Jason L Volden

aduzyy@r.postjobfree.com

360-***-****

*** ** ******** **. *******, WA, 98584

EDUCATION

Iola, KS

Certified Medication Assistant (Jan 2001)

SEWARD COUNTY COMMUNITY COLLEGE

Liberal, KS

KS- Certified Nurse Assistant (Jan 2000)

ADDITIONAL SKILLS

Customer Relations

Cashier

Financials

Inventory Control

Microsoft Office

Safety

Business Phones

Quality Control

Sales

Time Management

CAREER OBJECTIVE

Engaging Customer Service Representative with 15+ years of experience in fast-paced environments. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty and improve processes.

EXPERIENCE

Patient Care Coordinator

The Optical Shop of WA, Shelton WA July 2022-Present

Set day to day activities related to maintenance the office setting, personal development and logistics within the business, welcomed visitors, patients and guest in a timely manner. Handled check in and out of patients, scheduled patient appointments, verified insurance and collected payments.

Office Administrator

Hanger Prosthetic and Orthotics, Olympia,WA/ Feb 2022 - May 2022

Set day to day activities related to maintenance the office setting, personal development and logistics within the organization, welcomed visitors. Handled check in and out of patients, scheduled patient appointments, verified insurance and collected copayments.

COORDINATED ENTRY SPECIALIST

Crossroads Housing, Shelton, WA / Sep 2020 – March 2022

Utilized excellent interpersonal skills both by phone and/or in person with homeless individuals aiding with housing guidance and rental assistance. Employed the highest level customer service to perform client outreach within the community. Helped provide safe, temporary shelter for homeless families.

COMMUNITY RELATIONS DIRECTOR

Shelton Health and Rehab Center, Shelton, WA / Dec 2019 - Jul 2020

Transformed customer feedback to increase customer loyalty. Analyzed referrals for possible placement within the facility and help new residents feel at home. Assisted nursing staff, and assured that rooms were acceptable and welcoming to incoming patients. Utilizing empathy and top notch customer service skills I covered admission agreement packets with patients or their guardian(s).

LEAD LINE RUNNER/COOK

Little Creek Casino, Shelton, WA / Jan 2017 - Dec 2019

Ensured all products on the entire buffet line were up to the highest standard and that customers had a great experience.

ASSISTANT BAKER

Safeway, Shelton, WA / Jan 2017 - Apr 2017

Provided quality control and suggestive selling leading to customer satisfaction. Prepared a variety of baked goods in accordance with company standards, merchandise presentation, safety, sanitation and service.

SERVER/HOST/BARTENDER/PREP COOK

Hoffbrau Steak, Amarillo, TX / Jan 2009 - Jan 2017

Providing the customer with a pleasant experience was my main priority! By providing excellent customer service I gained a regular clientele and was the requested server for most parties. The first impression of the restaurant was the most important, so I made sure everything was done in a manner they would love to return. Ensured every need was met above expectation. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Enhanced operational efficiency by using slow periods to restock employee and customer. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Gained valuable memorization skills.

AQUATIC SPECIALIST/COMPANION ANIMAL MANAGER

Petco, Amarillo, TX / Jan 2013 - Mar 2014

Provided superior customer service combined with a great work ethic and dedication lead to being promoted within two months. Improved processes and utilized knowledge of company products to aid in training, ordering and maintaining inventory, setting goals and preparing for special events.

CUSTOMER SERVICE REPRESENTATIVE

Old Navy, Amarillo, TX / Jan 2008 - Jan 2009

Eagerly worked as the floor associate, stock person and cashier. Assisted customers with merchandise in a high paced atmosphere. Made sure all merchandise was properly placed, learned valuable time management skills.

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