Energy Advisor Telesales
Resume:
Chukwuma Williams Uzoezie
Dublin, Ireland W**A*** +353*********
***************@*****.***
Business Development Manager
Top-performing executive with notable success directing and streamlining business activities with a focus on improving corporate revenue and profit margins.
Accomplished and profit-driven professional with extensive experience leading overall business development efforts in challenging environments. Demonstrated success in implementing technical systems, redesigning processes, and developing business development strategies. Specialised knowledge in driving operations, client development, and retention, as well as identifying and developing sound business solutions to consistently transform business and improve profitability. Strong background in leading and communicating cross-functional teams committed to achieving collective goals and shared vision. Adept at developing and executing strategies resulting in greater customer confidence and strengthened business results. Exceptional communicator with strong negotiation, problem resolution, and client-needs assessment aptitude.
Highlights of Expertise
●Strategic Planning & Forecasting
●Sales & Business Operations
●Business Strategy Development
●Contract Development & Negotiations
●Product & Portfolio Management
●Sales Navigator/ Zoominfo
●3CX Softphone
●B2B & B2C Marketing
●Campaign Management Strategies
●Staff Training & Development
●Team Building & Leadership
●Cross-Team Collaboration
●I Call Suite / Quvu2
●Telesales
Professional Experience
SSE Airtricity – Newbridge, Kildare 2019 – 2023
Team Leader / Sales Manager 2021 – Present
Managed overall marketing, business development, and communications issues across the Group. Analysed market trends and developed business and marketing plans to increase brand awareness. Researched hyper-growth categories and monitored telesales team in conducting cold callings and emails. Built custom pitch decks for the team to convince clients. Conducted meetings with prospected leads to close the sales, recommended different Energy plans and Solar Panels to Companies. Followed all data protection and confidentiality regulations. Improved sales structure continually to increase effectiveness and customer success rates.
Key Contributions:
Earned rep of the month by consistently exceeding daily and weekly sales goals at least six times a year.
Delivered exceptional services and achieved the Top Seller Award for 2021/2022.
Achieved weekly goals, monthly goals of 100+ B2B/B2C Signups, and yearly goals of 750+ Closed Sales in 2020.
Increased sales for the business by nearly €1M during Covid-19
Signed up more than 500 business Leads in 2021 and 2022, generating a profit for the firm of almost €1.5 million in 2021.
Identified need for skills development and delivered effective training and mentoring to staff with a keen focus on improving overall employees’ performance and efficiency.
Energy Advisor / Senior Sales Executive 2019 – 2021
Held accountability for contributing to sales growth through new customer acquisition, customer retention, and growth opportunities with current customer base. Performed extensive market evaluations to identify favourable prospects and potential cross/up-selling opportunities. Advised clients on appropriate energy plans, sold energy, climote heating systems, boiler services and solar panels at door. Managed and developed client accounts to initiate and maintain favourable relationships with clients. Facilitated negotiations and terms of sales/service agreements and closed deals with new and recurring clients. Coordinated the involvement of company personnel, including support, service, and management resources in order to meet partner performance objectives and partners’ expectations.
Key Contributions:
Received top Seller award 2020 by surpassing targets and making commissions.
Identified customer-specific requirements and delivered effective solutions to enhance customer satisfaction and retention.
Developed and implemented sales techniques aimed at fostering trust and interest among clients.
Delivered exceptional services and promoted from Energy Advisor to Senior Sales Executive position ahead of regular promotion cycle.
Runo – Dublin, Ireland 2016 – 2019
Business Development Representative (SaaS)
Facilitated all aspects of initial business set-up, development, administration, resourcing sales, marketing, process design, and troubleshooting to achieve organisational objectives. Led planning and execution of business development plans while consistently delivering on time, within budget, and in accordance with established KPIs aimed at enhancing ROI. Provided regular sales reports to senior management for informed decision-making.
Key Contributions:
Grew company's revenue by negotiating partnerships and selling products in stores with a focus on the Eastern European market.
Managed Runo application and promptly addressed customer complaints to increase customer satisfaction rate.
Meals and Event Centre – Lagos (Nigeria) 2013 – 2015
Hotel Manager
Confidently greeted guests directly with a friendly and sincere welcome articulating clearly to comprehend requests to provide a fast response with appropriate action meeting needs of all requests. Contributed to development and maintenance of standards, policies, and procedures regarding customer service. Followed all food safety and hygiene standards; ensured cleanliness at all times. Held responsibility for hiring, training, evaluating, and disciplining staff. Monitored and evaluated team members' performance; provided supervision and professional development. Decided on room prices and budgets, allocated funds, and approved expenses for different departments.
Key Contributions:
Promoted one of the top-performing employees in company.
Synchronised front- and back-office operations and fixed any issues.
Fostered robust relationships with senior management and assisted in hotel’s financial management.
Additional Experience
Customer Sales Attendant at NCBI – Naas, Kildare.
Education
Advanced Diploma Sales and Marketing 2020 - 2023
Sligo and Leitrim College of Further Education - Dublin, Ireland
B.SC Information Technology 2010 - 2014
National Open University, Nigeria
Technical Proficiencies
Microsoft Office, Microsoft Excel, PowerPoint.
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