Member Team Project Manager

Backiyaraj Mani Email: aduzzf@r.postjobfree.com / Tel: +1-201-***-**** or +91-988-***-****

Delivery Manager: Reference Data Technology & Robotics Delivery Aug'17 - Apr’22 Core Strength

** ***** ** ** Experience focusing on Program Delivery Management and Business Process Optimization. SigniAicant expertise on Technical Program Management, Vendor Management, Cloud Migration, Robotics, Intelligent Automations & Digital Transformation Program Delivery Management on Banking and Health Insurance domains. Steering Operations with focusing on implementing innovation solutions to key business improvement, Operational Effectiveness, Centre of Excellence, AI Tools and Fin-Tech solutions. Proven Skills in managing & Mentoring team in sync with corporate business factors & motivating them for achieving business goals, Product Delivery SLA, SRE, Change Management, Business Continuity Management, Resilency, Product Quality improvements. Process Excellent interpersonal, communication and analytical skills in customer/stockholder relationship management Technical Strength

Software Engineer - SDLC, SRE, AI - Robotics, Agile/Scrum & Programming Skills in C#, Java & Python with Cloud AWS & Azure RPA Tools - Win Automation, UIPath, MS Power Automate, Data Analytics (Alteryx), Data Migration (GOS) & Transformation (GAIA) Current Role Overview

- Robotics Program Manager for Reference Data - Business Improvement support across 7 locations in global APAC, EMEA & NA

- Stakeholder Management, Effective business communications & Customer relationship and vendor management & FinTech

- Beget allocation, Revenue, Cost Management and ROI submission with business partners and Identifying Potential Opportunity

- Process improvement, road map and roll out across organization and resource planning, Hiring and delivery management

- Mentoring and delivering training programs on areas of improvement, adopting tools in the market, Tableau, Alteryx, Xceptor

- Participation in Internal Audit, Project health and Risk Management. Design Review Authority in AR, ISR, Code review & Live Domain: Banking and Insurance

Accomplishment At JP Morgan & Chase Co

Robotics & Digital Transformation Program Management Global Business - Digital Transformation Program: Corporate Function - Business Process Optimization Strategy Program is aimed at reducing egregious errors in Ref Data business Operations on all towers due to client escalations on Quality and SLA breaches, thereby mitigating the impact of operations & protecting customers quality and business SLA improvements. Also leveraging strategic solution for digital transformation of Business process.

• Working on the project from scoping, time lines, analysing the current scenario, solutions & implementation.

• Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, demand planning and resource considerations to meet expected project deliverables

• Drove impressive improvements across all business tower in Corp Sector as a result of RPA implementations.

• Resolved numerous project issues including stafAing shortages, tactical challenges, scope creep and divergent business, Stakeholders needs, Quality and SLA Improvements.

• Introduces & review Fin-Tech Innovation solutions to improve business process and reduce manual process.

• Engaging vendor for on demand basis and making sure all organization standards and compliance controls.

• Reviewing the existing process and identify the gaps and adding maker checker in place to improve quality.

• Engaging customers in regular interval to understand challenges and feedback to improve cus. satisfaction.

• Indentify the root cause of the problems and educate the operational executives and QA teams.

• Introducing/Leveraging digital transformation into business process to improve business & Customer delivery Key Areas of Responsibility:

• Project Lifecycle Management / SLDC with Agile & Scrum team Improvement and Delivery focus

• Process Re - Engineering, Digital Transformation, Cloud Migration and Org Level tools adoption

• Requirements DeAinition & Analysis and identify right solution for Business Improvement and Optimization

• Technical Solution Design and Cost effective development & Reusability Implementations

• Project Scheduling and tracking, Overcoming challenges and guide and coach team for high performance

• Team Building & Leadership with regular connect with both tech & customer management for statergic plan

• Risk, Controls, Code reviews, Design & Quality Reviews and learning and improvements from the past

• Service Delivery & Change Management - SRE Model Implementation and Incident Management

• Governance Management - Handling Daily connect with the team, Bi-Weekly Dashboard & Tracking reviews

• Effective Business communications - Sharing regular updates to CTO & Business Heads on Execution Digital Transformation & Intelligent Automation - Business Process Optimization for Corporate Business Functions The Project aims to improve user experience by reducing manual task by applying RPA solution to business process.

• Formulating the Project Plan and deciding on the scope, schedule, milestone and possible risk

• Some of the major analysis to be done on business & Stakeholder on investment plan and governance

• Study end to end process of business and analyze the risk on both technology & operational controls

• Identify the regulatory process and efforts involved to apply intelligent solutions

• Engage process owners to identify the operational challenges and improve on digital transformations

• Created impact on Ainancial revenue for corporate business and resulting in stronger control scores to reduction in Ainancial losses and customer satisfaction

• Introduced Dev Ops and AGILE methodology in the delivery of projects with appropriate tracking mechanisms to fast track project delivery timeframes and SRE model for Change & Incident Management

• Successfully completed an initiative ‘IDEATHON’ which is Innovation possibilities in the Business Operations

• Built ‘AI ChatBot’ Market Price Extraction, ‘IA HUB’ App Inventory, ’Inventa’ RPA In-house Framework and BRD tool for Business Process Discovery SOP Generation. 2021 Year Closure & 2022 Business Goal Planning

• Formed more than four vendor group with all key members from different process SME's & Change management expertise to handle the global leads and Airm wide direction.

• Created plan to handle quarter wise delivery planning and Peak season and communicated to larger audience about the highlights/lowlights of the week and the quarter delivery metrics.

• Successfully executed the plan by co-ordinate with the different team & handled all issues to exceed the expectation of the organization.

• 2019 Metrics (Quarter average): Process Business Volumes: 21M( 30% increase than expected) <4 hrs SLA: 92% (vs. 90%) : 48000 (vs. 40000) Quality: 99.4% (vs. 99%)

• Up to $3 Million run rate savings for next three years in corporate business functions (Finance, Risk & Compliance, Ref Data, GSS, GRE, HR & Legal)

• Working with Business stakeholders and client for 2020 budget allocation and demand & pipeline Plans

• Extending vendor contract and business needs on both Aixed bit and outsourcing process management. Previous Work Experience

Capgemeni India Pvt. Ltd, Senior Consultant (Client -HSBC) (Sept `15 to Aug `17)

Executed all phases of the software development lifecycle (SDLC and Agile)

Mastered translation of business requirements into technical/robotic solutions

Exhibition of quality control, usability, security and scalability of Business Operations

Played Solution Architect role for review & Signing Authority of Light Automation Solutions on AR Review Cognizant Technology Solution, Programmer Analyst (Client -Xerox/Emdeon) ( May `11 to Aug `15)

PBPS: (Patient Billing Payment Solution) - Migration of data from symbolic codes to readable format

DeAined document structure to cater into individual clients requirements and generate billing statements

Automatic billing statement generation for patients for multiple source formats from providers

Automation of Client Reporting on Emdeon Providers and Sibel managements of incidents

Automaton of Weekly/Monthly report and presentations for Both internal and customer leads Educational QualiUications

About Myself

• JP Morgan Chase & Co, Pvt. Ltd. AVP - Operations Delivery Manager, Innovation Lead - RPA (Sept `17 to Till)

• Capgemeni India Pvt. Ltd. Senior Consultant (Sept `15 to Aug `17)

• Cognizant Technology Solution India Pvt. Ltd. Programmer Analyst (May `11 to Aug `15)

• Bachelor of Engineering, (Computer Science) First Class, Anna University, Chennai (2007 - 2010)

• Diploma in Computer Engineering, First Class with Honours, Dept of Tech Education, Chennai (2004 - 2007) Year Degree / CertiUicate Institute

2007-10 Bachelor of Engineering - Computer Science Jerusalem College of Engineering, Chennai 2004-07 Diploma in Computer Engineering Kumaran Polytechnic College, Tiruvannamalai

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