Entry Specialist Service Representative
Resume:
Jason L Volden
***********@*******.***
*** ** ******** **. *******, WA, 98584
EDUCATION
Iola, KS
Certified Medication Assistant (Jan 2001)
SEWARD COUNTY COMMUNITY COLLEGE
Liberal, KS
KS- Certified Nurse Assistant (Jan 2000)
ADDITIONAL SKILLS
Customer Relations
Cashier
Financials
Inventory Control
Microsoft Office
Safety
Business Phones
Quality Control
Sales
Time Management
CAREER OBJECTIVE
Engaging Customer Service Representative with 15+ years of experience in fast-paced environments. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty and improve processes.
EXPERIENCE
Patient Care Coordinator
The Optical Shop of WA, Shelton WA July 2022-Present
Set day to day activities related to maintenance the office setting, personal development and logistics within the business, welcomed visitors, patients and guest in a timely manner. Handled check in and out of patients, scheduled patient appointments, verified insurance and collected payments.
Office Administrator
Hanger Prosthetic and Orthotics, Olympia,WA/ Feb 2022 - May 2022
Set day to day activities related to maintenance the office setting, personal development and logistics within the organization, welcomed visitors. Handled check in and out of patients, scheduled patient appointments, verified insurance and collected copayments.
COORDINATED ENTRY SPECIALIST
Crossroads Housing, Shelton, WA / Sep 2020 – March 2022
Utilized excellent interpersonal skills both by phone and/or in person with homeless individuals aiding with housing guidance and rental assistance. Employed the highest level customer service to perform client outreach within the community. Helped provide safe, temporary shelter for homeless families.
COMMUNITY RELATIONS DIRECTOR
Shelton Health and Rehab Center, Shelton, WA / Dec 2019 - Jul 2020
Transformed customer feedback to increase customer loyalty. Analyzed referrals for possible placement within the facility and help new residents feel at home. Assisted nursing staff, and assured that rooms were acceptable and welcoming to incoming patients. Utilizing empathy and top notch customer service skills I covered admission agreement packets with patients or their guardian(s).
LEAD LINE RUNNER/COOK
Little Creek Casino, Shelton, WA / Jan 2017 - Dec 2019
Ensured all products on the entire buffet line were up to the highest standard and that customers had a great experience.
ASSISTANT BAKER
Safeway, Shelton, WA / Jan 2017 - Apr 2017
Provided quality control and suggestive selling leading to customer satisfaction. Prepared a variety of baked goods in accordance with company standards, merchandise presentation, safety, sanitation and service.
SERVER/HOST/BARTENDER/PREP COOK
Hoffbrau Steak, Amarillo, TX / Jan 2009 - Jan 2017
Providing the customer with a pleasant experience was my main priority! By providing excellent customer service I gained a regular clientele and was the requested server for most parties. The first impression of the restaurant was the most important, so I made sure everything was done in a manner they would love to return. Ensured every need was met above expectation. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Enhanced operational efficiency by using slow periods to restock employee and customer. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Gained valuable memorization skills.
AQUATIC SPECIALIST/COMPANION ANIMAL MANAGER
Petco, Amarillo, TX / Jan 2013 - Mar 2014
Provided superior customer service combined with a great work ethic and dedication lead to being promoted within two months. Improved processes and utilized knowledge of company products to aid in training, ordering and maintaining inventory, setting goals and preparing for special events.
CUSTOMER SERVICE REPRESENTATIVE
Old Navy, Amarillo, TX / Jan 2008 - Jan 2009
Eagerly worked as the floor associate, stock person and cashier. Assisted customers with merchandise in a high paced atmosphere. Made sure all merchandise was properly placed, learned valuable time management skills.
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