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Loan Processor Customer Service

Location:
Cape Coral, FL
Salary:
75000
Posted:
January 28, 2023

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Resume:

Brandie Grigsby

NMLS ****** Safe Act Only

Cape Coral, FL 33993

aduzsq@r.postjobfree.com

+1-904-***-****

Over 25 year's experience in the Mortgage Industry. 15 years of combine Ed Team Lead and Processing Manager, 4 years in Operation and Sale Manager Assistant. In-depth knowledge of conventional, government loans and knowledge of federal lending regulations governing residential real estate lending. FHA/VA USDA GOV ASSISTANT. DU/LP & GUS. I have excellent multi- tasking abilities and communication skills; demonstrated leadership, organizational, teamwork and customer service skills; strong written and verbal communications skills. Exceptional ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired. I am a Licensed Legal Assistant for 5 years in Real Estate, Wk Comp, Employment, personal injury and General Law.

Authorized to work in the US for any employer

Work Experience

Sr. Loan Processor Operation - Remote

American Financial Network, Inc - New Jersey

August 2019 to April 2022

Processed for 8 Loan officers 2 Branch Mangers, Maintained a pipeline of 60 + loans. reviewed loan applications, for accuracy on income, debt, credit history and required documents to ensure that they are complete and accurate, according to policies for submissions. Approve borrowers on Automatic Underwriting System (DO/DU or LP). Evaluate loan documentation and clear conditions per approval. Ordering verifications of employment, deposit, rental or mortgage history, credit report, appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final approval. demonstrated a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system. Assisted Branch Manger on day-to-day production, maintained company pipeline and production numbers for each month. overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members. Cleared Compliance Conditions, Re-Disclose issue CD. Excellent with computers, possess great communication skills, have great problem solving and decision making skills and have the ability to multitask.

Owner and President

G&G Analytical Services

March 2012 to Present

Restaurant Packaging Testing Facility. Manage day to day operations Office, A/R A/P (QuickBooks), Assisting with testing materials an creating reports for client Pass/Fail and proceed with recommendation. Consult on Projects and assist in creating fixtures and Testing procedures

Sr. Loan Processor Team Lead - Remote

PRMG Mortgage - Naples, FL

April 2018 to August 2019

Maintained a pipeline of 50 + loans., overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members ensuring that all rules and regulations are followed, Training, coaching and supervising a team of 3 processors 2 assistance. Excellent with computers, possess great communication skills, have great problem solving and decision making skills and have the ability to multitask.

Processed and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions Approve borrowers on Automatic Underwriting System (DO/DU or LP). Evaluate loan documentation and clear conditions per approval. Ordering verifications of employment, deposit, rental or mortgage history, credit report, appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final approval. Demonstrated a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system. Assisted Branch Manger on day-to-day production, maintained company pipeline and production numbers for each month. Managing loan processing and regional operations. Executive Assistant To The President/CEO

Responsible Life DBA Brighthouse Home Loans - Hybrid - Cape Coral, FL March 2017 to December 2018

Maintained a pipeline of 25 loans. Conv., FHA/VA, Reverse, USDA, Gov. Assistance Programs. Managing sales, loan processing and regional operations, overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members. Managing daily operations of the regional branch, ensuring that all rules and regulations are followed, Training, coaching and supervising staff members. Excellent

with computers, possess great communication skills, have great problem solving and decision making skills and have the ability to multitask. Responsible for day-to-day operations, loan originations, staffing and compliance with current regulations. Provide training seminars and individual counseling to employees, agents and consumers regarding finance and qualifying procedures. Asst. VP of Operations and Sr. Loan Processor - Remote Priority Financial Network - CA

September 2016 to August 2018

Processed Loan applications for the VP of Operations, pipeline of 25 loans per month Approved all Fees prior to Disclosing Initial Fees to clients. Managing sales, loan processing and regional operations, overseeing loan pipelines,

coordinating work flow and communicating new policies and procedures to staff members. Managing daily operations of the regional branch, ensuring that all rules and regulations are followed, Training, coaching and supervising staff members. Excellent with computers, possess great communication skills, have great problem solving and decision making skills and have the ability to multitask. Responsible for day-to-day operations, loan originations, staffing and compliance with current regulations. Provide training and individual counseling to employees, agents and consumers regarding finance and qualifying procedures. Promote team building and provide team members with skills to achieve success. 15% Travel to Corporate.

Mortgage Loan Officer / Sales Manager Assistant

Everbank - Florida

October 2015 to January 2016

MSA Sotheby's - Actively market real estate products and services, cross-sell and promoted Bank products and services. Promote and developed outside referral sources via networking and hosting events, co-branded on marketing for open houses and monthly lunch and learns with referral base. Provided monthly meeting for MSA and outside referral customers to support growth and Sales for Realtors. Ensure new loan paperwork is complete and signed appropriately prior to submitting. Follow up with customers on missing items. Updated Realtors, Title, attorney and client with loan status. Tracked MSA personal mortgage pipelines to insure we were meeting out production goals assisted Sales Manager on day to day operations along with any other management requested reports. Communicate effectively and dealt diplomatically with customer complaints. Perform other duties as assigned. Monthly production was 500k-1.5 Mil. as we were opening new offices for the MSA.

Sr. Loan Processor / Sales Operation Asst. Manager - Hybrid All Western Mortgage, Inc - Las Vegas, NV

July 2014 to October 2015

Maintain a pipeline of 30 plus loans and gave a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system. Processed and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions Approve borrowers on Automatic Underwriting System (DO/DU or LP). Evaluate loan documentation and clear conditions per approval. Ordering verifications of employment, deposit, rental or mortgage history, credit report, appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final

approval. Assisted Sales Manger on day-to-day production, maintained company pipeline and production numbers for each month. Exceeding production goals and maintaining Partnership within our MSA. VA Specialist Corp. Trainer Team Lead

VA Processing Team and VA Closing Department

June 2013 to July 2014

Promoted from Sr. Processor to VA (SME) Specialist. Provided training to the VA Processing Team and VA Closing Department. Managed a group of 13Nov Specialist. Mentored Processors, Nov Specialist, Closers, Team Managers and Sr. Mangers as directed. Updated NOV Team policies and procedures, updated all VA required Forms; assigned Loans to provide even workflow. Met SLA as assigned and VA team exceeded productions goals each month. Maintained a Pipeline of 40-60 loans. Reviewed VA loan and added NOV conditions to approval and cleared all NOV conditions for SAR UW. Work as a liaison between UW, Processing, closing and Mortgage Bankers. Assisted in VA closings and post- closing issues to insure loan was incompliance with VA standards. Additional duties included Assisted in Condo Approval department to help insure that the SLA exceeded company standards, cleared and added conditions to loans; had authority to either approve or denied the condo Project. Provided 1 time condo approvals with Manager approval.

Sr. Loan Processor Team Lead

Chase Bank

April 2012 to July 2013

Maintained a paperless pipeline of 40-50 loans, processed and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions on Automatic Underwriting System (DO/DU, LP Zippy). Gathered and evaluate loan documentation and clear conditions per approval. Ensured proper disclosure as required by federal guidelines and work in adherence of the rate lock deadlines set forth. Followed up & ordered appraisals, title, transcripts, insurances, credit as deemed necessary. Served as the liaison to the borrower and 7 Mortgage Bankers from time of application up until closing is established. Exceed SLA. Assisted loan processor on complex files, mentored and trained as directed by Manager. Closing & Customer Care Manager

REMAX Real Estate - Chicago, IL

March 2011 to February 2012

Receive and review all Purchase Contract and insure all disclosures are current and executed by all parties. (Includes Relocation Packages) Schedule and review with to fix deficiency in home and complete the Attorney Review/ Inspection period Per the contract. Liaison between seller's, buyer's agent, lenders and attorney to maintain priorities relative to closings scheduled Contact buyer's agents regarding timely delivery of commitments and all underlying documentation pertaining to commitments. Distribution of all closing documentation to seller(s) attorney(s) and agents. Prepare all commission statements, approve HUD'S and attend all closings. Oversee 40 listings; review all listing, brochures and Listing contracts to insure all is accurate before posting home for sale. Liaison for the sellers, weekly communication with sellers regarding the market how many showings and getting sellers to reduce sales price, prepare all necessary disclosures as needed, review all showings and feedback, contact agent to whom clients are interested and get an offer for the seller. Vacant Property checks and reports back to sellers with deficiency if found and get contractors to get home back in order for showings. Processing & Asst Operations Manager

Treehouse Lending / Baytree Lending - Chicago, IL

August 2010 to August 2011

Process and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions. Approve borrowers on Automatic Underwriting System (DO/DU or LP). Contacted Borrowers for all necessary documents Evaluate loan documentation and clear conditions per approval and ordered and gathered all necessary documents needed for final approval. Maintain high level of customer service by being proactive in communicating with the lenders, borrowers and Loan originators. Ensure accurate, complete, and timely loan data on processing system. Maintained a pipeline of 20-30 loans. Assisted VP on day to day operations and provided daily production reports for sales and processing. Coached and provided necessary training for processors and Loan officers. Insured all license requirements and continuing education was met and completed on time. Assisted in networking workshops and held special events.

Loan Processor & Assistant Branch Manager

J & C Financial, Inc

August 2010 to March 2011

Managed a team of 5 Processors. Processed and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions Approve borrowers on Automatic Underwriting System (DO/DU or LP). Evaluate loan documentation and clear conditions per approval. Ordering verifications of employment, deposit, rental or mortgage history, credit report, appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final approval. Maintain a pipeline of 50 plus loans and gave a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system. Assist General Manger on day- to-day production, maintained company pipeline and production numbers for each month and distribute even workflow for processors, provided training and assist with Loan Officer. Sr. Loan Processor Manager

Midwest Custom Mortgage Corp

March 2010 to August 2010

Managed a team of 3 Processors, 1 closer and 2 Assistants. Processed and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions Approve borrowers on Automatic Underwriting System

(DO/DU or LP). Evaluate loan documentation and clear conditions per approval. Ordering verifications of employment, deposit, rental or mortgage history, credit reports appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for approval. Maintain a pipeline of 30 plus loans and gave a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system. Assist General Manger on day to day production, maintained company pipeline and production numbers for each month and distribute even work flow for processors, training and assist with Loan Officer.

Sr. Loan Processor

Integra Mortgage Corp

April 2009 to November 2009

Greater Chicago Area Processed and reviewed loan

applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions Approve borrowers on Automatic Underwriting System (DO/DU or LP). Evaluate loan documentation and clear conditions per approval. Ordering verifications of employment, deposit, rental or mortgage history, credit reports appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final approval. Maintain a pipeline of 30 loans and provided a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system. Sr. Loan Coordinator Team Lead

Washington Mutual Savings Bank

June 2003 to August 2008

Processed and Reviewed Loan Submissions with UW and 6 Account Executives review and clear all necessary conditions per authority. Reworked submissions to meet requirements and maintain an approval, per company's guidelines, products, rates. Audited and review all files per company's QA policy (Titles, VOD's, VOE's, and VOM/VOR's and Money Order's), scheduled closing with Broker and closing department and confirmed funding's. Maintained a pipeline of 100+ plus loans each month and exceeded goals monthly closed on an average of 70-125 loans a month. Assisted Sales Manager, Region Manager and 6 Account Executive, for Broker Pipeline maintenance and met and exceeded monthly regional goals.



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