Jenna Mitchem

Customer service is the best thing I have ever done in my life. I have amazing customer service skills and am complimented on how well I am with talking to others and helping out in any way that I can. I was once told that I have the voice for management. I love going out of my way to do what is best to make others happy, no matter how my day is going. Even while talking on the phone, I keep a smile on my face as I feel they can see it from the other side of the phone. I love working with computers and learning new systems and how to use them. I catch on to things quicker than the average person. I always keep my home office neat and organized so I am prepared for my day. I am a huge note taker, so I like to be prepared. Lastly, I am looking for a career to have for many, many years and not just a job. I hope you consider me to be part of your team. I truly think that I would be an amazing asset to your company.

Skills

Excellent

Medical Records

Excellent

Medical Scheduling

Excellent

Medical Office Experience

Excellent

Insurance Verification

Excellent

Medical Terminology

Excellent

HIPAA

Excellent

Medical Coding

Excellent

Patient Care

Excellent

Anatomy Knowledge

Address Connersville, IN, 47331

Phone 765-***-****

E-mail aduzw7@r.postjobfree.com

Excellent

Vital Signs

Excellent

Customer support

Excellent

Customer service

Excellent

Clerical Experience

Excellent

Trustworthy

Excellent

Typing

Excellent

Computer skills

Excellent

Honest

Excellent

EMR Systems

Excellent

Physiology Knowledge

Excellent

Languages

Excellent

English - Expert

Excellent

Verbal and written communication

Excellent

Menu memorization

Excellent

Sales expertise

Excellent

Point-of-sale transactions

Excellent

Customer engagement

Excellent

Product promotion

Excellent

Ordering procedures

Excellent

Cash Handling

Excellent

Telephone etiquette

Excellent

Interactive communication skills

Excellent

Hospital operations

Excellent

POS system use

Excellent

Inventory organization

Excellent

Equipment monitoring

Excellent

Performance improvement

Excellent

Hospitality service expertise

Excellent

HIPAA

Excellent

Organized

Excellent

Empathetic

Excellent

Trustworthy

Work History

Crew Member

Arby's

Provided excellent customer service by greeting customers and meeting quality expectations.

Took orders, prepared meals and collected payments. Assisted other team members to achieve goals.

Cleaned and maintained all areas of restaurant to promote clean image. Worked front counter, drive-thru and other areas.

Kept food preparation area, equipment and utensils clean and sanitary. Worked well with teammates and accepted coaching from management team.

Collaborated with team members to complete orders. Operated cash register to ring up final bill and process various forms of payment.

Trained new team members on procedures, customer service and sales techniques.

Prepared products following restaurant, health and safety standards and procedures.

Became familiar with products to answer questions and make suggestions. Packaged menu items into bags or trays and placed drink orders into carriers. Addressed guest needs, questions or concerns to create optimum experience onboard.

May 2022 -

Sep 2022

Patient success representative

Brightree, Connersville, IN

I work for a CPAP and BIPAP resupply company

I call patients and they call us and we help them get their new supplies that they need

I have excellent customer service skills and love helping people in any way possible

Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services. Dec 2021 -

Apr 2022

Contact Specialist

Bon Secours Mercy Health, Connersville, IN

I take calls from patients and either cancel, schedule or reschedule appointments

I often Transfer them to their doctors office for more information if needed I also send messages to their providers

I verify insurance and take calls back to back and am very good with how I take care of the patients

Contacted customers to resolve account delinquency status while minimizing company interest losses.

Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture. Acted as direct point of contact on delinquent or imminent default accounts and assisted through loss mitigation servicing process. Assessed and resolved customer service problems and executed solutions. Completed files and paperwork accurately and thoroughly and contacted outside parties to collect or clarify documentation. Recommended products to customers, thoroughly explaining details. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Followed up with customers about resolved issues to maintain high standards of customer service.

Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures.

Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Jan 2015 -

Current

Scentsy Independent Consultant

Scentsy, Connersville, IN

Sell and promote Scentsy products to people all over the world. Leveraged on-site observation and personal interviews to identify team and individual strengths.

Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Handled confidential customer business and operational information. Planned and executed sales events in both online and in-person formats. Reviewed internal systems and organized training plans to address areas in need of improvement.

Kept consistent inventory and placed orders for new product stock. Conducted thorough reviews of operations to devise and deploy improvement strategies.

Researched latest market trends to provide current knowledge to clients. Conducted meetings with clients to determine project intent, requirements and budgets.

Collaborated with teams to define, strategize and implement marketing and web strategies.

Jun 2020 -

May 2021

Optometric Technician

Whitewater eye centers, Connersville, IN

Checked patients eyesight, ran tests on patients, helped the optometrists with all their needs, documented everything in the computer. Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.

Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

Instructed patients on contact lens insertion and removal and lens care guidelines.

Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Assisted with dilating patients or using eye medications when directed by optometrist.

Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Acquainted patients with procedures and explained purpose of testing to establish consent.

Communicated with ophthalmic companies to keep inventory at appropriate levels.

Collaborated with optometry staff to reach individual and team goals. Participated in community vision screenings and outreach programs to promote optometry services.

Aug 2010 -

Aug 2011

CNA - Certified Nursing Assistant

Carlton Manor, Connersville, IN

Took care of patients

Bathed patients

Worked with other team members

Reported important information to the head nurses. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Obtained biological specimens for ordered tests and prepared for laboratory transport.

Obtained client medical history, medication information, symptoms and allergies.

Sep 2009 -

Oct 2010

CNA - Certified Nursing Assistant

lincoln centers nursing home, Connersville, IN

Took care of patients, bathed patients, checked vital signs, reported anything that needed to be reported.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Obtained client medical history, medication information, symptoms and allergies.

Jan 2008 -

Jul 2009

Subway Sandwich Artist

SUBWAY®Restaurants, Connersville, IN

Made sandwiches, processed food items, customer service, took orders, cash register

Assisted customers in choosing menu items by providing food complementing information.

Greeted guests, promoted specials and took orders. Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products. Trained team members to prepare sandwiches and other items according to instructions.

Executed sandwich artistry duties with very low occurrence of errors. Shared information with customers about menu items, preparation methods and ingredients.

Operated manual and electric appliances to peel, slice and trim food. Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.

Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.

Kept kitchen, counter and dining areas cleaned and sanitized. Interpreted food order slips per shift to prepare food according to customer orders.

Mar 2007 -

Mar 2008

Customer service, McDonalds Crew Member

Mcdonalds, Connersville, IN

Cash register, took orders, cleaned

Provided excellent customer service by greeting customers and meeting quality expectations.

Took orders, prepared meals and collected payments. Assisted other team members to achieve goals.

Cleaned and maintained all areas of restaurant to promote clean image. Worked well with teammates and accepted coaching from management team.

Kept food preparation area, equipment and utensils clean and sanitary. Worked front counter, drive-thru and other areas.

Collaborated with team members to complete orders. Operated cash register to ring up final bill and process various forms of payment.

Trained new team members on procedures, customer service and sales techniques.

Became familiar with products to answer questions and make suggestions. Prepared products following restaurant, health and safety standards and procedures.

Packaged menu items into bags or trays and placed drink orders into carriers. Prepared and cooked food orders for customers by noting customizations and portion sizes.

Addressed guest needs, questions or concerns to create optimum experience onboard.

Stocked shelves to organize aisles in assigned department. Supported great dining and meal experiences for guests. Escalated problems or complaints to relevant supervisor or manager for resolution.

Offered upgrade items and showcased daily specials to promote restaurant products.

Conducted various administrative duties and errands. Jan 2005 -

Jan 2006

Customer service

Issues And Answers, Connersville, IN

Call center.

Called clients and asked them to do surveys.

Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Investigated and resolved customer inquiries and complaints quickly. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Enhanced productivity levels by anticipating needs and delivering outstanding support.

Promptly responded to inquiries and requests from prospective customers. Cross-trained and provided backup support for organizational leadership. Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business. Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Cross-trained and backed up other customer service managers. Handled over 500 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. Developed and updated databases to handle customer data. Resolved associate, tool and service delivery issues revealed by statistical reports.

Sep 2022 -

Current

Results Associate

Results CX, Connersvile, IN

Worked varied hours to meet seasonal and business needs. Managed customer relations through communication and helpful interactions.

Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Greeted members and offered assistance for increased member satisfaction. Provided welcome calls to new members.

Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.

Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.

Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.

Education

Jan 2010 -

Feb 2012

High school diploma

Kaplan University - Connersville, IN

Aug 2006 -

Jul 2010

Connersville Sr High School - Connersville, IN

Additional Information

Authorized to work in the US for any employer

Contact this candidate