Customer Service Representative

Auriel Nicks

346-***-**** *************@*****.***

SUMMARY

Successful customer service professional with seeking to obtain a position where I can use my skills and abilities in a progressive and challenging environment

SKILLS AND COMPETENCIES

MS Office

Data Entry

Problem Solver

Detail Oriented

Customer Service

Airport Transport

Mail Automation Processing

PAX Track

Time Management

Shipping and Receiving

Organizational Skills

10-Key

Technical Support

Professional Experience

MAIL PROCESSING CLERK UNITED STATES POSTAL SERVICE NOVEMBER 2018 – PRESENT

Perform a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution

Responsible for sorting and preparing mail for distribution through automated mail processing machine by loading and operating machinery for mail processing, sorting, and cancelling of mail

Processed average of 120,000 pieces of mail daily to be sorted and prepared for distribution to different post offices assigned by zip codes throughout the United States

Responsible for bundle, label, and route mail depending on their destinations, and according to established deadline and procedures

Responsible for processing mail to make sure mail and packages are reach their destinations in an accurate, timely manner which involves properly separated and organized mail

Prepare mail for delivery with stacking, sorting, and staking on pallets

WHEELCHAIR ATTENDANT HUNTLEIGH USA JANUARY 2018 – NOVEMBER 2018

Responsible for assisting and transporting passengers requiring wheelchair assistance to and from assigned airline gate

Safely lift passengers up and down stairs of aircraft and assisted with lifting and seating from wheelchair to airline seat

Responsible for reading appropriate passenger paperwork to identify name, flight information, and special service request details to ensure passengers are to correct destination

Used PAX Track system to report pick-up and drop off passengers

Responsible for transport use of wheelchairs and picking up wheelchairs in the concourse and returning them to the staging area for use when needed

DEBONE PACKER SANDERSON FARMS JULY 2017 – DECEMBER 2017

Responsible for weighing each box to determine the individual weights and ensure they are labeled correctly with weight ad expiration date

Placed prepared and packed boxes into cold storage and ensure they are timely rotated

Prepared boxes for distribution to assigned next location on processing floor after deboning

Responsible for following all rules and regulations on processing floor

CUSTOMER SERVICE REPRESENTATIVE ALORICA MARCH 2017 – MAY 2017

Responsible for providing customer service through phone, email, and chat by offering solutions and answering questions about specific products and services

Track calls for auditing and reporting purposes which included keeping records of customer interactions

Responsible for resolving and de-escalating any issues that arise

Maintain and update customer information as necessary

Managed large amounts of incoming calls

Responsible for identifying and assessing customer’s need to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Met personal customer service team sales targets and call handling quotas

Responsible for handling customer complaints, provide appropriate solutions and alternative solutions within service level agreements set for the department

MAIL HANDLER UNITED STATES POSTAL SERVICE NOVEMBER 2016 – FEBRUARY 2017

Responsible for separating all classes of mail

Load, unload, and move bulk mail

Empty mail from mail containers, sort, and distribute to appropriate mail destination

Organize mail according to address and location before it is provided to the mail carrier

Ensure that all mail brought in by mail carriers is properly routed, to be processed, and sorted to be delivered to correct destination

TOLL COLLECTOR RESOURCE STAFFING(HARRIS COUNTY TOLL ROAD) APRIL 2016 – SEPTEMBER 2016

Provide customer service by collecting tolls charged for use of bridges, highways, or tunnels by motor vehicles

Successfully and accurately collected payments for toll and provided change when needed

Process tolls and fare tickets from customers that were previously purchased

Responsible for daily balancing or cash and recording all payments and tickets received at the end of the shift

CUSTOMER CARE AGENT AIRSERV CORPORATION AUGUST 2008 – MARCH 2016

Responsible for assisting and transporting passengers requiring wheelchair assistance to and from assigned airline gate

Safely lift passengers up and down stairs of aircraft and assisted with lifting and seating from wheelchair to airline seat

Responsible for reading appropriate passenger paperwork to identify name, flight information, and special service request details to ensure passengers are to correct destination

Responsible for transport use of wheelchairs and picking up wheelchairs in the concourse and returning them to the staging area for use when needed

Effectively identify needs of customer with the best possible option while transporting in wheelchair

Responsible for operating handheld devices to track and process work orders

Comply with all safety and security standards and procedures established by company

Education

Courses in Business Blinn College, Bryan, TX

Diploma Nimitz High School, Houston, TX

Contact this candidate