La Shanae Carey

562-***-****

aduzwy@r.postjobfree.com

Objective

To obtain a challenging position where my skills can be utilized and nurtured in order to contribute and continue growth in the skills that I have obtained

Experience

EDD UI CASE MANAGER / QUALITY ANALYST

California Unemployment Insurance Program, remote

03/2019 – 1/2023

Development Department in auditing claimant certification weeks for potential discrepancies

and Benefits overpayments.

Review and audit a claimant's potential overpayment status based on complex financial information evaluating wages and earnings

Process claims with confirmed eligibility issues for potential adiudication/determination by the EDU

Document findings, along with actions taken to supplement case notes

Collaborate with subject matter experts to address unique issues

Knowledge of Unemployment support systems, including business services, fiscal, personnel, legislative, liaison, marketing, and labor market information.

Automated systems and applications as they relate to eligibility for the program.

Coordinate and provide excellent client support

Foster and maintain effective working relationships with both internal and external customers.

Make decisions and accept accountability

Effectively contribute to case management and ensure all team members are treated with respect and create an environment that enhances the team’s success and resolution time.

Plan, organize, resolve, and close cases in a timely manner.

HUMAN RESOURCES MANAGER

Walkers Professional Services, Carson CA

03/2017 – 07/2018

Recruiting, Hiring, and Interviewing qualified candidates

Customer Service Assistance

Administering pay

Enforcing company policies and practices

Administration duties

Coordinate schedules

Handle discipline and termination of employees in accordance with company policy

CUSTOMER SERVICE AGENT

Mercury Air Cargo Los Angeles, CA

09/2016 – 03/2017

Prepare flight documentation

Customer Assistance

Cash handling

TSA screening

Administration duties

Coordinate shipping, departures, arrivals, and dangerous goods at the warehouse facility

Notify broker or freight forwarder on the master airway bill (MAWB) of shipment arrivals

CUSTOMER SERVICE REP

Dermstore Corporate El Segundo, CA

02/2017 – 02/2018

Administration duties

Customer service

Data entry

Brand training

Payment processing

Education

Diploma

Paramount High School Paramount, CA

2008 Graduate

Currently attending

American Custom Freight Broker

2020 in training

Skills

Type 45 wpm

Computer literate

Cash handling

Problem solving

Customer service

*Great at problem solving, planning, and social settings

References

Available upon request

Contact this candidate