Service Agent Customer
Resume:
La Shanae Carey
*********@*****.***
Objective
To obtain a challenging position where my skills can be utilized and nurtured in order to contribute and continue growth in the skills that I have obtained
Experience
EDD UI CASE MANAGER / QUALITY ANALYST
California Unemployment Insurance Program, remote
03/2019 – 1/2023
Development Department in auditing claimant certification weeks for potential discrepancies
and Benefits overpayments.
Review and audit a claimant's potential overpayment status based on complex financial information evaluating wages and earnings
Process claims with confirmed eligibility issues for potential adiudication/determination by the EDU
Document findings, along with actions taken to supplement case notes
Collaborate with subject matter experts to address unique issues
Knowledge of Unemployment support systems, including business services, fiscal, personnel, legislative, liaison, marketing, and labor market information.
Automated systems and applications as they relate to eligibility for the program.
Coordinate and provide excellent client support
Foster and maintain effective working relationships with both internal and external customers.
Make decisions and accept accountability
Effectively contribute to case management and ensure all team members are treated with respect and create an environment that enhances the team’s success and resolution time.
Plan, organize, resolve, and close cases in a timely manner.
HUMAN RESOURCES MANAGER
Walkers Professional Services, Carson CA
03/2017 – 07/2018
Recruiting, Hiring, and Interviewing qualified candidates
Customer Service Assistance
Administering pay
Enforcing company policies and practices
Administration duties
Coordinate schedules
Handle discipline and termination of employees in accordance with company policy
CUSTOMER SERVICE AGENT
Mercury Air Cargo Los Angeles, CA
09/2016 – 03/2017
Prepare flight documentation
Customer Assistance
Cash handling
TSA screening
Administration duties
Coordinate shipping, departures, arrivals, and dangerous goods at the warehouse facility
Notify broker or freight forwarder on the master airway bill (MAWB) of shipment arrivals
CUSTOMER SERVICE REP
Dermstore Corporate El Segundo, CA
02/2017 – 02/2018
Administration duties
Customer service
Data entry
Brand training
Payment processing
Education
Diploma
Paramount High School Paramount, CA
2008 Graduate
Currently attending
American Custom Freight Broker
2020 in training
Skills
Type 45 wpm
Computer literate
Cash handling
Problem solving
Customer service
*Great at problem solving, planning, and social settings
References
Available upon request
Contact this candidate