Assist office staff in consist communication with case management, social services, doctor’s office, nursing home, hospitals, AL and IL facilities of any changes in patients’ care.
Obtains physician’s orders for care and participates in the referral process.
Executive Director- Hallie Messer, 561-***-****
Total Home Health, 638 Jensen Beach Blvd, Jensen Beach, FL 34957
Account Executive- 9/18 to 11/19
Consistently achieves episode goals set by Administration
Educates and advises hospitals, physician offices, nursing homes or other health care facilities regarding home health policies and procedures.
Obtains physician’s orders for care and participates in the referral process.
Assist office staff in consist communication with case management, social services, doctor’s office, nursing home, hospitals, AL and IL facilities of any changes in patients’ care.
Maintain referral source records and profiles.
Communicate changes and developments within the community and home health industry, which may affect the achievement of company goals.
Assist in referral source complaints/concerns by investigating problems, developing solutions, preparing reports and making recommendations to management.
Representing Total Home Health in a professional, courteous manner, always maintaining the highest ethical standards consistent with policy and procedure.
Supervisor- Natalie Swanson, Executive Director, 772-***-****
Family Private Care, 8900 SE Robwyn Street, Hobe Sound, FL 33455
Account Executive- 10/11 to 3/18
Maintains established departmental policies, procedures, and objectives.
Responsible to develop and build strong and lasting business and personal relationships with current and potential referrals sources in the assigned geographical territories of the company
Responsible for planning, implementing and executing all public relation strategies for the company
Responsible for increasing new private pay client referrals and growing the company’s business
Gather business intelligence regarding current and potential markets, including understanding the current status of the healthcare industry, major client care facilities and referral sources
Represent or arrange for representation of the company all significant community everts
On a daily basis be proactive, energetic, motivated and actively involved in the communities that the company serves.
Participate in weekly sales meeting and other meetings as scheduled.
Participate with the management team in strategic planning especially in relation to the marketing/sales plan for the company.
On a yearly and as needed basis review with the Executive Director of Community Relations past years’ marketing budget and actively participate in creating the upcoming year’s marketing budget.
Responsible for implementing, following and staying within the approved marketing budget.
Responsible for how the company is perceived within the communities the company serves.
Track daily activity in the company’s software program.
Submit required reports within assigned timeframes.
Maintain professional/technical competency proficiency of job responsibilities by attending and participating meetings, conferences and educational in-services programs as requested.
Comply with company dress code
Perform all job responsibilities with a friendly, positive and team-oriented attitude
Executive Director- Ellen Peitz, 772-***-****
Community Home Health Svs, 1515 US Highway 1, Ste. 103, Sebastian, FL 32581
Patient Care Coordinator-Marketing 08/09 to 04/11
Consistently achieves episode goals set by Administration
Educates and advises hospitals, physician offices, nursing homes or other health care facilities regarding home health policies and procedures.
Obtains physician’s orders for care and participates in the referral process.
Maintain referral source records and profiles.
Communicate changes and developments within the community and home health industry, which may affect the achievement of company goals.
Assist in referral source complaints/concerns by investigating problems, developing solutions, preparing reports and making recommendations to management.
Representing CHHS in a professional, courteous manner, always maintaining the highest ethical standards consistent with policy and procedure.
Kimberly Birchman- HR Director- 772-***-****
ResCare HomeCare, 8257 S US 1, Port St. Lucie, FL 34952
Branch Manager and Administrator 01/08 to 8/09
Manage day to day operations which includes handling branch budgets, payroll, billing processing, negotiate contacts with healthcare organizations, as well as all decision making for the branch
Responsible for State of Florida branch audits
Recruit Registered Nurses, Home Health Aids and Certified Nurses Assistants
Manage sales and marketing in the St. Lucie, Martin, and Indian River counties. I visit and tour different healthcare facilities in the areas, informing them of the types of services we provide.
Respond to inquiries for our services from different healthcare facilities, as well as the private pay or insured clients.
Supervisor: Tara Lowery, Executive Director, 321-***-****
ResCare Homecare, 635 S Wickham Rd, West Melbourne, FL 32904
Client Services Supervisor 06/07 to 1/08
Supervised 120 plus Home Health Aids and Certified Nurses Assistants
Manage the day to day scheduling
Handle client and caregiver complaints
Recruit Home Health Aids and Certified Nurses Assistants using local contacts such as Brevard Community College and Brevard Job Link.
Conduct interviews as well as hire potential caregivers.
Conduct orientation for new caregivers on a bi-weekly basis.
Manage sales and marketing in the Southern counties of Melbourne. I visit and tour different healthcare facilities in the area, informing them of the types of services we provide.
Respond to inquiries for our services from different healthcare facilities, as well as the private pay or insured clients.
Supervisor: Tara Lowery, Branch Manager 321-***-****
Barcharts, Inc., 6000 Park of Commerce Blvd., Ste. D, Boca Raton, FL 33487
Sales Executive of the Medical/Health Division 11/04 to 6/07
Manage sales to health care professionals, medical facilities, medical associations as well as medical distributors and vitamin/health food stores/distributors
Effectively meet and exceed the assigned territory goals and sales budgets
Manage accounts within specified territories
Manage outside Sales Reps assigned to specified territories
Attend and obtain new business from Trade Shows
Effectively meet annual sales budgets
Complete departmental reporting forms on a timely basis
Respond to customer inquires
Major accomplishments: Exceeded previous years’ monthly total each month in 2005. Exceeded previous years’ total income by August 2005. Presently running 72% ahead of 2004 figures. Supervisor: Roy Gabbard, 561-***-****
Customer Care Supervisor 03/04 to 11/04
Responsible for the daily operations of sales support staff
Prepared various reports for Chief Operation Officer
Handled all scheduling and time-off request for the sales support staff
Reviewed staff time cards on a weekly basis
Facilitated weekly specialist meetings
Handled system and product training for new Customer Care Associates
Coordinated sales activities and special projects between Accounting Associates, Customers Care Associates and the Sales Manager
Handled requests from all other internal departments
Responded to customers’ issues and/or complaints via phone, e-mail, fax, or mail
Major Accomplishment: Changing and improving the work flow by which the Customer Care Department receives proper communication from other internal department on special projects
Customer Care Associate 10/03 to 02/04
Answered incoming calls to main service phone line
Promoted Barcharts products to existing and potential customers
Processed phone direct orders
Maintained database with customer’s service notes and activities
Monitored data for quality and correcting missing or inaccurate information
Worked with customers and internal resources to research and resolve concerns
Supervisor: Winnie Nelson
Monumental Life Insurance Company/AEGON, 520 Park Avenue, Baltimore, MD 21201
Senior Consumer Representative 9/99 to 8/03
Provided quality consumer service to internal as well as external customers, including insurers, medical providers, brokers and Third Party administrators
Formulated benefit determinations based on extensive knowledge of insurance products such as Medicare Supplement, Tricare Supplement, Hospital Indemnity, Accidental Death and Cancer protection plans
Ensured that all “PRIVACY” requirements are adhered to and that consumer protection is safe-guarded with corporate guidelines
Monitored the message board for calls queuing before and during business hours
Handled supervisory calls at times when an associate requires further assistance with a customer
Disseminated training material to the Service Center Associates
Conducted departmental tours of the Consumer Services. Explaining the various types of insurance and the functions of the call center and policy services area
Major Accomplishments: Exceeded company goal of 80% for professional quality observation with monthly average of 87.3%; averaging 350 calls weekly ranking first overall for year 2002. Supervisor: Rhea McGhee,410-***-****
EDUCATION
Community College of Baltimore, 505 E. Lombard Street, Baltimore, MD – Major: Business Management
Greater Baltimore Board of Realtors, Mt. Royal Avenue, Baltimore, MD – Real Estate Practice
Gold Coast School of Insurance, Fort Lauderdale, FL –Insurance Practice
Community organizations
Alzheimer’s Association, Walker Chair
Treasure Coast Advocate for Seniors, Member
Par 5 Golfing organization, President
James J. Butler Jr.
1602 SW Mullinax Avenue, Port St. Lucie, Florida 34953, 772-***-****
REFERENCES
Ellen Peitz
Sonas Home Health
8900 SE Robwyn Street
Hobe Sound, FL 33455
Cassetta Sander
Director of Social Services
Aidan Post-Acute Rehab Ctr
700 29th street
Ft. Pierce, FL 34947
Enz Dimanche
Director of Admissions
The Waterford
601 Universe Blvd.
Juno Beach, FL 33408
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