PROFESSIONAL EXPERIENCE

Northwestern Medicine **/2015-01/2023

Patient Service Specialist

·Processed patient registration; scheduled and rescheduled appointments and processed cancelations for office visits and clinic procedures

·Input Patient information into system; verify Physician referrals and insurance authorizations.

·Schedule appointments for special tests and scans that Patients have to undergo, at the recommendation of a Physician

·Transfers calls as needed; adequate phone coverage at all times; carefully updates any demographics as needed

·Ensures patients understand test instructions and preparations. Provide directions to areas of the hospital and other general information

·Responsible for greeting patients in a courteous, professional and timely manner.

·Contacted hospitals, doctors and other facilities to get orders

All Solutions Health Care 02/2014-01/2015

Administrative Assistant /Intake Coordinator

·Assisted in scheduling staff, entered Client’s demographics information, and corresponded with Clients/Family members to verify geographic information.

·Verified M.D. licenses, assigned medical record number to the Clients, and assisted in maintaining Start of Care infection log.

·Assisted in maintaining and updating non-admit log, reported problems to admissions Nurse and verified Clients insurance, Medicare, Medicaid, and/or private insurance eligibility.

IPC International 09/2013-12/2013

Receptionist

·Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.

·Directed visitors by maintaining employee and department directories.

·Collected and distributed parcels and other mail.

·Provided word processing, data/demographic entry and secretarial support.

Everest Home Health Care 05/2012-04/2013

Office Manager

·Provided administrative support to the Director of Nursing, Marketing staff and other administrative staff and directors.

·Answered telephones, maintained calendars, coordinated appointments, meetings and other documentation.

·Performed record keeping and corresponded regularly with Nurses, Physical Therapists and other clinical and non-clinical staff.

·Followed up with the doctor, arranged the nurse visiting schedules, and ordered the medical materials.

Omega Home Health Care 10/2010-05/2012

Staffing Coordinator

·Created job descriptions, reviewed resumes, identified qualified applicants, scheduled interviews, found appropriate job placements, and retained valuable employees.

·Staffed CNA’s/homemakers, introduced to clients, data entry, and reviewed schedules for payroll, supervisory visits, courtesy calls periodically to clients/patients.

SKILLS

·Bilingual in writing, speaking and speaking in Spanish

·Access, Genie, Epic and Microsoft Suites

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