Vivian Castillo
**************@*****.*** 478-***-****
**** ******* *****, ****** ******, Ga 31047
I have over 20 years of management experience. I learn quickly, acclimate and succeed in high stress and fast paced environments. Through my extensive management experience, I have become a knowledge expert with inventory, ordering, building par levels, and forecasting labor. All of which are my strong points and I excel in. I am a very patient manager and hold my team to company standards.
Work Experience
Direct Logistics Coordination
Gilmer Warehouse & Logistics- Cochran, Ga
May 2022 to present
Hours per week: 40
Coordinates transportation to ensure prompt and proper movement of shipments
Reviewing purchase orders and shipping documents to ensure accuracy
Tracking and correcting shipping errors
Complete daily and weekly reports, along with data entry
General Manager
Freddy’s Frozen Custard & Steak Burgers- Warner Robins, Ga
August 2021 to April 2022
Hours per week: 60
Adheres to and promotes all safety, fire, security, and health regulations established for the store.
Ensures the store promotes and utilizes a safe and clean work environment.
Works with employees and assistant managers to establish and maintain the image of the company
Constantly shows sensitivity and responsiveness to meet the requirements and needs of all customers
Troubleshoots and provides cost analysis for problems by comparing replacement costs with repair costs for assets to see which is more cost efficient.
Maintains time and attendance procedures
Performs weekly scheduling of employees
Managing, hiring, training, communicating, and leading a team to successfully perform daily task
Completes operational and maintenance record keeping, both manual and automated.
Documentation of deliveries and shipments; Tracking inventory reports and keeping them updated.
Reviewing inventory levels to predict and order inventory to be able to meet consumer needs.
Ensures the proper receipt, verification, and documentation of supplies; and records discrepancies or damaged shipments, initiates appropriate corrective action and completes necessary documentation
Area Manager
Whataburger-Burgers of Beaumont- Marble Falls, TX
September 2012 to August 2021
Hours per week: 60
Conducting pre-inspections and operations excellence walk inspections (OEW)
Ensures the store promotes and utilizes a safe and clean work environment.
Responsible for successfully managing and operating two stores with a combined annual revenue of 6.5-7 million
Worked with employees and assistant managers to establish and maintain the image of the company, holding team members accountable for standards of operations and NFS standards.
Constantly shows sensitivity and responsiveness to meet the requirements of all customers
Troubleshoots and provides cost analysis for problems by comparing replacement costs with repair costs for assets to see which is more cost efficient.
Maintains time and attendance procedures
Verifies and performs weekly scheduling and staffing of employees
Managing, hiring, training, communicating, and leading a team of 70 to 100 employees who successfully performs their daily task
Complete and provide annual employee evaluations, along with creating and implementing goals to further help the development of staff members
oCompleted performance review for maintenance person.
Forecasting potential sales to estimate the required labor needed to be able to meet the needs of consumers during high-traffic events and seasons
oAnalyzed business trends and upcoming events
Completes operational and maintenance record keeping, both manual and automated.
Documentation of deliveries and shipments; Tracking inventory reports and keeping them updated.
Reviewing inventory levels to predict and order inventory to be able to meet consumer needs.
Ensures the proper receipt, verification, and documentation of supplies; and records discrepancies or damaged shipments, initiates appropriate corrective action and completes necessary documentation
Generated and increased revenue through local event sponsoring and community involvement.
Provided small event caterings
Restaurant General Manager
Whataburger-Burgers of Beaumont- Marble Falls, TX
June 2007 to September 2012
Hours per week: 60
Ensures the store promotes and utilizes a safe and clean work environment.
Managing, hiring, training, communicating, and leading a team of 35 to 45 employees who successfully performs their daily task
Forecasting potential sales to estimate the required labor needed to be able to meet the needs of consumers during high-traffic events and seasons
oAnalyzed business trends and upcoming events
Achieved double digit sales growth on a weekly to bi-weekly basis due to forecasting increased demand and consumer trends.
Reviewing inventory levels to predict and order inventory to be able to meet consumer needs.
Complete and provide annual employee evaluations, along with creating and implementing goals to further help the development of staff members
Provided small event caterings
Airman E-3
U.S. Navy- Kingsville, TX
October 1981 to March 1984
Airman
Tool room attendant; inventory of tools and some repair equipment.
Flight line plane captain,
Performed duties such as refilling oil, hydraulic fluid and fuel.
Completed pre, post, and turn around inspections
Education
High School Diploma- 1981
Warner Robins High School- Warner Robins, Ga